Ona Garden Lago

Recent Reviews: 601

• User:Teri C

  Trip type: Friends getaway

  Budget friendly clean accommodation

  21 Apr 2026

  Stopped here for a couple of nights with friends for a 40th break we had a two bed apartment which was spacious well equipped and clean.Great view of people doing watersportsFriendly and helpful staffBrilliant breakfast good value for money

• User:Keith S

  Trip type: Couples

  Hotel is tired

  08 Dec 2025

  Hotel now very tired. Had many problems with door access, and 1 major problem with the safe. They had to cut the top off this to get to our money. Bar shut for 3 hours in afternoon, why? Stayed there two times before, stay again - no. Hotel Manager, Owner at Ona Garden Lago, responded to this review Hi Keithsj,Thanks for taking a moment to share your thoughts.We regret the inconveniences with the safe and access issues. Our bar follows seasonal operating hours. As a returning guest, your feedback helps us improve.Hope to see you with us again.Take care,Ona Garden Lago

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• User:KimShibbyBob

  Trip type: Family

  A nice and quiet aparthotel on the edge of Alcudia

  23 Sept 2025

  Location: this hotel is situated at the far end of Alcudia and it can be a 15 min walk to get to the 'strip' (Av. Pere Mas i Reus) or the beach. It's nice if you want a quiet holiday as it's out of the way, there is a local supermarket (Eroski) nearby which sells everything you need, and I can recommend the Panord bakery for breakfast or lunch. We didn't have food at the hotel, so cannot comment on it, but it did seem pricey, which is why we didn't eat there. Atmosphere: quiet, good if you like it, but there's no entertainment at all for either adults or children, no music round the pool. There's a real melting pot of nationalities that stay here, and it certainly does not feel like 'Brits abroad', everyone is generally respectful of each other. Reception were always pleasant and understanding. They have an offer whereby you can pay €10 and then for the entirety of your stay you are welcome to borrow items and toys for the beach and pool, which we loved. It meant we didn't have to spend a small fortune buying everything, and we weren't contributing to landfill at the end of our holiday when we needed to dispose of stuff. It even included things like armbands for kids and I even saw an inflatable seat for babies. We took things like a parasol, buckets and spades, there were a few cool boxes too so you could take a picnic to the beach (word of warning, do not buy any goods or services from traders on the beach, you can be prosecuted by the police for doing so and patrols are regular).Room: we had a two bed apartment (which was great as it meant our toddler could have her own room so we could have a wind down at the end of the evening without disturbing her). Our apartment is one of the old style, fine and clean enough, but showing its age and missing things like basic cooking utensils (we bought a fish slice from Eroski). But it is a fully equipped apartment, ours even had a dishwasher, as well as a washing machine, iron and hairdryer.The balcony was huge, but it did have the problem that the exhausts for the air conditioning units were on the balcony. You couldn't sit outside and enjoy the balcony when they were on. Also, our air conditioning units were only partly working; luckily the one in our daughter's room worked fine, our bedroom was intermittent, and the living room was broken. We had a TV in both the living room and main bedroom, and we took our Fire TV stick to plug in to the TV. There's a few English TV channels on the main TV.We were here for 10 days and the apartment was cleaned once during the holiday.The pool: it's not the same as in the photo, the walkway has been removed, and nearly half of the pool has been replaced by patio to accommodate sunbeds. We never struggled to get a sunbed, at this time of year the hotel is fairly quiet. Pool is open 11am-7pm. The pool is about 1.5m deep, with a couple of ladders for getting in and out, plus a shallower bit and a ramp for children and people with mobility issues. There is a poolside bar that sells drinks and crisps, but it's not open late afternoon. Hotel Manager, Owner at Ona Garden Lago, responded to this review Hello, Your positive review really made our day 🥰 We appreciate it!We're thrilled you appreciated our peaceful location 🌴 - perfect for that quiet escape you mentioned. Our team takes pride in the spacious apartments and the eco-friendly rental service that helped make your beach days easier!The cleaning schedule follows our environmental policy shared at check-in, but we're always available for extra services upon request. Next time, just ask reception about our complimentary utensil lending service - no need to buy new!Thanks again!Until next time,Ona Garden Lago

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• User:Romina I

  Trip type: Friends getaway

  It was ok

  18 Sept 2025

  The accommodation itself was very spacious and clean, however the food was very disappointing. Very limited choice, and was always cold. The salad bar was infested with flies. Hotel Manager, Owner at Ona Garden Lago, responded to this review Hi Romina, Thank you very much for your feedback.Glad you liked our spacious, clean apartments with pool views 🌴We're sorry the restaurant experience disappointed.We hope you'll pop by and stay with us another time.Take care,Ona Garden Lago

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• User:lynnetravels2017

  Trip type: Family

  Off the Beaten Path

  22 Jan 2025

  Far from Palma, which meant an expensive taxi when we wanted to go there. We used the local bus to get around town as the hotel is not near much. Maybe should have rented a car. There was a grocery store and a few restaurants within walking distance. The restaurant onsite, at the time we visited, was not fully functioning. Limited times and menu offerings. The beach was a short bus ride away. The rooms were okay. Missing needed kitchen items we had to ask the front desk to provide. The biggest issue was that when the air conditioning was running inside, the exhaust from it went to the patio which pumped hot air onto anyone who wanted to sit there. Hotel- cmanager, Owner at Ona Garden Lago, responded to this review Hi there Lynne,We'd like to say thanks for taking some time to share your feedback.We're thrilled you found our location convenient for a peaceful retreat with the beach just a short bus ride away - nothing beats that easy access to sun and sand, right? 🏖️ It's great to hear that the local grocery store and some restaurants were within walking distance, ensuring you had what you needed close by. Regarding the air conditioning, we're sorry to hear about the discomfort it caused on the patio. While we strive to ensure all amenities contribute to a relaxing stay, it seems we missed the mark here. As for the kitchen items, we're always here to help and glad we could assist when you reached out. Our on-site restaurant's limited offerings during your stay were unusual, and we're continuously working to provide a variety of dining options for our guests. We appreciate your feedback about transportation. For future stays, we're always happy to suggest more economical options for exploring Palma and the surrounding areas. Plus, with the local bus stops close by, there's always an adventure to be had!We hope you'll pop by and stay with us another time.Take care,Ona Garden Lago

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