Mll Caribbean Bay

Recent Reviews: 1303

• User:timo h

  Trip type: Family

  the beest

  25 May 2026

  carlotta is the best el mehoor ( idk if i write good on spanish but yes) Hotel Manager, Owner at MLL Hotel Caribbean Bay, responded to this review Dear Tim,Thank you for staying with us.We are delighted to know that you thoroughly enjoyed your experience at MLL Caribbean Bay.It is especially rewarding to hear your kind comments about Carlotta. Providing exceptional service is our team's priority, and we will be sure to pass along your wonderful feedback to her.We truly appreciate your review and hope to have the pleasure of welcoming you again in the near future.Warm regards,The Hotel ManagerWe are thrilled you had such a wonderful time at MLL Caribbean Bay.It makes us proud to hear how much you appreciated Carlotta's service. Our team members strive to create memorable moments, and we will gladly share your praise with her.The entire team looks forward to welcoming you back for a future visit.Kind regards,

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• User:Igor M

  Trip type: Business

  Perfect stay, recommend it!

  05 Oct 2025

  It is my second time here and I was very happy with my stay. I enjoyed the location and the cleanliness of the rooms. The staff is great and welcoming. I will come back again and I highly recommend it. Hotel Manager, Owner at MLL Hotel Caribbean Bay, responded to this review Dear Guest,Thank you for sharing such a kind review of your recent stay.We’re delighted to hear that your experience with us was once again memorable.It’s great to know you enjoyed our exceptional beachfront location and the cleanliness of our accommodations. Our team is dedicated to providing a consistently high standard of service, especially for returning guests like you. Your intention to return and recommend us truly means a lot.We look forward to welcoming you back on many more occasions.Best wishes,The Hotel Manager

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• User:Fl018

  Trip type: Solo travel

  Very Disappointed

  02 Oct 2025

  Area surrounding hotel is run down, poorly lit and full of what look like squats! Bar on main road where buses pass frequently pouring fumes, not pleasant.Quite close to promenade but wouldn’t venture after dark.Some staff helpful and friendly but most are grumpy, unhelpful and rude. Dining area in basement, no outdoor area, furniture dated, free for all, food and drinks poor quality. Food bland, dry and stodgy!Dirty rooms, dirty outlook, no sun on balcony. Fellow guests upset and disappointed also and felt hostel would be a better description.Area full of young drunk rude people! Hotel Manager, Owner at MLL Hotel Caribbean Bay, responded to this review Dear Guest,Thank you for taking the time to share your feedback about your recent stay with us.We’re grateful for your recognition of the team members who delivered attentive service during your visit — your kind words mean a lot to them.At the same time, we're truly sorry that your overall experience did not meet your expectations. While our beachfront location usually offers easy access to the promenade, we regret any inconvenience caused by external circumstances beyond our direct control. Our housekeeping team follows rigorous cleanliness standards, and we have already discussed your feedback with them to ensure improvements.We would greatly value the chance to welcome you again and offer the high-quality experience that so many of our guests enjoy.Best regards,The Hotel Manager

