Villa Alcanada Lighthouse

Recent Reviews: 133

• User: Giltas B

  Trip type: Business

  Unresolved package issue and poor communication

  I had two packages delivered to the hotel front office on February 3 and 4, confirmed by tracking.After initially denying having received the packages, I asked whether a colleague could pick them up, since I needed to check out.I followed up a few days later, and the hotel staff told me they had made a mistake and had already delivered the packages to my colleague's room.However, he reported that… Read moreI had two packages delivered to the hotel front office on February 3 and 4, confirmed by tracking.After initially denying having received the packages, I asked whether a colleague could pick them up, since I needed to check out.I followed up a few days later,… Read more

• User: Guide14064193288

  Trip type: Family

  DONT STAY!! READ OTHER REVIEWS!! Housekeeping dept will bring down this hotel.

  I had a adjoining rooms with my son and at 8:30 the housekeeper opened the doors with her key to start cleaning. I've read complaints about this before and would have thought this was resolved. The housekeeping supervisor is at fault at this point for not "supervising" his staff. A false hotel apology is not what's needed. A hospitality service should be hospitable. Shame on Marriott, this hotel s… Read moreI had a adjoining rooms with my son and at 8:30 the housekeeper opened the doors with her key to start cleaning. I've read complaints about this before and would have thought this was resolved. The housekeeping supervisor is at fault at this point for not "sup… Read more

• User: Javier C

  Trip type: Business

  Stay somewhere else

  One of the worst experiences of my life. There was construction under my room that crated constant, loud noise all night. The hotel was full so I could not move to another room. I asked to have a refund so I could go to another hotel, and they refused. I asked them to reach out to a manager, but it was late and didn’t want to wake him. I called Marriott but they refused to help, other than to char… Read moreOne of the worst experiences of my life. There was construction under my room that crated constant, loud noise all night. The hotel was full so I could not move to another room. I asked to have a refund so I could go to another hotel, and they refused. I asked… Read more

• User: Krystal R

  Trip type: Family

  Not pearland worthy

  I stayed in Oct 2024. The staff is friendly and welcoming . However, the hotel is dirty. The rooms were not clean. The walls are very thin. I heard both neighbors discussions and noises. I could hear phone alarms in the morning or when phones rang. Doors slamming. My tv did not work.There was dust on the desk, tables and bathroom had hair on the floor and in sink. The elevator wouldn’t come to our… Read moreI stayed in Oct 2024. The staff is friendly and welcoming . However, the hotel is dirty. The rooms were not clean. The walls are very thin. I heard both neighbors discussions and noises. I could hear phone alarms in the morning or when phones rang. Doors slamm… Read more

• User: ashleyd78_NC

  Trip type: Couples

  Not good. Worst Courtyard I've stayed at

  We spent two nights at the Courtyard Pearland and didn't enjoy our stay. We were in town visiting family and wanted to be nearby. We arrived to the hotel around 8p and there was no one at the front desk to check us in. We waited about 5 minutes and someone from the Bistro came over to check us in, but she couldn't make us keys. I tried mobile check in to use a mobile key, but that wasn't working s… Read moreWe spent two nights at the Courtyard Pearland and didn't enjoy our stay. We were in town visiting family and wanted to be nearby. We arrived to the hotel around 8p and there was no one at the front desk to check us in. We waited about 5 minutes and someone fro… Read more