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Isla Mallorca Urban Hotel & Spa

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Isla Mallorca Urban Hotel & Spa

locationPalma, Majorca

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About Isla Mallorca Urban Hotel & SpaAbout Isla Mallorca Urban Hotel & Spa

Location

This pleasant hotel lies close to the Paseo Maritimo, between a typical Spanish village and the romantic Bellver castle. The old town is only a kilometre away. The nearest shopping facilities are just 5 minutes away.

Facility

104 single rooms and 49 double rooms are available to guests in a 10-storey main building and a 3-storey auxiliary building. Multilingual staff (English, German, French) at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. A baggage storage service, safe, currency exchange service and drinks machine are available. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. There are a number of shops as well. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Other services include a babysitting service, a car hire service, medical assistance, room service (for a fee), a laundry service, a hairdresser and a coin-operated laundry. Cyclists can make use of the bicycle storage area and hire service. Complimentary newspapers are available. To assist guests with their business and communication needs, the business centre offers a fax machine.

Rooms

Rooms are equipped with air conditioning and central heating. In most units, guests can enjoy a view of the sea from a balcony or terrace. Rooms have a double bed, a queen-size bed or a sofa bed. Extra beds can be requested. A safe and a minibar are also available. Guests will also find a tea/coffee station included among the standard features. A direct dial telephone, a television with satellite/cable channels and WiFi are provided as well. A hairdryer and a telephone are provided in the bathrooms, which include a shower and a bathtub. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has non-smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub (for a fee). A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. For guests who wish to keep active, cycling/mountain biking and golf are available. Sport and leisure facilities at the hotel include a gym, callisthenics and aerobics. There is a wellness area with a spa, a hammam, a beauty salon, hydrotherapy treatments and a solarium and, for an additional fee, a sauna, a steam bath and massage treatments.

Meals

Dining facilities include a café and a bar. Guests can enjoy the culinary delights of the non-smoking, air-conditioned restaurant, which provides high chairs for children. The hotel offers a wide range of catering options. Bed and breakfast, half board and full board can be booked. A generous breakfast buffet guarantees a great start to the day. At lunch, guests can choose between a buffet, à la carte and a set menu. Dinner options include à la carte and a set menu. Special meals, including diet meals, are also available. The hotel also offers special catering options. The chefs prepare delicious specialities during the show cooking.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club and MasterCard.

Amenities at Isla Mallorca Urban Hotel & Spa Amenities at Isla Mallorca Urban Hotel & Spa

  • Facilities

    • -

      24-hour check-in

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      24-hour reception

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      Air conditioning

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      Bar(s)

    • -

      Bicycle Cellar

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      Bicycle Hire

    • -

      Café

    • -

      Car Park

    • -

      Conference Room

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      Currency Exchange

    • -

      Disability-friendly

    • -

      Garage

    • -

      Hairdresser

    • -

      Hotel Safe

    • -

      Laundry Facilities

    • -

      Laundry Service

    • -

      Lifts

    • -

      Medical Assistance

    • -

      Restaurant(s)

    • -

      Restaurant(s) with high-chairs

    • -

      Restaurant(s) with non-smoking area

    • -

      Room Service

    • -

      Shops

    • -

      TV Room

    • -

      Wifi

  • Hygiene

    • -

      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Breakfast Buffet

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      Full Board

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      Half Board

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      Lunch Buffet

    • -

      Set menu dinner

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      Set menu lunch

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

    • -

      Children's Pool

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      Cycling/Mountain Biking

    • -

      Golf

    • -

      Gym

    • -

      Indoor Pool

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      Jacuzzi

    • -

      Massage

    • -

      Number of Pools

    • -

      Outdoor Pool(s)

    • -

      Parasols

    • -

      Sauna

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      Steam bath

    • -

      Sun loungers

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      Sun terrace

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      Swimming Pool

    • -

      Tanning Studio/Solarium

LocationLocation

Map preview

Around this property:

Bars / Pubs

200 m

Restaurants

200 m

Public Transport

200 m

Nightclub

500 m

Shopping opportunities

1 km

Golf Course

3 km

Beach

3 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

903

Very Good

849

Average

265

Poor

68

Terrible

56

Recent Reviews: 2141

  • User:Nikki S

    Trip type: Friends getaway

    Highly recommend 😊

    rating16 May 2026

    We had a lovely stay at the Isla Mallorca and would definitely recommend this hotel. The location is slightly outside the centre but we walked to the cathedral, shopping area and Santa Catalina no problem. It’s also 5 minutes from the marina front. We had a 2nd floor superior room with balcony, very spacious and comfortable. The pool area was very clean and has a great value pool bar. We didn’t eat there but the food looked good. We pre booked a massage which was excellent and the spa itself is a good size, ideal for relaxation. The staff were really friendly and helpful both in the spa and at reception when we had questions or needed taxis. Highly recommend 😊