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• User:sarahmS198KH

  Trip type: Solo travel

  If you are fussy with food dont come here

  28 Sept 2025

  The hotel was situated in a residential area. The view from my balcony was of the residents homes (blocks of flats) which were poverty stricken and not in good condition. It was noisy outside and inside the hotel. Outside the hotel the residents were hammering and using an electric saw while i was trying to sleep. Inside the hotel the drunk,loud guests were slamming their doors every few hours until early hours of the morning which meant i never had a full nights sleep since i first checked in. The food was bad. Im not a fussy eater at all but i struggled to eat. I found myself eating more desert than actual food just to fill myself up .The food itself was overcooked and tasteless.Chicken was so dry i couldnt cut into it.And the fish & the veg was so overcooked it was mush.The carbonara sauce, mushroom and the tomato pasta sauces were like water and had no taste.Everyday i had a bad stomach so i ate out once a day at restaurants everyday just to get one good meal a day.This cost me more money than expected.Also the bed had one thin sheet to sleep with but the temperature drops on a night in September so i used the other sheet from the other bed and used towels to give me extra comfort.The staff in the hotel were not friendly apart from the lady at the pool bar and the young lifeguard. They were very kind and friendly.Dont be fooled by the 'all inclusive' if you drink alcohol. They offer 3 alcoholic drinks then you have to pay. I dont drink alcohol so i had soft drinks or 0% San Miguel which was €3.50 for a small can. (They are €1.50 at the shop opposite the hotel).I do feel like ive been overcharged for such a low quality hotel.It was my first solo trip and the only good thing about it was the beach (which did have people walking up and down constantly screaming whatever they were selling which ruined the relaxing vibe) and the trip i made to Palma. I didnt realise this particular part of Majorca is a party scene for the German & French.I spoke to 1 person who could speak fluent English.The service was probably the worst service ive ever had in a hotel.No smiling, no kindness, no helpful attitude (apart from the lady and young boy at the pool bar). They do clean the room everyday and provide fresh towels.But the bathroom is tiny and the shower holder isnt secure or positioned correctly and doesnt adjust so it was difficult to get showered.The hairdryer isnt strong enough so it took forever to dry my hair.Also dont forget you cant flush toilet paper.I was aproached by a drunken guy who was staying in the room next to me.He was asking me to go for a drink and was very drunk.I politely declined but felt uncomfortable when entering my room. Now i understand why the English are not favoured in Spain but i dont drink alcohol, I have manners and i smile at people and help if i see someone who needs it.What this trip has shown me is this culture is critisising us but they have shown no kindness to me. I wont be returning to this hotel and to be honest i wont return to Spain unless the hotel is a 5* with good reviews. What a disappointment this was. Hotel Manager, Owner at MLL Hotel Caribbean Bay, responded to this review Dear Sarah,Thank you very much for taking the time to share your thoughtful feedback with us.We’re delighted to hear that you had positive interactions with the team members at the pool bar and with the young lifeguard. It’s wonderful to know their friendliness stood out during your stay—our staff always aims to provide a warm and welcoming experience for every guest. We also appreciate your mention of the daily housekeeping and the provision of fresh towels, which reflects our team’s commitment to cleanliness and guest comfort.At the same time, we truly regret that certain aspects of your visit did not meet your expectations. We fully recognize the importance of restful nights and enjoyable dining experiences while travelling, and we’re sorry we fell short in these areas. Your feedback will be carefully considered as part of our ongoing efforts to enhance our services. Guest satisfaction is our top priority, and although amenities such as air conditioning, bathtubs, and different room options are available, we understand that your overall comfort was impacted. While our location offers close proximity to both the beach and pool, we’re sorry that the general atmosphere and behavior of some guests did not provide the tranquility you were hoping for.That said, we’re pleased to hear you had a pleasant time at the nearby beach and enjoyed your visit to Palma—memorable moments like these can truly enrich a holiday.We appreciate your feedback and sincerely hope to have the chance to welcome you again and offer a more enjoyable and relaxing stay.Warm regards,The Hotel Manager

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• User:Matthew D

  Trip type: Solo travel

  My solo holiday

  26 Sept 2025

  Let’s start with the positives very friendly staff pool areas clean and tidy rooms clean everyday fresh towels different food dishes everyday only a short walk to the beach. The couple non positives was no evening entertainment in the hotel and only allowed three drinks only with your lunch and dinner the rest you had to pay for.The main question is would I go back the answer would be yes I would go back I enjoyed my week there so a big thank you for making my week good. Hotel Manager, Owner at MLL Hotel Caribbean Bay, responded to this review Dear Matthewdz,Thank you for taking the time to provide your feedback on your recent stay with us.We are pleased to hear that our friendly staff and the well-kept pool areas helped make your stay comfortable. Our housekeeping team takes great care in their daily work, and it’s wonderful to know you valued the fresh towels and the variety offered in our dining options.That said, we regret any disappointment caused by elements that did not fully meet your expectations. While we strive to balance excellent service with operational needs, we will certainly take your comments regarding our beverage policy into consideration.Lastly, we’re glad that our excellent location close to the beach added ease and enjoyment to your holiday. Your intention to return is the highest praise we could receive.We look forward to welcoming you back soon!Best regards,The Hotel Manager

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