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Saratoga

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Saratoga

locationPalma, Majorca

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About SaratogaAbout Saratoga

Location

This hotel is ideally situated in the heart of the island's capital town, directly on the Paseo Mallorca. Galeria Jaime III shopping centre, which offers scores of shopping and entertainment venues, is within paces of the hotel. In addition, the harbour and the old town are both located in the vicinity and opposite the hotel there is a beautiful park as well as the Es Baluard museum. It is a mere 4 km to the long sandy beach, 7 km to the nearest golf course and the airport is approximately 8 km away. Public transport departs from stops directly in front of the hotel.

Facility

180 non-smoking rooms are located on 8 storeys and can be reached by lift. Multilingual staff (English, German, French) at the reception desk in the lobby are ready to assist you with check-in and check-out. Services such as a cloakroom, baggage storage service, safe and currency exchange service ensure a comfortable stay. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. The grounds of the hotel feature a playground and a lovely garden. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park (for a fee). Further services include a childcare service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Cyclists can make use of the bicycle storage area and hire service (for a fee). A business centre with fax machine and projector is available.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Guests can enjoy the view of the courtyard from a balcony or terrace. The rooms have a king-size bed and a sofa bed. Separate bedrooms are available. Children's beds can be requested for younger guests. There is also a safe and a desk or, for an additional fee, a minibar. Guests will also find a tea/coffee station included among the standard features. There is also an ironing set and a trouser press. Equipped with a direct dial telephone, a television with satellite/cable channels, a radio, a stereo system and WiFi, the rooms provide many ways for guests to stay connected and entertained. Slippers are included. The bathrooms have a shower and a bathtub. A hairdryer, a vanity mirror, bathrobes and a telephone are provided. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms can be booked. Family rooms are available for parents with children.

Sport

Guests can work out or just relax in the outdoor and indoor pools. Kids can splash about in a special swimming area just for them. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A terrace with sun loungers and parasols is available. The fitness rooms are perfect for a comprehensive workout. There is a wellness area with a spa, a sauna, a beauty salon, thalassotherapy treatments and Ayurveda treatments. Subject to charge: massage treatments. Additional leisure activities include an entertainment programme, live music and a dance club.

Meals

Dining facilities include a dining room, a café and a bar. Guests can indulge their palates at the non-smoking restaurant, which features air conditioning and a separate area for smokers. Bed and breakfast can be booked. A generous breakfast buffet guarantees a great start to the day. At lunch and dinner, guests can choose between a buffet, à la carte and a set menu. Diet meals and vegetarian dishes can be prepared on request. The hotel also offers special catering options.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club and MasterCard.

Amenities at Saratoga Amenities at Saratoga

  • Facilities

    • -

      24-hour check-in

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Bicycle Hire

    • -

      Café

    • -

      Car Park

    • -

      Cloakroom

    • -

      Conference Room

    • -

      Currency Exchange

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      Disability-friendly

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      Foyer

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      Games room

    • -

      Garage

    • -

      Hairdresser

    • -

      Hotel Safe

    • -

      Laundry Facilities

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      Laundry Service

    • -

      Lifts

    • -

      Medical Assistance

    • -

      Nightclub

    • -

      Playground

    • -

      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Restaurant(s) with smoking area

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      Room Service

    • -

      Shops

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Breakfast Buffet

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      Evening Buffet

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      Full Board

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      Half Board

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      Lunch Buffet

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      Set menu dinner

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      Set menu lunch

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Aqua aerobics

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      Canoe

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      Catamaran

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      Children's Pool

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      Cycling/Mountain Biking

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      Diving

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      Entertainment Programme

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      Golf

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      Gym

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      Horse Riding

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      Indoor Pool

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      Jacuzzi

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      Jet Skiing

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      Massage

    • -

      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sailing

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      Sauna

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      Speed Boating

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      Squash

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      Sun loungers

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      Sun terrace

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      Surfing

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      Swimming Pool

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      Tanning Studio/Solarium

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      Windsurfing

LocationLocation

Map preview

Around this property:

