Portblue Club Pollentia Resort & Spa

Recent Reviews: 6063

• User:jas0ndavies1

  Trip type: Couples

  Pure heavenly bliss

  29 May 2026

  Wonderful experience, beautiful location by nature reserve and right next to the beach. Attentive, friendly and helpful staff. Stylish accommodation, along with an endless indoor and outdoor facilities. Not forgetting food and drink in abundance and high quality. Absolutely stunning situation which we’ll return to again soon.

• User:Slgriffin2712

  Trip type: Family

  Fabulous all inclusive family holiday

  29 May 2026

  We loved our stay at PortBlue Pollença. We stayed as a family of 5 in 2 rooms all inclusive. Three generations from the age of 2 up to the age of 63. The staff were all excellent from check in to departure, all very professional and positive. Our Village room(s) were spacious, quiet and very clean. The facilities suited us well and were all very clean. We spent most of our time at the main pool and it was great for a 2 year old as had shallow entrances at both end - he loved it. The food was good, lots of choice and decent quality.The resort is an easy bus/taxi ride away from Pollenca and Alcudia - I would say not walkable due to the busy road. We didn’t hear the road noise at all during our stay.We are not cyclists but it appears to be a perfect resort if you are as there were lots of cyclists staying there. Antoine Chaumet, Other at PortBlue Club Pollentia Resort & Spa, responded to this review Dear Guest,Thank you very much for taking the time to share your wonderful review following your stay at PortBlue Club Pollentia Resort & Spa.We are delighted to know that your three-generation family holiday was such a positive experience. It is especially rewarding to read that guests of all ages, from your youngest family member to the oldest, were able to enjoy the resort and its facilities. We are pleased that your Village rooms met your expectations in terms of comfort, space and cleanliness, and that the main pool proved to be such a success, particularly for your little one.We greatly appreciate your kind words about our team. Providing friendly, professional and attentive service from arrival to departure is something we take great pride in, and we will be delighted to share your compliments with all our colleagues.It is also wonderful to hear that you enjoyed the variety and quality of our food, as well as our peaceful location. While our resort is indeed a popular choice for cycling enthusiasts thanks to its privileged position in northern Mallorca, we are equally pleased that you found it to be an ideal destination for a relaxing family holiday.Thank you once again for your recommendation. We hope to have the pleasure of welcoming you and your family back for another memorable stay in the future.Kind regards,Antoine ChaumetAssistant ManagerPortBlue Club Pollentia Resort & Spa

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• User:H2126PUjameso

  Trip type: Family

  5 stars for animation team

  29 May 2026

  Lovely hotel, great location, quiet but close enough to Alcúdia and Pollentia which are both great places to visit. The 5 stars is mainly for the animation team, Fathi, clearly knows the hotel and guests like the back of his hand and works tirelessly organising, creating a great atmosphere, looking after guests and making sure everything ran smoothly with regard to entertainment. All of the animation team during my stay were great, but special mention to Pedro, who was a lovely guy, really friendly, inclusive, knew all the children (and most adults) by first name and was so kind and helpful to everyone, a real credit to the team! Great selection of activities and competitions during the day. The waiting staff are excellent, all hard working and friendly. Hotel and rooms comfortable and clean, beautiful outlook on to the sea and easy transport to nearby towns via regular bus. No sandy beach nearby but a 5 minute bus to nearby Pollentia has a lovely beach. The exterior acts bought in for entertainment weren’t always of the highest quality but still provided good energy and a good laugh. Got very very busy during the May half term, due to its location a lot of cyclists too, the buffet got very busy of an evening but there is an adults only buffet if not travelling with children. Food was pretty good compared to almost of the all inclusive hotels I’ve stayed at. Be careful of the all inclusive menus though as some items in the bars and lunch cafe incur an extra charge, as do a lot of the ice creams and drinks. Great picturesque pool, gets busy but not too much sun bed reserving going on. An absolutely amazing spa, very comprehensive with great views, however we were turned away because you only get 90 mins free access if you book direct with the hotel. Something not stated on TUI or package holiday websites. Incurs a €20 pp fee. However after explaining to reception the amount we paid for the holiday and the fact the package deal didn’t explain this fee, they were happy to provide us with a 90 minute visit on one of our days, well worth it too. Great 4* hotel, nice quiet location with enough to do locally, really really great staff and animation team. Antoine Chaumet, Other at PortBlue Club Pollentia Resort & Spa, responded to this review Dear Guest,Thank you very much for taking the time to write such a detailed review and for sharing your experience at PortBlue Club Pollentia Resort & Spa.We are delighted to read that you enjoyed our location, facilities, swimming pools, spa, food offering and the beautiful natural surroundings of the resort. It is especially rewarding to know that our team contributed so positively to your stay.Your recognition of our animation team means a great deal to us. We will be thrilled to share your kind words with Fathi, Pedro and the entire entertainment team. Creating a welcoming atmosphere where guests of all ages feel included and engaged is a key part of what they strive to achieve every day, and your comments are a wonderful acknowledgement of their dedication. We are equally grateful for your compliments towards our restaurant team, whose hard work and friendliness are essential to delivering a memorable holiday experience.We also appreciate your constructive observations regarding the evening entertainment programme and the busy periods during school holidays. As a large resort welcoming families, couples, sports enthusiasts and cyclists, occupancy can vary significantly throughout the season. We are pleased that you found the Adults Only dining option a useful alternative during the busiest evenings.Thank you as well for mentioning your experience with the spa access conditions. We understand that information provided through tour operators may not always include all details of hotel services, and we are pleased that our reception team was able to find a satisfactory solution during your stay. It is wonderful to hear that you enjoyed the spa experience once there.Thank you once again for your thoughtful review and your generous recognition of our staff. We hope to have the pleasure of welcoming you back to Mallorca in the future for another memorable stay.Kind regards,Antoine ChaumetAssistant ManagerPortBlue Club Pollentia Resort & Spa

