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Universal Hotel Neptuno

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Universal Hotel Neptuno

locationPlaya de Palma, Majorca

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About Universal Hotel NeptunoAbout Universal Hotel Neptuno

Location

This modern hotel is located in the tourist centre of the town just across the promenade from the nearest beach. Shopping venues, restaurants, pubs and bars as well as nightclubs can be found within a short walk of the hotel and the nearest golf course is located about 10 km from the hotel.

Facility

114 rooms are located on 3 storeys and can be reached by lift. Guests are warmly welcomed by multilingual staff (English, German, French) at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room, a playroom and a library. Guests arriving by car can park their vehicles in the car park. Further services and facilities include a 24-hour security service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service. Bicycle storage is also available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Most units include a balcony with sea views, where guests can relax and linger a while. The rooms have a double bed and a sofa bed. Children's beds and extra beds can be requested for younger guests. A safe and a minibar are also available. For guests' convenience, units include a refrigerator and a tea/coffee station. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) provide all the essentials for a comfortable holiday. A hairdryer and a telephone are provided in the bathrooms, which include a shower and a bathtub. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

There are indoor and outdoor pools and a children's swimming area. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. For guests who wish to keep active, cycling/mountain biking, tennis and golf are available. Sport and leisure facilities at the hotel include a gym and table tennis. There is a wellness area with a spa, a sauna and a solarium. Subject to charge: massage treatments. Evening entertainment includes live music.

Meals

Various dining options are available, including a dining room, a café and a bar. The restaurant has air conditioning and high chairs for children. Half board can be booked. A delicious and varied buffet is prepared for breakfast and dinner. Special meals, including diet meals, are also available. The hotel also offers special catering options. The chefs prepare delicious specialities during the show cooking.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club and MasterCard.

Amenities at Universal Hotel Neptuno Amenities at Universal Hotel Neptuno

  • Facilities

    • -

      24-hour check-in

    • -

      24-hour reception

    • -

      Air conditioning

    • -

      Bar(s)

    • -

      Bicycle Cellar

    • -

      Bicycle Hire

    • -

      Café

    • -

      Car Park

    • -

      Conference Room

    • -

      Currency Exchange

    • -

      Disability-friendly

    • -

      Foyer

    • -

      Games room

    • -

      Hotel Safe

    • -

      Laundry Facilities

    • -

      Laundry Service

    • -

      Lifts

    • -

      Medical Assistance

    • -

      Playground

    • -

      Restaurant(s)

    • -

      Restaurant(s) with high-chairs

    • -

      Room Service

    • -

      Shops

    • -

      TV Room

    • -

      Wifi

  • Hygiene

    • -

      Contactless check-in/-out

    • -

      Contactless payment

    • -

      Contactless room service

    • -

      Enhanced cleaning programme

    • -

      Hand sanitiser

    • -

      Health checks on staff

    • -

      No high-touch furnishings

    • -

      No high-touch furnishings in public areas

    • -

      Protective equipment for employees

    • -

      Protective hygiene screens

    • -

      Protective masks for guests

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

    • -

      Breakfast Buffet

    • -

      Evening Buffet

    • -

      Half Board

    • -

      Special Diet

    • -

      Special Offers

  • Sport/Entertainment

    • -

      Children's Pool

    • -

      Cycling/Mountain Biking

    • -

      Gym

    • -

      Indoor Pool

    • -

      Jacuzzi

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      Massage

    • -

      Number of Pools

    • -

      Outdoor Pool(s)

    • -

      Parasols

    • -

      Sauna

    • -

      Sun loungers

    • -

      Sun terrace

    • -

      Swimming Pool

    • -

      Table Tennis

    • -

      Tanning Studio/Solarium

    • -

      Tennis

LocationLocation

Map preview

Around this property:

Beach

10 m

Lake

10 m

Shopping opportunities

10 m

Restaurants

10 m

Bars / Pubs

10 m

Nightclub

10 m

Public Transport

10 m

Golf Course

10 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

155

Very Good

92

Average

34

Poor

7

Terrible

5

Recent Reviews: 293

  • User:Julie A

    Trip type: Couples

    Lovely hotel great location.

    rating24 Apr 2026

    Stayed overnight on Wednesday. The hotel is spotless our room was so clean and comfy with an amazing view over the pool towards the sea. It's in a great location for everything. Shops restaurants and bus stops into Palma and the airport. Staff at reception were very helpful and the breakfast was wow one of the best variety I have seen. There is a big entertainment venue next door which can be noisy but it didn't bother us. Universal Hotel Neptuno, Guest Services / Front Office at Universal Hotel Neptuno Adults Only, responded to this review Dear guest,First of all, thank you for taking the time to write your review. We are delighted that you enjoyed our wonderful location. We are very happy that you enjoyed your stay with us. We would especially like to thank you for your excellent rating of the service provided by our staff. Of course, we will pass on these compliments, which motivate us to continue giving our best day after day.We look forward to welcoming you soon!Sincerely,Directora Universal Hotel Neptuno

