Zoetry Mallorca

Recent Reviews: 1279

• User:lavonne r

  Trip type:

  Very bad state of property

  23 May 2026

  This property needs updating. I experienced mold and rust in my room, including a door that does not lock and swung open in teh middle of the night. The property is heavenly when it comes to its outside spaces, like jasmine-covered walls, but it is severely understaffed. Pools are not heated, so an indoor pool in the spa is as ice-cold as the exterior pool. Because teh property is understaffed, you feel teh tension of unhappy workers and, unfortunately, rooms that need to be cleaned better. Used cappucino cups stacked up as I added one a day from my walk from breakfast, where I marveled that the housekeeper would leave the following day's cup in the room, plus the current day's cup, despite the number of dirty cups stacking up over a week. It became so bad that I spent all my time outside the property, which is a shame. Ghazi Gharbi, Guest Services / Front Office at Zoetry Mallorca Wellness & Spa, responded to this review Dear Ms. Roberts,Thank you for taking the time to share your feedback regarding your recent stay at Zoëtry Mallorca.We are sincerely sorry to learn that your experience did not meet your expectations. However, we were quite surprised by several of the concerns raised, as they do not reflect the standards we are committed to maintaining, nor the feedback we usually receive from our valued guests.During your stay, our team was unfortunately not informed of these matters. Please allow us to emphasize that our staff is always available on-site and dedicated to addressing any concerns immediately, in order to provide appropriate solutions and ensure our guests' comfort and satisfaction at all times.In addition, we would like to kindly mention that our housekeeping service is available throughout the day upon request. Out of respect for our guests’ privacy, rooms are not serviced when a “Do Not Disturb” sign is displayed. Our team also remains at your disposal should any additional service be required.Regarding your comments on cleanliness, maintenance, and staffing, please rest assured that these aspects are of the utmost importance to us. Your feedback has been shared with the relevant departments, and a thorough internal review has been conducted.We genuinely regret that we were not given the opportunity to assist you during your stay, as we are confident that we could have significantly improved your experience.We take all guest feedback very seriously and remain fully committed to continuously enhancing our services and facilities.We would welcome the opportunity to regain your trust in the future.Kind regards,Guest Experience Manager

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• User:Andrea_27W

  Trip type:

  Don’t buy Endless Privileges and plan to travel off site for food and entertainment.

  22 May 2026

  A lovely site with such potential but such a disappointment. We bought the Endless Privileges package - don’t bother. Most of the promised included services didn’t materialise even after we chased. The services that were offered to us were very limited and service was slow at best (it took over an hour for us to order our meal one night) and rude at other times (a tut and raised eye brows when we asked to order from the breakfast menu). We handed a considered account of our experience to Neus, front desk manager, when we checked out. We wanted to bring our experience to the attention of hotel management so that things might improve. Neus said that she would pass our note to the Guest Experience manager. One week later we have still not even received an acknowledgment of our poor experience. Activities are very limited. Menu extremely limited - only one restaurant open for our visit. House wine is all that is included in Endless Privileges- it is the cheapest wine on the list, very poor. We ended up paying to travel to Palma for dinner. What a shame. Ghazi Gharbi, Guest Services / Front Office at Zoetry Mallorca Wellness & Spa, responded to this review Dear Andrea,Thank you very much for taking the time to share your detailed feedback with us.We are truly sorry to read that your experience did not meet your expectations, especially regarding the Endless Privileges package and the level of service you perceived. Please accept our sincere apologies for the inconvenience caused.It is certainly not the standard we aim to deliver. We regret that you experienced delays and that some aspects of the service did not meet your expectations.We are sorry to learn that you did not perceive a follow-up after your check-out. Please note that your feedback has been carefully reviewed internally and shared with the corresponding departments for further evaluation and improvement.Regarding the comment about the included services, we would like to kindly clarify that all services included in the Endless Privileges package were available during your stay. Certain premium items (such as specific dishes like lobster) are not included in the package and are therefore offered at an additional cost, which is always communicated accordingly.In addition, we offer a wide variety of activities on property, including yoga and Pilates sessions, tennis lessons, cultural tours, wine tastings, and live music during dinner. Guests may also explore further experiences and island excursions through our Stay App, where all available options are clearly presented to ensure full transparency.That being said, we highly appreciate your feedback, as it helps us to continuously review and improve our services and communication. Your comments have been shared with the relevant department heads to ensure ongoing improvements.We sincerely hope to have the opportunity to welcome you again in the future and restore your confidence in our services.Kind regards, Guest Experience Team

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• User:TimJonesUK

  Trip type:

  A beautiful hotel

  21 May 2026

  A beautiful hotel, immaculate setting with very special rooms and good food, we enjoyed our stay here.We stayed half board because the breakfasts and dinner were enough for us, and we are not big drinkers.We were welcomed is a complimentary bottle of sparkling wine and tapas to the room which was a lovely gesture from management. Ghazi Gharbi, Guest Services / Front Office at Zoetry Mallorca Wellness & Spa, responded to this review Dear Mr. Jones,Thank you very much for your kind feedback following your recent stay at Zoëtry Mallorca.We are truly delighted to learn that you enjoyed our beautiful surroundings, the comfort of our rooms, and our culinary offerings. It is a pleasure to know that the half-board experience suited you perfectly and contributed to a relaxed and enjoyable stay.We are especially pleased that you appreciated the welcoming gesture of the sparkling wine and tapas upon your arrival your satisfaction means a great deal to us.Your kind words are a wonderful encouragement for our entire team, and we sincerely hope to have the pleasure of welcoming you back in the near future.Kind regards, Guest Experience Manager

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• User:MarkLawson

  Trip type: Family

  Another Wonderful Stay at Zoëtry Mallorca

  10 May 2026

  This was our fifth stay at the wonderful Zoëtry in early May and had a fantastic five night stay. The hotel is beautiful, with tasteful rooms and lovely grounds that were in just coming into full bloom at that time of year. We stayed in an Elegant Room, which was very (incredibly!) spacious and beautifully decorated with plenty of room to relax.The food was excellent throughout our stay, from the prawns, paella, chicken and octopus at Es Clot for lunch to the tenderloin, turbot and cod at Es Mercat for dinner. Breakfast was also a highlight, with a comprehensive buffet and delicious freshly cooked eggs.What really sets this hotel apart is its warm and welcoming staff, who go the extra mile to make every stay feel special, we travelled with elderly parents, one in a wheelchair, the whole team were very patient and kind with them.  Special thanks to Shaq, Innes, Lisa, Sally, Dani, Julien, Juan and Raoul, as well as the rest of the wonderful Zoëtry team. We plan to return next year. Ghazi Gharbi, Guest Services / Front Office at Zoetry Mallorca Wellness & Spa, responded to this review Dear Mr. Lawson,Thank you very much for your wonderful and detailed feedback, and for choosing Zoëtry Mallorca once again for your fifth visit it truly means a lot to us.I am absolutely delighted to read that you had such a fantastic stay and that you continue to enjoy the beauty of our hotel, the spaciousness and comfort of our rooms, as well as the blooming surroundings during this special time of the year.It is also a great pleasure to know that you appreciated our culinary offerings across all venues, from Es Clot to Es Mercat, as well as breakfast. Your kind words are a true reward for the dedication of our kitchen and service teams.Above all, I am especially touched by your comments about our team. Providing warm, personalized care is at the heart of what we do, and I am truly proud to hear that our colleagues made your stay and that of your parents so comfortable and special. I will personally share your kind recognition with Shaq, Innes, Lisa, Sally, Dani, Julien, Juan, Raoul, and the entire team.We are already looking forward to welcoming you back next year for another memorable stay.With my warmest regards,Ghazi GharbiGuest Experience ManagerZoëtry Mallorca

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• User:adrieltjokro

  Trip type: Solo travel

  A Refreshing Getaway in Mallorca

  26 Apr 2026

  If you’re looking for a resort that focuses on wellness, location away from everything, has good food, and relaxing vibe, this is it. The cross-country track is also a refreshing benefit, allowing for good easy run session while watching the farmers do their work. The only downside is if you’re trying to get into the city, you have no choice but to take private transfer, which can easily cost €50 one way. Ghazi Gharbi, Guest Services / Front Office at Zoetry Mallorca Wellness & Spa, responded to this review Dear adrieltjokro,Thank you very much for sharing your lovely review and for taking the time to describe your experience with us.I am delighted to hear that you enjoyed our wellness-focused concept, the peaceful and secluded location, our culinary offerings, and the relaxing atmosphere of the resort. It is especially nice to read that you appreciated the cross-country track, allowing you to enjoy a refreshing run while experiencing the authentic rural surroundings this connection with nature is something we truly value.We also appreciate your comment regarding transportation to the city. Our tranquil location does require private transfers, which allows us to preserve the calm and privacy of the setting. That said, your feedback is valuable and helps future guests better plan their stay.Thank you once again for your kind words. We would be delighted to welcome you back for another relaxing and wellness-oriented experience.Warm regards,GhaziYour Guest Experience Manager

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