Restaurants

50 m

Public Transport

50 m

Shopping opportunities

50 m

Tourist Centre

50 m

Bars / Pubs

50 m

Sea

200 m

Nightclub

500 m

Train Station

1 km

Beach

2 km

Golf Course

7 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

656

Very Good

645

Average

240

Poor

86

Terrible

58

Recent Reviews: 1685

  • User:georgiesalsbury

    Trip type: Family

    Beautiful hotel

    rating05 May 2026

    This is the best hotel we’ve ever stayed in. The location was perfect, right in the centre and within easy walking distance of everything. The staff were incredibly friendly and helpful, making us feel welcome from the moment we arrived. Our room was modern, spotless, and well-equipped, with a nicely stocked mini fridge. All of the pools were exceptionally clean and well-maintained. A highlight for us was the rooftop bar, which offered stunning views overlooking the cathedral. The food and drinks were also very reasonably priced, which made the experience even better. Guest Experience Manager - Hotel Saratoga, Atención al cliente/recepción at Hotel Saratoga, responded to this review Dear Georgia,Thank you so much for your wonderful review. We are truly honoured to hear that this was the best hotel you have ever stayed in. It is amazing to know that you enjoyed our central location, the cleanliness and comfort of your room, and the care our team puts into making every guest feel welcome.We are especially pleased that you loved the rooftop bar and its cathedral views , it really is a special spot to relax in the city. Your kind comments about our pools, facilities, and value for food and drinks mean a lot to us.It was a pleasure to host you, and we sincerely hope to welcome you back again for another memorable stay.Warm regards,Fausta Colaizzi

  • User:Chris A

    Trip type: Couples

    A very pleasant hotel

    rating29 Mar 2026

    We enjoyed a week in the Saratoga Hotel Palma. The fifth floor room was comfortable, not very large, and had a small balcony looking over a swimming pool. It was comfortable with an efficient bathroom. Why do hotels only supply one armchair when clearly it is not solely a business hotel! We brought in an extra chair from the balcony. They also supplied an electric kettle on request to supplement the Nespresso. Breakfast is in a nice bright comfortable room with good selection of food and coffee. We found their cafe/bar on the ground floor and the lounge behind very useful for drinks and light meals. Sunbathing is at the top floor pool. Everyone was friendly and helpful. A nice place very near the centre. Guest Experience Manager - Hotel Saratoga, Atención al cliente/recepción at Hotel Saratoga, responded to this review Dear Brandon,Thank you for sharing your experience. We are delighted you enjoyed your stay at Hotel Saratoga, from the comfort of your room to our breakfast, café, and lounge areas. It is rewarding to hear that our team made you feel welcome and that you were able to make the most of the rooftop pool.We also appreciate your feedback about the armchairs and amenities ,.We hope to have the pleasure of welcoming you back soon for another enjoyable stay in the heart of Palma!The Hotel Saratoga team sends you warm regards,FaustaGuest Experience

  • User:teens1977

    Trip type: Couples

    Great hotel in a great location

    rating24 Mar 2026

    Loved our stay here. Great location in the centre of Palma. Efficient check-in, helpful staff (we asked for deck chair style chairs on the balcony to be replaced with standard chairs & they sorted immediately) and great rooms. We upgraded to a room with a larger balcony overlooking the pool and it was perfect. Only reason I have not given 5 stars was due to fact when we visited the pool the area felt a bit untidy (several used glasses/plates left on tables that staff didn’t appear to be in a rush to clear away). Shout out to the Rooftop bar, lovely cocktails and amazing views across the city. Would definitely stay here again! Guest Experience Manager - Hotel Saratoga, Atención al cliente/recepción at Hotel Saratoga, responded to this review Dear Tina,Thank you so much for your kind words and for taking the time to share your experience! We are delighted to hear that you enjoyed your stay, especially the room upgrade and the rooftop bar with its views and cocktails. It ie really nice to hear that our team could quickly assist with your balcony chairs , we always aim to make our guests feel comfortable.We also appreciate your honest feedback about the pool area and will use it to make improvements so every corner of the hotel reflects the high standards we strive for. It means a lot to us that you would consider staying with us again, and we can’t wait to welcome you back to Palma!The Hotel saratoga team sends you kind regards,FaustaGuest Experience - Hotel Saratoga

