Sarena De Muro Resort Mallorca, Part Of Destination By Hyatt

Recent Reviews: 52

• User:EngliShisha

  Trip type: Couples

  The Hotel That Isn't One Thing or Another

  28 May 2026

  I'm afraid our experience felt promising but - overall - it was not 5 star. This may be because we visited at school vacation time and the overall vibe was dragged down to 'three star family fun'. Although the staff within the hotel reception, bar, and restaurants were all lovely, this property is highly inconsistent. It has beautifully decorated and airy public areas, pretty gardens, the rooms are comfortable with very good bathrooms, and there is a signature a la carte restaurant and smart bar. However, these are underused. The hotel, when we visited, had a very different character in its buffet restaurant and - especially - pool area. The pool and buffet are not relaxing and nothing like a calm and rejuvenating five star experience. At breakfast and dinner, elbows flying and babies crying, and staff rushing to cope with demand. At the pool, dive bombing, shrieking children, fretful toddlers, food trays lying around long after snacks and greasy meals have been consumed, insufficient sunbeds and parasols, blaring music, harassed staff. The pool area feels like it belongs to a completely different property. This hotel needs an adult pool to complement the family pool and a total rethink of its market. If you are looking for luxury and calm you won't find it for many months of the season. The food was excellent, the team try hard and are kind, and the setting is special, but it was in no sense relaxing and - on balance - felt like an opportunity Hyatt has missed.

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• User:glen m

  Trip type: Couples

  Super quality hotel resort. We arrived late April and were absolutely delighted with this quality hotel with the most friendly s

  29 Apr 2026

  Great timing maybe as this lovely hotel received an annual refit over this winter. Absolutely spotless everywhere with super friendly staff, super outside pool area and fantastic breakfast food.We haven't yet eaten here for dinner but do look forward to that. Beyond the pool is a easy access to the sandy beach, looks great but it was windy from that direction so we didn't really use the beach. Quiet hotel, on the main rd although you can't hear that from our poolside rooms. The indoor pool looks really nice too!

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• User:OnAir34361500721

  Trip type: Couples

  AMAZING!

  09 Oct 2025

  What an amazing and enjoyable holiday at the Sarena de Muro Resort - Mallorca. We would like to say a great big Thank You to Joan, Maria, Tatiana, Jara, Agos in Reception and Bar. Including all of the staff in the restaurant too. All our needs were met. The hotel accommodation was very high standard and beautiful location. We will be returning in future. tim vermeulen, Guest Services / Front Office at Sarena de Muro Resort Mallorca, responded to this review Thank you for sharing your experience with all the other Tripadvisor users.We are delighted to know you got a dream vacations at our resort due the service and attentions from our staff members as well as the facilities which exceeded your expectations. One of our main commitments is to assure all our guests enjoy a relaxing vacations at our resort. On behalf of Sarena de Muro resort family, we genuinely hope to have the opportunity to welcome you again soon.

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• User:Fernando C

  Trip type:

  High expectations = very disappointed

  05 Oct 2025

  The hotel was lovely as it was recently restored since Hyatt bought them out. I had high expectation given that everything is new. However, it seems like everyone is still getting used to new management. The breakfast experience was anticlimactic.. never got a table outside and at some point they even gave my table away while I was grabbing food. The pool was nice but then closed at 8 which is quite early. They don’t mention that you can utilize the indoor pool either. My friends and I had a few drinks at the pool bar and they thought they could charge us for more than we had to drink so that was annoying. Definitely review receipts before handing over payment. The tv offered no streaming services. I didn’t mind using my personal accounts but they didn’t have the option. They only allowed you to cast from your phone. Which is fine if it was working. We were unable to watch any tv during our stay. Lastly, the fire alarm went off at 1 am during our last night there. It was obviously unsettling and when we reached out to front desk, they made it seem like we overreacted. This experience was terrible since we had an early flight the next morning. Overall, not at all what I expected from a resort. tim vermeulen, Guest Services / Front Office at Sarena de Muro Resort Mallorca, responded to this review Thank you very much for taking the time to share your feedback regarding your recent stay at Sarena de Muro Resort, we really appreciate valuable feedback from our guests which helps us ensure that we continually deliver the ultimate experience. Our is to provide the finest in service and personal attention to everyone who stays with us, and it is helpful when our valuable guests pass their opinions and experiences to us as we strive to achieve a perfect score in every department. Please accept our heartfelt apologies for failing to provide the type of experience and level of service you were expecting from our hotel.

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• User:Olivier P

  Trip type: Couples

  Blissful stay with attentive staff, you will not want to leave this resort

  30 Sept 2025

  - Beautiful, tranquil and very relaxed location, right on Playa de Muro- Very attentive staff- Breakfast buffet with enormous variety and delicious (also local inspired) food in all restaurants of the hotel- Fantastic pool and lounge area around the pool right on the beach, perfect for a relaxed stay/vacation, you will not want to leave this resort- Beautifully renovated property tim vermeulen, Guest Services / Front Office at Sarena de Muro Resort Mallorca, responded to this review Thank you so much for your fantastic review. We are absolutely delighted to hear that you had such a great experience with us, and especially thrilled that our breakfast made such a strong impression—our team takes great pride in offering a variety of high-quality options each morning. We truly appreciate your kind words and are so glad to hear you loved your time with us. We look forward to welcoming you back for another fantastic stay!

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