Playa Esperanza Resort

Recent Reviews: 1019

• User:Adventure21381925994

  Trip type: Solo travel

  Best in Playa de Muro

  01 May 2026

  Best Hotel in Playa de Muro, stayed in Iberostar, Grupotel but Esperanza is beyond even 5 stars, Best location, 3 pools one heated, Food selection from breakfast to dinner one of the best I experienced....Isabel and Maria Carmen..Thanku You. Staff in the reception very helpful and proffesional. Lili. Conchi. Francesc, Consenc,,,,you are my best. I recommend Junior Suite, spacious with great seaview. only wish terrace in restaurant was open. I higly recomment Esperanza for families, couples or even singles... Than you Playa Esperanza for extraordinary stay. will be back for sure Playa Esperanza Resort, Marketing at Playa Esperanza Resort, responded to this review Dear Adventure21381925994, we would like to thank you from the bottom of our hearts for your kind words about our hotel and for giving us the highest rating on this website.We are delighted to hear that your stay at Playa Esperanza Resort exceeded your expectations, particularly regarding the location, the quality of our swimming pools and the dining options, as well as the service provided by our team, especially Isabel, María Carmen, Lili, Conchi and Francesc.Your recommendation regarding the Junior Suite and your comments on the spaciousness and sea views provide us with extra motivation to keep improving every day.We have taken note of your suggestion regarding the opening of the restaurant terrace and will consider it as we continue to enhance our services.We hope to have the privilege of welcoming you back very soon.Kind regards,The Playa Esperanza Resort Team

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• User:solodkayama

  Trip type: Family

  A wonderful quiet family beach hotel

  07 Oct 2025

  A wonderful quiet family beach hotel with quick access to the sea. The food in the restaurant was delicious, quite a good choice.Breakfasts are almost always the same but you won't go hungry.I would like to see the possibility of free water at dinner, because drinks are all paid and that's understandable, but at least water should be free.Cleaning is good, towels are changed very often. Quite a lot of activities from the animators. We lived in the apartment building and we were not bothered by the noise from the evening programs.Overall, a very good impression of the hotel. We plan to return! Playa Esperanza Resort, Marketing at Playa Esperanza Resort, responded to this review Greetings Solodkayama,We are truly glad to see you found Playa Esperanza Resort pleasant and peaceful, and we thank you both for your visit and your comment.It is a pleasure to see that everything we offered you met your expectations, from the facilities to the buffet, as well as the friendly service provided by our team. You also took advantage of the direct access to the beach, which allowed you to enjoy the Mediterranean with great ease. In addition, we note that you appreciated the lovely and peaceful surroundings, which, combined with the high standards of cleanliness and entertainment, provided you with a wonderful holiday. We also appreciate your understanding regarding the cost of drinks and apologise if the exclusion of water from your accommodation package caused you any inconvenience. Your satisfaction is our priority, and we will pass on your comments for consideration.We would love to welcome you back.Warm regards,Playa Esperanza Resort Team.