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• User:Trail792916

  Trip type: Couples

  No Air Con

  27 May 2026

  Any positive attributes of this hotel were completely negated by the major drawbacks and issues we experienced throughout our stay.The main issue was the air conditioning. During the day it appeared to be limited to 20 degrees, and overnight it was completely turned off, despite daytime temperatures being between 25–30°C and nighttime temperatures not dropping below 19°C. Everyone knows that temperatures feel much hotter than this in reality, especially in a small hotel room with little ventilation. The room became unbearably hot and stuffy during the day, and with no air conditioning overnight there was no way to cool it down.We tried to avoid spending time in the room during the day, but obviously this wasn’t possible overnight when trying to sleep. We spoke to reception staff on several occasions about the issue. The first night we were told an electrician would come to look at it, but nobody ever came. We were then told it was actually company policy not to have the air conditioning running properly. When we called again, another staff member admitted that many guests had been complaining but said there was nothing they could do.The next day we spoke to customer relations, who explained that because the weather had been cooler the previous week, the air conditioning usage had been restricted. She acknowledged that temperatures had become much warmer during our stay, but said nobody at the hotel could remove the restriction and that we would have to wait for a management meeting due to take place on the second-to-last day of our holiday. At that point we gave up hope. I’m not sure whether the meeting ever happened, but the air conditioning never worked properly during our entire 5-day stay.It is completely unacceptable to advertise air conditioning as a facility and then either disable it overnight or restrict it to the point where it does not actually cool the room. Because we had no overnight cooling, we had no choice but to sleep with the balcony doors open. Not only did this make us feel unsafe, but we also left the holiday covered in mosquito bites as a result.Unfortunately, this was not the only issue. Other problems included:* No complimentary water anywhere in the hotel, not even in the gym* Dirty pools* Mini golf advertised but unavailableAdditionally, we booked through EasyJet and were told, quite rudely, that even if I spent a significant amount of money on a spa treatment, I still would not have access to the spa facilities unless I paid an extra €20 because I had not booked directly through the hotel. Apparently guests who booked directly were allowed 90 minutes’ spa access after treatments. This policy felt ridiculous and extremely unfriendly toward guests who booked through travel providers.Overall, this was a very disappointing experience and not somewhere I would return to or recommend.

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• User:woodwardstu

  Trip type:

  Great hotel and stay

  26 May 2026

  Great hotel, perfect for our cycling trip. Great food and service across the whole of the complex. Would definitly stay again. Antoine Chaumet, Other at PortBlue Club Pollentia Resort & Spa, responded to this review Dear Mr. Woodward,Thank you very much for taking the time to share your kind feedback following your stay at PortBlue Club Pollentia Resort & Spa.We are delighted to read that you enjoyed your cycling trip with us and that the hotel met your expectations. It is especially rewarding to know that you appreciated the quality of the food and the service throughout the resort, as our team works hard to ensure a consistent and positive experience for all our guests.We truly appreciate your recommendation and are very pleased to know that you would choose to stay with us again.We look forward to welcoming you back very soon in Mallorca.Kind regards,Antoine ChaumetAssistant ManagerPortBlue Club Pollentia Resort & Spa

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