  • User:Alison P

    Trip type: Couples

    Lovely city trip

    rating13 May 2026

    A lovely hotel. Not in Central Palma so quieter. Close to marina though. Very clean and nice facilities. Pool was quiet although we did go in may. Breakfast had good variety. Pool bar and snacks were very good. Didn't have evening meal at hotel but others that did said was good value for money. A buffet. Would definitely come back to this hotel again

  • User:Louise B

    Trip type: Family

    Not the best!

    rating04 May 2026

    This stay was certainly a mixed bag and depends what you expect from a hotel.Upon our late arrival we were greeted with pleasant and efficient reception staff and given the room keys.The room was clean and very modern, had fridge, kettle with tea/coffee etc and the bathroom was great except for the frosted sliding glass door. This meant that if the bathroom was used in the night the bedroom was flooded with light for the entire time the bathroom was occupied.The pool area was lovely although we didnt use it to swim as the weather was too cold; the spa was nice priced at 12.50 euros per person for 1.5 hours.However where the hotel failed miserably was from the bar/restaurant staff. Our late night drink on the first night was fine and the barman lovely. The following night we came back and wanted a coffee, probably around 10 and were told only the pool bar was open so my daughter bought coffee from a female member of staff who rolled her eyes and served it in paper cups which my daughter carried back to the indoor bar. We were irritated but perhaps a blip…..The next day was a Saturday and the hotel was promoting a guitar player at 8pm. As we had eaten a main meal at lunchtime we decided to stay at the hotel for the evening and listen to the music and get some sort of food from the pool menu which had been serving reasonable food the previous day. When I went to order I was told there was no food just the hotel buffet from the restaurant. This was not what we wanted but I went into the restaurant thinking I could walk 2 metres from the conservatory of the restaurant to the outdoor table where we were seated with the food but was told food could only be eaten indoors. I challenged this with what I can only describe as a jobsworth who told me it was the rules. Clearly other guest were irritated too and the guests dispersed which was a shame for the entertainer as this wasn't a reflection on him it’s just people needed food! It was also crazy that as well as the entertainer they had failed to turn off the background music so ……….. We stayed to finish our drinks although extremely dissatisfied. Before we left we were then told we could eat restaurant food outside by which time we had booked a table elsewhere and realised this experience wasnt for us. The hotel were missing a massive opportunity to sell food and drink which just seemed like madness to me and certainly weren’t offering 4 star service.On a more positive note on Sunday evening we returned from dinner and were served tea in the bar in individual pots with pottery cups by a very pleasant young man and found reception staff really helpful in ordering taxis which were needed to access the old town which was a good 30 minute walk.If anyone does visit the hotel we found an excellent eatery when we were refused outdoor food called Bhukkad Boca 5 minutes from the hotel which is Mediterranean / Indian fusion. The customer service is next level and could teach some hotel staff a thing or two and are open all day so a great alternative for breakfast as well as dinner!

  • User:Kate L

    Trip type: Couples

    Great experience

    rating15 Apr 2026

    We had a wonderful stay at this hotel, a return visit. The property itself is clean, modern, and very well maintained, which made a great first impression.The rooms were spotless, with soft, high-end quality towels that added a nice touch of comfort. Everything felt fresh and thoughtfully prepared.The staff were exceptional—always friendly, welcoming, and ready to help with anything we needed. They really made the experience feel personal and comfortable. Thank you for our bottle of bubbly, a lovely surprise!The restaurant was another highlight. The food was consistently delicious, with a great variety of options and quality ingredients. Every meal was enjoyable.Overall, a fantastic experience thanks to the combination of excellent service, cleanliness, and great dining absolutely met our needs. We would definitely stay here again.

  • User:Stephen S

    Trip type: Couples

    Clean comfortable base for exploring

    rating10 Oct 2025

    Hotel is based about 25 mins walk to Palma town, lovely walk along the front or slightly quicker through the streets. Some fab restaurants nearby. Staff are friendly and welcoming, rooms are small clean, modern and comfortable with the best shower ever. Unfortunately no shampoo or conditioner. No coffee machine in our room just kettle. Would recommend booking a room with a terrace which after a day exploring is nice to sunbathe. The pool didn’t get too busy with loungers available. The downside is the pool is inviting but is so cold, didn’t see anyone using it! Strange as it gets the sun but it really needs heating to be able to make use of it.

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