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• User:211dinae

  Trip type: Family

  Unhygienic and overpriced – shocking experience

  14 Sept 2025

  Our stay at Esperanza Resorts was extremely disappointing and absolutely not worth the price.We had booked two lateral sea view rooms. While one of them had a decent sea view, the other (room 2501) had only a tiny glimpse of the sea, with the rest of the view facing buildings. This is unacceptable for the category we paid for.The housekeeping was catastrophic:- dirty glasses and empty bottles left in the room,- dirty plates and food leftovers not removed,- used tissues and trash not picked up,As a direct result of this negligence, the room became infested with ants. This is absolutely disgusting and a clear lack of hygiene. For a hotel charging €400 per night, this is beyond unacceptable.When we complained, the management gave us an absurd explanation: that their staff “does not remove anything unless it is placed in the bin.. In any professional hotel, used glasses, empty bottles, dirty plates, and obvious trash are always replaced and cleaned. Here, this negligence created unsanitary conditions and a very unpleasant stay.To make matters worse, the reception staff were arrogant and unhelpful. Despite several calls to report the issues, nothing was done, and we were spoken to with disrespect and zero consideration for the fact that we were paying such a high price.We spent over €2,200 for three nights, and what we experienced was not even close to the standards of a luxury resort – more like a poor 3-star hotel.No apology, no compensation, no professionalism. Playa Esperanza Resort, Marketing at Playa Esperanza Resort, responded to this review Hello 211dinae,We are saddened to hear how disappointed you were with your stay at our resort and apologise for not meeting your expectations. However, we would like to clarify a few points where you are clearly misrepresenting the facts.On the other hand, we must defend the good work of the cleaning team, as confirmed by other guests. Furthermore, the rooms are cleaned daily, so we are very upset by your comment, as no other guest has complained about this. Likewise, as the manager pointed out, containers such as plastic bottles that have not been placed in the bin are not touched by the staff, especially if they still have contents in them. ILikewise, pointing out the aforementioned situation as unsanitary makes no sense, as does claiming that the appearance of ants is related to dirt, as this has nothing to do with it, as they are common in garden environments. We understand that this may be unheard of for you. However, in countries with higher temperatures, it is common to find ants practically anywhere. In any case, we regret that these minor inconveniences ruined your stay.Finally, we express our displeasure at your negative comments about the staff, as they do not reflect reality. Furthermore, you fail to mention that it was you who displayed a rude and haughty attitude. From what we understand, the purpose of your holiday was to find as many issues as possible as an excuse to request compensation. What's more, when you didn't achieve your goal, you didn't just post one negative comment, but several on different platforms. This would be fine, as we always welcome feedback from our guests, provided it is truthful. Sincerely,Playa Esperanza Resort Team.

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• User:Sandra123454321

  Trip type: Family

  Not four stars

  25 Aug 2025

  It’s unfortunate that the service is so terrible as the hotel and location are good. The front desk is awful. There is one reception desk man that is particularly terrible. He was rude to both my daughter and my son. You are treated as if you are going to run away without paying or you have to uncross your legs from the sofa. They have completely forgotten customer service and who is paying. Breakfast is like a rat race. Our room was good with fantastic view. There are lots of chairs throughout the grass property. For the beach you have to pay 21 euros as this isn’t part of the hotel but the beaches are lovely with all sand a clean warm water. Playa Esperanza Resort, Marketing at Playa Esperanza Resort, responded to this review Greetings Sandra123454321,We sincerely appreciate you taking the time to share your experience with us. Still, we deeply regret that the level of service you received during your stay did not meet the standards we strive to uphold. Definitely, we will investigate what happened, ensuring our team provides the highest level of courtesy and professionalism. More positively, we note you were pleased with your room and loved the incredible views. Furthermore, you were also happy with our amazing location right at the beach and with the peaceful outdoor areas to relax, which is somehow relieving. We are committed to providing an exceptional experience in the future, and we hope to welcome you back, where you can witness these improvements firsthand.Kind regards, Playa Esperanza Resort Team

