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Universal Hotel Neptuno

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Universal Hotel Neptuno

locationPlaya de Palma, Majorca

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About Universal Hotel NeptunoAbout Universal Hotel Neptuno

Location

This modern hotel is located in the tourist centre of the town just across the promenade from the nearest beach. Shopping venues, restaurants, pubs and bars as well as nightclubs can be found within a short walk of the hotel and the nearest golf course is located about 10 km from the hotel.

Facility

114 rooms are located on 3 storeys and can be reached by lift. Guests are warmly welcomed by multilingual staff at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room, a playroom and a library. Guests arriving by car can park their vehicles in the car park. Further services and facilities include a 24-hour security service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a coin-operated laundry, a hotel doctor and a hotel shuttle bus. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service. Bicycle storage is also available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Guests can enjoy the sea view from a balcony or terrace. Rooms include a double bed. Children's beds can be requested for younger guests. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. Equipped with a direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge), the rooms provide many ways for guests to stay connected and entertained. Slippers are included. The bathrooms have a shower, a bathtub and a whirlpool bath. A hairdryer, a vanity mirror and bathrobes are provided. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

There are indoor and outdoor pools and a children's swimming area. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. For guests who wish to keep active, cycling/mountain biking and tennis are available. Sport and leisure facilities at the hotel include a gym and table tennis. There is a wellness area with a spa, a sauna and a solarium. Subject to charge: massage treatments. Evening entertainment includes live music.

Meals

Various dining options are available, including a dining room, a café and a bar. The restaurant has air conditioning and high chairs for children. Half board is offered as a catering option. A delicious and varied buffet is prepared for breakfast and dinner. Diet meals, gluten-free meals and vegetarian dishes can be prepared on request. The hotel also offers special catering options. The show cooking is a particularly special attraction.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club and MasterCard.

Amenities at Universal Hotel Neptuno Amenities at Universal Hotel Neptuno

  • Facilities

    • -

      24-hour check-in

    • -

      24-hour reception

    • -

      Air conditioning

    • -

      Bar(s)

    • -

      Bicycle Cellar

    • -

      Bicycle Hire

    • -

      Café

    • -

      Car Park

    • -

      Conference Room

    • -

      Currency Exchange

    • -

      Disability-friendly

    • -

      Foyer

    • -

      Games room

    • -

      Hotel Safe

    • -

      Laundry Facilities

    • -

      Laundry Service

    • -

      Lifts

    • -

      Medical Assistance

    • -

      Playground

    • -

      Restaurant(s)

    • -

      Restaurant(s) with high-chairs

    • -

      Room Service

    • -

      Shops

    • -

      TV Room

    • -

      Wifi

  • Hygiene

    • -

      Contactless check-in/-out

    • -

      Contactless payment

    • -

      Contactless room service

    • -

      Enhanced cleaning programme

    • -

      Hand sanitiser

    • -

      Health checks on staff

    • -

      No high-touch furnishings

    • -

      No high-touch furnishings in public areas

    • -

      Protective equipment for employees

    • -

      Protective hygiene screens

    • -

      Protective masks for guests

    • -

      Social distancing regulations

    • -

      Use of commercially available disinfectants

  • Meals

    • -

      Breakfast Buffet

    • -

      Evening Buffet

    • -

      Half Board

    • -

      Special Diet

    • -

      Special Offers

  • Sport/Entertainment

    • -

      Children's Pool

    • -

      Cycling/Mountain Biking

    • -

      Gym

    • -

      Indoor Pool

    • -

      Jacuzzi

    • -

      Massage

    • -

      Number of Pools

    • -

      Outdoor Pool(s)

    • -

      Parasols

    • -

      Sauna

    • -

      Sun loungers

    • -

      Sun terrace

    • -

      Swimming Pool

    • -

      Table Tennis

    • -

      Tanning Studio/Solarium

    • -

      Tennis

LocationLocation

Around this property:

Beach

10 m

Lake

10 m

Shopping opportunities

10 m

Restaurants

10 m

Bars / Pubs

10 m

Nightclub

10 m

Public Transport

10 m

Golf Course

10 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

149

Very Good

91

Average

34

Poor

6

Terrible

5

Recent Reviews: 285

  • User:Michael O

    Trip type: Couples

    Highly Recommended Hotel

    rating25 Oct 2024

    Everything about this hotel was great. Staff was friendly and helpful, the rooms are nice and spacious, it’s walking distance to the beach, the restaurant has an extensive menu of delicious food and drinks from around the world and great music (definitely a party vibe at night), and it has the best ...
    Read more

  • User:Ptomlin63

    Trip type:

    Germans

    rating22 Aug 2024

    Absolutely lovely hotel breakfasts great fresh and hotReception staff helpful and happy Clean rooms air conditioning Beach a walk across a road Pool area always sun beds bar staff lovely Shops and places to eat close byOnly one complaint Jet 2 we did not hear one other English person for 3 or 4 days...
    Read more

  • User:lilljohncook

    Trip type: Couples

    Good Hotel .. stag and hen party area.

    rating10 May 2024

    The best feature here is the breakfast..it’s the best I’ve ever had at any hotel. The hotel is nice and clean. The hotel has been refurbished and there are still bits and pieces left to finish off but nothing of any concern. We are in our 70s and the refurb is obviously meant to attract much younger...
    Read more

  • User:MaryCork

    Trip type: Couples

    Excellent in every way

    rating24 Apr 2023

    Staff are really friendly and helpful. Rooms are spotlessly clean, as is the rest of the hotel. Breakfast buffet is amazing - something for every taste and always fresh. Loads of staff clearing plates and available to help. Ideally located along the Playa de Palma. Even though it's close to Mega Par...
    Read more

  • User:Peter C

    Trip type: Family

    We went at the right time of year.

    rating08 Oct 2022

    Some of the best staff of any hotel I’ve stayed in 35 years (and I worked for an airline). Reception could not have been more friendly, helpful and accommodating. Pilar, the guest services manager, was absolutely charming. Quiet hotel in October. Good sound proofing on balcony doors (needed).Attenti...
    Read more

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