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Puro Grand Hotel

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Puro Grand Hotel

locationPalma, Majorca

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About Puro Grand HotelAbout Puro Grand Hotel

Location

This hotel welcomes guests in Palma de Mallorca.

Facility

This hotel has a lift and a reception desk. Amenities include a baggage storage service and a safe. Wireless internet access (no extra charge) is provided to guests. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the car park for a fee. Other services include a 24-hour security service, a car hire service, medical assistance, room service, a laundry service and a hotel shuttle bus. Daily newspapers are available for purchase.

Rooms

Central heating ensures that rooms maintain comfortable temperatures. Amenities include a trouser press, internet access and a telephone. The hotel has non-smoking rooms.

Sport

Guests can choose from a range of leisure activities, including a gym, a spa, a sauna, a steam bath and massage treatments.

Meals

The hotel features dining services including a restaurant, a café and a bar. Breakfast and lunch are served every day. Diet meals, gluten-free meals and vegetarian dishes can be prepared on request. The hotel also offers special catering options.

Amenities at Puro Grand Hotel Amenities at Puro Grand Hotel

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Restaurant(s)

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      Room Service

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      Wifi

  • Hygiene

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Gym

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      Massage

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      Sauna

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      Steam bath

LocationLocation

Map preview

Around this property:

Centre

27 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

951

Very Good

288

Average

110

Poor

52

Terrible

22

Recent Reviews: 1423

  • User:demarest2019

    Trip type: Couples

    They go the extra mile!

    rating21 Jun 2026

    Great location, superb and welcoming staff. Delightful, well-appointed room with a spacious bathroom and shower. Great value for the cost, clean, and quiet, with nice amenities. We didn't try their restaurantThe staff went out of their way to get us settled in, manage parking for our rental car, and overall just made our stay that much better. In fact, because the streets of Palma are pretty confusing, we parked our car about a fifteen minute walk from the hotel. One of the staff asked where our car was parked and what kind of car it was. Our directions to him were a bit vague, but he found the car (which had some of our luggage in the trunk) and drove it back to it could be valet parked. That's going the extra mile! Reputación Online Puro Hotels , Director General at Puro Grand Hotel, responded to this review Dear Demarest,Thank you very much for taking the time to share such a wonderful review of your stay. We are delighted to know that you enjoyed Puro grand Hotel. We are especially pleased that our team was able to assist and help make your arrival in Palma a little easier.Thank you again for your generous comments and recommendation. We truly appreciate your trust and look forward to welcoming you back to Puro Grand Hotel on your next visit to Palma.Warm regards, Esther Hoppenbrouwers House Manager Puro Hotels

  • User:Geraldine M

    Trip type: Family

    Puro Grand Hotel - Best place to stay in Palma

    rating17 Jun 2026

    A lovely hotel in a really beautiful location situated in the heart of the Old Town, close to the Cathedral and all the restaurants and shops. Thankfully our room overlooked an internal courtyard so it was quiet at night. Great breakfast and lovely attentive staff who can not do enough for you. Special mentions to Alejandro, Miriam, Lauren and Johan. I would definitely stay there again. Reputación Online Puro Hotels , Director General at Puro Grand Hotel, responded to this review Dear Geraldine,Thank you very much for your wonderful review and for choosing Puro Grand Hotel for your stay in Palma. It is a pleasure to know that you appreciated the attentive service provided by our team. Your special recognition of Alex, Meriam, Lauren, and Johan means a great deal to us. We will be sure to share your kind words with them.Thank you once again for your recommendation. We truly look forward to welcoming you back to Puro Grand Hotel on your next visit to Palma.Warm regards, Esther HoppenbrouwersHouse Manager Puro Hotels

  • User:Explorer655401

    Trip type: Couples

    Puro Grand the place that’s amazing

    rating13 Jun 2026

    A place of class and staff that went beyond in all departments creating a blend of an amazing experience. Particular mention for Lauren on reception who retrieved a difficult situation with total professionalism . Reputación Online Puro Hotels , Director General at Puro Grand Hotel, responded to this review Dear Explorer,Thank you for your wonderful review and for taking the time to share your experience with us. Your kind words about the service and attention to detail mean a great deal to all of us. A special thank you for recognizing Lauren. We are especially pleased to hear that her professionalism and dedication helped turn a challenging situation into a positive experience. We will be sure to share your compliments with her and the rest of the team.It was a pleasure to have you with us, and we look forward to welcoming you back to Puro Grand Hotel for another exceptional stay.Warm regards, Esther Hoppenbrouwers House Manager Puro Hotels

  • User:scotia19

    Trip type: Couples

    Beautiful hotel in a stunning city

    rating31 May 2026

    I’ve been to Majorca on a number of occasions but this was my first trip to stay in the city. The city itself is incredible, some beautiful architecture and lovely streets to walk and good shops and restaurants, I’d highly recommend it as well as highly recommended this hotel. The way it’s been created from an old building is fantastic, we had a suite for 4 days and everything was impeccable. The service from the front desk to the breakfast staff and cleaners was brilliant and I can’t speak highly enough of them. We had breakfast included and there was a good selection of egg dishes you could have freshly made and the eggs bacon etc etc was good, plenty of good coffee and tea as well as a good selection of fruit, yoghurt, cereal and pastries available.Wouldn’t hesitate to book this hotel again, it was a lovely stay. Reputación Online Puro Hotels , Director General at Puro Grand Hotel, responded to this review Dear Scotia19,Thank you very much for your lovely review and for choosing us for your first stay in Palma.We are delighted to hear that you enjoyed Puro Grand Hotel and especially the service provided by our team. It is also wonderful to know that our breakfast helped make your stay even more enjoyable.Thank you for your recommendation. We truly appreciate your kind words and look forward to welcoming you back on your next visit to Palma.Warm regards, Esther Hoppenbrouwers House Manager Puro Hotels

  • User:Pauline B

    Trip type: Friends getaway

    Lovely boutique hotel in a fabulous location

    rating26 May 2026

    The bedrooms are gorgeous with a huge bed, nice furnishings and a lovely bathroom. The breakfasts are particularly fantastic, served in a pretty courtyard with an amazing buffet and also delicious dishes to order. There is a small pretty rooftop with lovely views over the rooftops. There is a really nice bar at the hotel too . The staff were wonderful coming up to the rooftop with drinks and food off a menu. Reception staff were really helpful too Reputación Online Puro Hotels , Director General at Puro Grand Hotel, responded to this review Dear Pauline,Thank you very much for your kind and thoughtful review. We are delighted to hear that you enjoyed your stay at Puro Grand Hotel and appreciated both the atmosphere and the overall experience we aim to create for our guests. It is also a pleasure to know that our team contributed positively to your visit, and we will be sure to share your kind words with them.We truly appreciate your feedback and hope to have the pleasure of welcoming you back to Puro Grand Hotel in the future.Warm regards, Esther Hoppenbrouwers House Manager Puro Hotels

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