Soho Boutique Colon

Recent Reviews: 305

• User:Eiresun

  Trip type: Couples

  Ideal location to tour Malaga.

  26 Sept 2026

  We have just returned from a three night stay at the Petite Palace, and we totally enjoyed our stay. The room was comfortable, if perhaps a little small, but nonetheless it had everything needed for our stay. We were road facing, but still found no disruption to our sleep. Once the inner shutter was closed, it kept out the majority of noise, and in the morning it was lovely to open them to the sound of the birds in the trees that lined the road outside. I requested an iron and board from reception to straighten out the clothes that were crumpled due to my man packing, and they reached the room nearly as quickly as i did. The staff were friendly and the hotel is spotlessly clean. Would absolutely recommend. Pablo Serrano, Atención al cliente/recepción at Petit Palace La Hermosa, responded to this review Dear Eiresun,What a delightful review! We are absolutely thrilled to hear that you thoroughly enjoyed your three-night stay with us. It is wonderful to read that you found the room comfortable and equipped with everything needed, and we are especially pleased that you appreciated the insulation of our historic shutters; opening them in the morning to the sound of the birds in the trees of the Barrio del Soho is truly one of the loveliest experiences of our boutique setting. I will be sure to pass on your compliments to our team for their quick response in bringing up the iron, as well as for the friendliness and spotless cleanliness that we pride ourselves on.We are glad that our location was ideal for your tour of Malaga on foot. Being situated in the heart of the city allows our guests to easily stroll towards Calle Larios, explore the Atarazanas Market, or take a pleasant walk down to the Palmeral de las Sorpresas and Muelle 1. Thank you from the bottom of our hearts for your recommendation, and we hope to have the great honor of welcoming you back on your next trip to the Costa del Sol.Warm regards,Pablo SerranoExperience ManagerPetit Palace La Hermosa**** (formerly known as Soho Boutique Colón****)

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• User:272_yvindl

  Trip type: Couples

  Simply average

  16 Aug 2026

  Simply an average hotel, nothing more. To call this a 4-star hotel is a stretch in my opinion. Pablo Serrano, Guest Services / Front Office at Petit Palace La Hermosa, responded to this review Hi 272_yvindl,Thank you for sharing your thoughts with us. We are genuinely sorry to hear that your stay felt average and did not fully live up to your expectations of a 4-star hotel. We take your feedback seriously, as it serves as a vital tool for our team to review our standards and constantly refine our guest experience.We hope that our location in the heart of the Soho District—Málaga's vibrant art scene—added some convenience to your trip, being just a short walk away from Calle Larios and the Teatro del Soho CaixaBank. We would love the opportunity to welcome you back in the future and deliver a much-improved experience that truly reflects our 4-star category.Kind regards,Pablo SerranoExperience Manager Soho Boutique Colón****

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• User:Jaki M

  Trip type: Couples

  Fabulous hotel

  12 Jul 2026

  Perfect location for a city break ATELIER HOSPITALITY OPERATIONS SA, Innkeeper at Petit Palace La Hermosa, responded to this review Dear Jaki M,It is a true honor to know that you described our property as a fabulous hotel. We are absolutely delighted that you found our location perfect for a city break, as we are entry situated to explore the charms of the Soho District and enjoy a comfortable stroll towards the iconic Calle Larios or Muelle Uno. We work daily to provide an unforgettable experience in Malaga, and comments like yours motivate us to keep maintaining the highest standards. It will be an absolute pleasure to welcome you back on your next visit to the city. Best regards,Pablo SerranoExperience ManagerSoho Boutique Colón

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• User:Mobile57427206562

  Trip type: Family

  Successful Malaga trip

  11 Jul 2026

  A very successful 4-day stay in Malaga at a beautiful boutique hotel.Great location—practically in the Old Town and very close to a large local mall.A quiet, peaceful atmosphere.Decent rooms featuring a premium coffee maker, though cluttered with too many large pillows, which took up space in an already compact room. ATELIER HOSPITALITY OPERATIONS SA, Innkeeper at Petit Palace La Hermosa, responded to this review Dear Mobile57427206562,We are absolutely thrilled to hear that your four-day stay in Malaga was such a great success. It is a true pleasure to know that you enjoyed our peaceful atmosphere and our convenient strategic location, just a short walk from the historic Old Town and very close to the main shopping areas. We have taken careful note of your feedback regarding the room layout and the pillows, a detail we have already shared with our quality team to review our functional comfort. Thank you for highlighting details like our premium coffee maker, perfect for starting the day before heading out to discover the charms of the Costa del Sol. We look forward to the opportunity of welcoming you back in the future.Best regards,Pablo SerranoExperience ManagerSoho Boutique Colón

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• User:Daniel C

  Trip type: Couples

  POOR CUSTOMER SERVICE

  02 Jul 2026

  I had a really disappointing experience with this hotel and wouldn't recommend it based on how they handled an honest mistake.On the 28/06: I originally searched for 29 July on Expedia, and the hotel appeared in the search results. However, when I was redirected to Booking.com to complete the reservation, the booking somehow went through for 29 June instead. I didn't notice this until I received an email saying I had been marked as a no-show and would be charged the no-show fee.As soon as I realised what had happened, I contacted the hotel immediately and explained the situation. I told them I was still planning to stay there on 29 July, but this time I would book directly through Booking.com. I also asked if they would waive the no-show fee given that it was clearly a genuine booking error. I was told over the phone that this would be fine, so I rebooked the correct date in good faith.The hotel then told me to contact Booking.com because they had taken the payment. Booking.com contacted the hotel to confirm the fee waiver, but then came back and told me the hotel had refused to waive the charge. This completely contradicted what I had been told directly by the hotel. After that, the hotel stopped answering my calls and ignored my attempts to resolve the issue.It's not the money that bothers me most—it's the principle. I relied on what I was told, rebooked in good faith, and then the hotel went back on their word. I found the whole experience dishonest and unprofessional.As a result, I cancelled my July booking and chose to stay elsewhere. There are plenty of hotels that value honesty and customer service, and unfortunately this wasn't one of them. Be aware if you book here, as my experience suggests that verbal promises may not be honoured. Pablo Serrano, Guest Services / Front Office at Petit Palace La Hermosa, responded to this review Dear Z1648ZLdanc,Thank you for taking the time to share your feedback, as it allows us to explain in a transparent manner how our management channels operate. We sincerely regret the frustration caused by this misunderstanding with the digital platform through which you planned your trip, especially since your original intention was to enjoy a pleasant stay with us.We would like to clarify that once a reservation is confirmed, the room is locked exclusively for that specific date, which prevents other travelers from booking it. When an arrival is not recorded, the system automatically triggers the cancellation policies established by the external portal, a standard procedure in the hospitality industry to guarantee the correct availability of our rooms. We fully understand the inconvenience caused by errors within booking applications that are completely beyond our control, which is why we always refer guests to the original platform for proper resolution. We have taken note of your experience to continue optimizing our internal communication and we hope to have the opportunity to offer you the flawless service that defines us in the future.Kind regards,Pablo SerranoExperience ManagerSoho Boutique Colón

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