  • User:conormR6251PS

    Trip type: Solo travel

    5 out of 10

    rating23 Mar 2026

    Frustrating experience considering I was really looking forward to a relaxing 2 night stay here.I had requested a quiet room with a double bed ( I thought) but was put in a room with 2 single beds .At least it was a quiet fresh smelling very pleasant room. I should have stayed put .I was changed to a double room overlooking the street which smelled of body odour and had an annoying buzzing sound coming from the fuse box. I considered changing again but it wasn't worth the hassle .I mentioned about the buzzing sound to a man at reception but the buzzing remained for the 2 nights .I had to leave the balcony door slightly open during the first night as the room was very warm and the smell was unpleasant.As a result I got little sleep due to street noise ,at least it blocked out the buzzing noice from the fuse box.Second night I left balcony door closed and slept a bit better with ear plugs I purchased.No hotel information in the room which I found unusual, so I didn't know what facilities the hotel offered without actually going looking for myself .Also the TV was a struggle as I couldn't get the remote control to work properly.perhaps the batteries needed changing .I gave the hotel a 5 out of 10 rating to the lady at reception when she asked how was my stay,I actually forgot to mention to her about the smell in the room or the buzzing noise.On a plus ,the staff were friendly helpful and polite and the lobby and pool area are very nice .Also the breakfast which I paid extra for was really good ,great selection to choose from.Pity about the room I was given as the rest of the hotel was really good. Guest Experience Manager - Hotel Saratoga, Atención al cliente/recepción at Hotel Saratoga, responded to this review Dear Conrat,Thank you very much for taking the time to share your detailed feedback. We are truly sorry to read that your stay did not fully meet your expectations, especially as you were looking forward to a relaxing break with us.From the moment of your arrival, our team did its best to accommodate your preferences and ensure your comfort, including arranging a room typology change when requested. We regret that the second room did not meet the same standards you experienced initially. Regarding the concerns you mentioned, particularly the smell in the room, we sincerely wish we had been informed immediately during your stay. This would have allowed us to take prompt action, whether by offering another room, addressing the issue directly, or finding a suitable solution to ensure your comfort. Our team is always available and committed to resolving any inconveniences as quickly as possible.We also appreciate your comments about the lack of in-room information, as this is an aspect we can certainly review and improve to enhance the guest experience.On a positive note, we are pleased to hear that you found our staff friendly and helpful, and that you enjoyed the breakfast buffet, lobby, and pool area. Your kind words in this regard are truly appreciated and will be shared with the team.We genuinely value your feedback, as it helps us improve, and we hope to have the opportunity to welcome you again in the future and provide you with the seamless and relaxing stay you were expecting.Kind regards,Fausta Colaizzi

  • User:Hasliwa

    Trip type: Couples

    Alba Portillo receptionist the best!

    rating17 Mar 2026

    i have stayed at this hotel a few times and love where it is central in Palma. the rooms are comfortable and the pool area spacious. Breakfast is plentiful in a bright a pleasant dining area. i want to give a special mention to receptionist Alba Portillo. Due to our room being cancelled via an agent used by Travel Republic unknown to us, she handled the problem professionally and good natured assuring us that we would have a room available, not to worry and all would be sorted which is was thanks to her!!. we will gladly stay her again and look forward to it. once again thank you Alba. Guest Experience Manager - Hotel Saratoga, Atención al cliente/recepción at Hotel Saratoga, responded to this review Dear Hasliwa,Thank you so much for your wonderful review. We are thrilled to hear that you enjoyed your stay and appreciated our central location, comfortable rooms, spacious pool area, and breakfast.We are especially delighted by your kind words about Alba. It means a lot to hear how she went above and beyond to resolve your booking issue with such professionalism and care. We will be sure to share your compliments with her: it will make her day!We look forward to welcoming you back to our hotel soon. The Hotel Saratoga team sends you warm regards,FaustaGuest Experience

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