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• User:TravelTonto

  Trip type: Family

  Great place, amazing location, excellent facilities

  24 Aug 2025

  Aug 2025 - 2 adults 2 Children (8yr & 12yr) - Half Board - Junior SuiteTL;DR - Great place, location, pools, facilities and food but glad we upgraded to a suite.For context, resort is split into 3 sections as shown on google maps; Apartments (left), Hotel (centre), Suites (right).It appeared to be fairly busy when we visited (early Aug '25) but there were very few queues or crowds. Lots of info is available on the website when visiting, and the hotel assumes you have a device to view it so doesn't post much of it within the site.Facilities: There are three main pool areas; one near the Apartments for fun with some activities from the Entertainment team, one in the centre which includes lanes for regular swimmers and one near the Suites which is relaxing and has a deeper section. Each area also has a shallow pool for young children.The pools were great and we never found them too crowded. Arrived at a variety of times and found loungers each time.Additionally, the resort has a small library, TV room, various spaces for play. Everything was clean and well maintained, with the cleaning staff doing a great job and friendly when we bumped into them.Beach: The beach is right on the doorstep and is a soft, sandy beach with warm water (August). Arrived at multiple times and found space each time, although the loungers/shade were often very busy and incur a charge (the beach does not belong to the resort).The water stays quite shallow for ages so its good for families, and wasn't overcrowded. Rooms: Our room (Junior Suite) was lovely and spacious, although we shared a room with the children and had to sleep on a sofa-bed which wasn't particularly comfortable.Upgraded rooms/suites include extras (e.g towels etc.) and offer more space. Lower cost rooms in the Hotel area (centre) appear small and quite tightly packed, and many may be affected by evening entertainment noise.Food: We found the food really good with options to suit tastes. Different foods on many nights but some basics repeated every night. There were some options for picky eaters most nights and a decent mix of desserts. Wasn't too crowded but busy enough to ensure fresh food was coming out regularly. Never had trouble finding a table and the staff were attentive and friendly. We were half board so had to pay for drinks, which were a little expensive but not too overpriced. Lunch was also extra so we used the snack bar near the fun pool (near Apartments) and tried the Luna bar in the centre. Both were fine but we also explored and found some lovely bars/restaurants within 10 min walk. There's also a decent supermarket across the road.Entertainment: The entertainment team were great and enthusiastic. They ran many activities and engaged with children really well. The Children's rooms were great (one for younger kids and one for older ones) with lots to do and many facilities. The older one was much more relaxed and allowed teens to chill out.Easier if you have a smartphone as a lot of info is online but there are posters around with info on daily activities if you know where to look.The evening entertainment was good in general.Although repetitive, the kids disco had the younger children engaged and kept them busy. Activities and songs from a variety of languages were used to ensure everyone was included.The later entertainment was good (not aimed at children specifically) with some decent music until around 11.The rooms facing the stage area are subject to loud noise until around 11pm, so take care staying in a room that faces onto the 'Luna pool/restaurant'. Other areas can barely hear the shows however, and we found the 'Suites' area to be quite quiet.In general the entertainment for young children was good, but we found older children may find a lot of the entertainment a little young for them. The teen room is good but not ideal if you want to avoid consoles (They had a PS5 & XBOX during our visit).Staff: We found the staff very friendly and helpful throughout our stay. Many could speak multiple languages but appeared grateful when we attempted to speak Spanish (badly).Summary: We really enjoyed our stay and struggle to identify anything negative other that sharing a room with the children and sleeping on uncomfortable sofa-beds. it was a lovely holiday and we would definitely stay here again.We've seen some poor reviews but many seem to be someone holding a grudge for a specific event rather than a fair review of the resort, although some of the lower cost hotel areas do look quite crowded and tightly packed to be fair and have to pay for some basics (e.g. towels etc) which may cause some irritation if not known when booking.If you stay in the suites as we did, I would highly recommend the resort. Playa Esperanza Resort, Marketing at Playa Esperanza Resort, responded to this review Hello TravelTonto,Thank you so much for such a detailed and glowing review of your stay at Playa Esperanza Resort! It will definitely help others decide to visit us. Thanks to your thoughtful comments, future guests will know which part of the resort suits them best and what activities and services they can enjoy with us.We’re thrilled you made the most of the location and took advantage of the direct beach access. It’s great to hear you had lovely family moments by the pool and were able to relax in the common areas designed for that purpose. All in all, it sounds like the whole family enjoyed an excellent stay.From what you tell us, it seems you felt at home in your junior suite. We’re sorry the children did not find the sofa beds comfortable, though we hope they still managed to get a good night’s rest.On the culinary side, you sampled some options at Luna Restaurant and also explored the variety of nearby restaurants.You also mentioned that the staff made you feel welcome and that the entertainment was a hit with your family. They want to express their gratitude—especially the animation team, who are delighted the children had a great time.Finally, for future guests, please note that towels require a deposit. In any case, all extra charges are specified on our website.It was a real pleasure to have you among our guests, and we would be absolutely delighted to welcome you and your family back soon — and to hear you speaking Spanish again, as we love it!Until next time, we send our warmest regards from Playa de Muro.Playa Esperanza Resort Team

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