  • User:Michael O

    Trip type: Couples

    Highly Recommended Hotel

    rating25 Oct 2024

    Everything about this hotel was great. Staff was friendly and helpful, the rooms are nice and spacious, it’s walking distance to the beach, the restaurant has an extensive menu of delicious food and drinks from around the world and great music (definitely a party vibe at night), and it has the best continental breakfast I’ve ever had (full buffet of more delicious food). Universal Hotel Neptuno, Guest Services / Front Office at Universal Hotel Neptuno Adults Only, responded to this review Hello Mikeronorato!Thank you very much for your excellent review and your comments! We truly appreacite your trust and nice words, as our best reward!Best regards from Playa de Palma, Universal Hotel Neptuno Team

  • User:Ptomlin63

    Trip type:

    Germans

    rating22 Aug 2024

    Absolutely lovely hotel breakfasts great fresh and hotReception staff helpful and happy Clean rooms air conditioning Beach a walk across a road Pool area always sun beds bar staff lovely Shops and places to eat close byOnly one complaint Jet 2 we did not hear one other English person for 3 or 4 days And when in taxi first night the driver asked where we were from and saying England he asked why was we in German area ,all Germans he kept saying 🤷‍♀️But everyone very friendly smiled and acknowledged usBut jet 2 you should make people aware in your advertising of this hotel totally German area We been holidaying with jet 2 for a few years 2 holidays a year and never had no complaints Universal Hotel Neptuno, Guest Services / Front Office at Universal Hotel Neptuno Adults Only, responded to this review Hello Ptomlin63,thank you very much for your fantastic rating and all your comments, which are truly appreciated by us!We look forward to welcome you again next time and we really thank you for your trust!Best regards from Playa de Palma, Universal Hotel Neptuno Team

  • User:lilljohncook

    Trip type: Couples

    Good Hotel .. stag and hen party area.

    rating10 May 2024

    The best feature here is the breakfast..it’s the best I’ve ever had at any hotel. The hotel is nice and clean. The hotel has been refurbished and there are still bits and pieces left to finish off but nothing of any concern. We are in our 70s and the refurb is obviously meant to attract much younger people. There are sort of cartoon style murals on the toilet doors in the bedrooms and in the reception area and corridor, all aimed at youngsters, but not to our taste. The pools are lovely and this whole area is spotless and very well maintained. When we arrived there were no towels or waste bins in the room so I rang reception and towels were brought up and a plastic bag instead of a waste bin. We got a real waste bin the day before we left though. There is a coffee/tea machine which I thought was good..however you only get 2 pods and when I asked for more you have to pay for them, I don’t think that’s a good idea. WARNING…This hotel is right next door to a HUGE club for youngsters and the music throbs well into the night, that being said when you close your patio doors the noise is very muted and didn’t spoil our sleep. This area is the Stag and Hen party Capital of Majorca it seems it’s DEFINITELY not for older people. Lots of drunken youngsters having a great time..not so good if you’re over 40 . I must say that taking into consideration the huge amount of young people in this area we only saw one incident of two young men squaring up to each other but the police presence is excellent and keeps the lid on bad behaviour. We definitely wouldn’t stay there again just because of the area but if you’re young and looking for a rave up this is the area to go to. Universal Hotel Neptuno, Guest Services / Front Office at Universal Hotel Neptuno Adults Only, responded to this review Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. However, since you well mention, the surrounding area is more focused on youngster people; despite this, all the services in our hotel are driven to generate the best experience to our guests, no matter their age. We are truly taking serious efforts in order to improve the general quality of this area and its tourim, so we all can enjoy a more responsible and sustainable kind of tourim.Sincerely,

  • User:MaryCork

    Trip type: Couples

    Excellent in every way

    rating24 Apr 2023

    Staff are really friendly and helpful. Rooms are spotlessly clean, as is the rest of the hotel. Breakfast buffet is amazing - something for every taste and always fresh. Loads of staff clearing plates and available to help. Ideally located along the Playa de Palma. Even though it's close to Mega Park, we were never disturbed any of the 7 nights we stayed and we had a room overlooking the promenade/beach. Universal Hotel Neptuno, Guest Services / Front Office at Universal Hotel Neptuno Adults Only, responded to this review Hello Mary,thank you very much for your 5* review about your stay with us. We are very happy that you enjoyed so much our hotel and service. Hopefully you will visit us soon again.Sunny regards from the Playa de Palma.Universal Hotel Neptuno TEAM

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