Villa Padierna Thermas De Carratraca

Recent Reviews: 78

• User:bcnsw

  Trip type: Family

  this place is not only a dump but the shower is an extension of the toilet. in the Seaview apartment

  01 Oct 2025

  the whole place is a dump but we booked a sea view. studio and the shower is a toilet with an extension hose.where is the bathrooms with bath and shower as advertised?no rooms available to change to and we prepaid Maria tells me the father does not want to fork out money to fix stuff

• User:Graeme S

  Trip type: Family

  Nice location, Great Pool BUT shame about the Room

  31 Aug 2025

  Our first trip to Crete and due a late flight decided to book this apartment as it is less than 30 mins drive from the airpor, right next to the beach and has a pool. The place was easy to find and the owner was nice enough to stay outside the normal opening times for the reception. Sadly the apartment we were assigned was not upto the standard pictured in any of the photos shown on the booking site. It was ground floor of the annex building rather than the main building which I assume has been decorated more recently than where we were situated. The room had a very worn out feel with wooden cabinets and shelving in the main room and kitchen area. There was no microwave provided just a hotplate. The bathroom had a sink area and then a subroom where the toilet was located and in the subroom was also the shower faucet on the wall which was very poorly located and due to no curtain or door to this subroom meant it was hard to wash and stop water from soaking the floor in the sink area. Yes I've been to Greece before and know they have different styles of bathrooms to the UK but this was just unusable in the way they had just stuck both the toilet and shower in the same tiny space. The room had air conditioning which had a daily charge for using which I understood is a way for the owners to recoop costs but this apartment had no widows that were able to be opened so the only way you could have any airflow would be to have the front and back doors open which is not idea for security when your sleeping and based on the ground floor less than 10 seconds from the beach. The place has a great size pool and always has empty sun loungers so no worries about finding one any time of the day. The beach as mentioned was 10 seconds walk from the back door and even though it was stoney was nice to be able to get to in such a short distance for going in the sea. With a little bit of effort to bring this apartment up to scratch this would be a great place to stay in.

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• User:Pablo O

  Trip type: Family

  Bad customer service

  08 Jul 2025

  Owner is very rude and behaved badly. There was problem in the room and she blamed customer. There was no chance to discuss with her because se just shout and shout.Nice pool and and area but very bad customer service. Also many things to fixed in rooms. 2 stars hotel. Customer service not even 1 star.

• User:Venopa

  Trip type: Family

  Really bad experience

  22 Jun 2025

  We had one big problem at our trip. Problem was owner. Owner is very rude and behaved very badly. If there is something broken in hotel room she will blame the customer. Additionally you have to pay extra about everything. For example air conditioning is 12€ per night and if you want order taxi. Hotel will take extra cost. But this things you can manage.Big problem is that owner can really ruin your holiday like happened my family. She watches, oversees and follows all the time what you do. In our case we had broken coffee machine which didn't work properly from the start. We didn't think this is a big problem because there were many other little issues like not warm water all the time or broken power points. One day this coffee machine overheated and coffeepot got broken. We got to reception and what did owner? Se shout and shout and got insane mad and angry. We thought that we will be kicked out of this hotel. We couldn't discuss with her because she just shouted and raged all the time. We had with us little kids so it was little scary. Machine was already broken. Owner claimed that machine was just 2 weeks old but we thing she cheats. It looked like atleast 20 years old. There were also much other scraps in the rooms. After this it was really bad feelings to stay this hotel. Greece and Crete are wonderfull places. We had really good experiences there. But not in Matzi. Don't go there. But if you do be carefully with this owner. Se will blame you if their scraps got broken. All over the world things can settle and discuss but not with this owner. MARIA TSAKAKI, Γενικός Διευθυντής at Matzi Apartments, responded to this review Dear Venopa,Thank you very much for taking the time to share your experience with us. We are sorry that your stay was not as per your expectations. Here at Matzi Hotel, we always advertise openly and honestly all aspects of the hotel and the services we provide. Transparency is of utmost importance and we always aim to exceed the expectations of our guests. Unfortunately, in certain cases, guests might not read through our descriptions or services. Also, we ensure that all room types are described accurately and the views of the rooms are always accurately provided. In this case, your stay started with an unrealistic complaint regarding the view of the room, which was swiftly proven to the travel agency by providing the actual photos of the room and the view. Following this, the complaint was rejected by the travel agency. Unfortunately the very next day we were faced with an issue of a broken coffee machine. Even if the latter was broken from the beginning, it would certainly not explain the aggressive approach that we were faced with. After every departure the room is checked and if such an issue arises it is dealt with swiftly. To make the issue more weird, you only reported this after several days of your stay and only after your attempt for compensation based on wrongful accusations failed. A quick overview of the long list of 5 star reviews speaks strongly of our values and approach in hospitality. We are in the hotel business ot create memorable experiences and long lasting friends. We would be very happy to welcome you again to our hotel and ensure that you have the holiday of a lifetime.

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• User:johncX2395CF

  Trip type: Family

  Lovely Family Hotel

  05 Aug 2024

  We had a great week at this hotel, we arrived very late due to a problem with flights but contacted Maria and she stayed up through the night so we could check in.Our 2 bedroom apartment had plenty of room and balconies on 3 sides.Turtles nesting on the beach right infront of the hotel 😍We used a few of the restaurants in walking distance and found them all to be very good and reasonably priced.Always sunbeds available around the lovely pool with a selection of cold drinks and ice-creams available.It was exactly what we were looking for and would definitely recommend it as a base to explore NW Crete if you don’t fancy the busy touristy resorts.

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