Cales De Ponent

Recent Reviews: 508

• User:vickyw344

  Trip type: Friends getaway

  DO NOT STAY HERE !

  10 Apr 2026

  My son and nephew stayed here with family and friends . Good location and modern rooms apart from no air con. But that’s where the positive ends. They were broken into while they were asleep. Passports, drivers license, bank cards and money were all taken plus my nephews clothes in his own case and trainers. Leaving him with nothing and no way of flying home !His I phone was stolen too.It was very frightening for them and thank god they didn’t wake up to confront them or it could have been a very different story. And the fact they were with other family members that could help them and accommodate them in their rooms as they were too frightened to stay in that room. The hotel was useless and offered no compensation or resolve. I must stress that this did not happen in the main apartment block but in one of the smaller blocks that had easier access to it and backed on to not a very nice area. The whole trip turned into a nightmare for everyone involved and we’re still no further forward with viewing cctv to even see who and when entry was gained. Their valuables were in the safe which wasn’t fit for purpose and held in by 2 small screws! After reading reviews on other sites this isn’t the first time it’s happened. noa lirez, Director General at Apartamentos Playazul, responded to this review Dear Vicky,Thank you for taking the time to share your feedback.First of all, we would like to say that we are truly sorry for the distress caused by this situation. As you mentioned, the incident occurred while the guests were inside the apartment, which understandably makes it particularly concerning, and for that reason it has been treated with the highest level of priority from the very first moment.We would like to reassure all our guests that safety is a fundamental priority for us. As soon as this matter was reported, our team acted immediately and we have maintained direct and continuous communication with the local police and security authorities, who are currently leading the official investigation.We would also like to clarify that we have been in constant and direct contact with the affected guests and their family since the beginning, providing assistance and support throughout the process. For reasons of privacy and to ensure accuracy, ongoing communication regarding this matter is being handled through direct channels rather than public platforms.Regarding CCTV and other information, all relevant documentation has been formally handed over to the police, who are the competent authority managing the investigation and any related access to information.We understand the concern generated by your comments, however, we kindly ask that conclusions are not drawn while the investigation is still ongoing.Please be assured that we are also reviewing and reinforcing our internal security measures as a precaution, as guest wellbeing remains at the core of everything we do.Kind regards,Noa Lírez ForneiroHotel ManagerApartamentos Playazul

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• User:Wanderer145399

  Trip type: Friends getaway

  Good location, good rooms BUT did not feel safe !!

  08 Apr 2026

  We stopped here last weekend and experienced a very nasty incident of theft. This is unfortunate because the rooms are ok and location is great.But to have your room broken into when you are sleeping and the safe to be removed (they are not properly secured) plus a number of high value items taken so frightening !! noa lirez, Director General at Apartamentos Playazul, responded to this review Dear Wanderer145399,Thank you for taking the time to share your feedback.We are very sorry to read that your stay was affected by such a distressing experience. We fully understand how unsettling this situation must have been, particularly given that it occurred while guests were inside the apartment.Please be assured that guest safety is a fundamental priority for us. As soon as this matter was reported, it was immediately escalated and we have been working in full cooperation with the local police, who are currently leading the official investigation. All relevant information has been provided to the competent authorities.We also want to reassure all guests that we are taking this matter extremely seriously and are currently reviewing and reinforcing our security measures as a precaution.At this stage, the situation remains under official investigation and it would not be appropriate to draw conclusions while the authorities are still assessing all the evidence.We remain fully available and committed to supporting the affected guests through direct communication channels.Kind regards,Noa Lírez ForneiroHotel ManagerApartamentos Playazul

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• User:X4151XAdonnag

  Trip type: Couples

  Modern apartments, close to busy nightlife

  04 Apr 2026

  Easy check in, friendly helpful staff, quite a spacious apartment with balcony and a well equipped kitchen area. Lots of cupboard space but only one mirror in the whole apartment, located in the bathroom - would have been nice to have a second, maybe full length mirror. Double bed was a pull-out sofa bed but was actually more comfortable than we expected. Apartment was modern and clean with maid service every 2 days. Location is very close to the main nightclubs so you can definitely hear music until early hours - this didn't bother us but if you are a light sleeper, maybe consider accomodation a little further away. Nice pool and sunbed area with a bar. WiFi was good. noa lirez, Director General at Apartamentos Playazul, responded to this review Dear X4151XAdonnag,Thank you very much for your detailed review.We are delighted to hear that you enjoyed the modern apartments, spacious layout, and the helpfulness of our staff. We appreciate your observation regarding the mirrors; this is a great suggestion that we will consider for future improvements.We’re also glad that the sofa bed met your expectations and that you enjoyed our pool, sunbed area, and the convenience of our location. We understand that the nightlife can be lively, and we always recommend guests who are light sleepers to let us know in advance so we can advise on the most suitable apartment.We hope to welcome you back soon for another enjoyable stay.Kind regards,Noa Lírez ForneiroHotel ManagerApartamentos Playazul

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• User:bobby o

  Trip type: Couples

  Playazol

  25 Mar 2026

  The best WiFi iv ever had in a hotel, very nice apartment with cooker, washing machine, smart TV, the only bad thing is the bed is a sofa bed and a little lumpy, it's close to the strip but not to close that it's loud, it's good and I would definitely go here again noa lirez, Director General at Apartamentos Playazul, responded to this review Dear 659bobbyo,Thank you very much for sharing your positive experience with us.We are delighted to know that you enjoyed the apartment, especially the WiFi, the facilities, and the convenient location—close to the nightlife but still comfortable for a pleasant stay.We also appreciate your comment regarding the sofa bed, and we will take it into consideration as part of our ongoing improvement process to enhance our guests’ comfort.We would like to inform you that our studios with private terrace are equipped with a 1.35 m bed, unlike the Deluxe Studios which feature a sofa bed. For your next stay, we recommend contacting us in advance so we can better advise you on the most suitable apartment type according to your needs.It would be a pleasure to welcome you back again in the future.Kind regards,Noa Lírez ForneiroHotel ManagerApartamentos Playazul

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• User:Raychawl

  Trip type: Couples

  Not for anyone who struggles walking

  16 Mar 2026

  If on a hen/stag or party break then excellent base and great location for nightlife. Studio deluxe is a sofa bed you pull down. The rooms are spacious. What i didnt like was from outside to reception was 25steps from reception to Zblock then another 55 which if struggle is not somewhere id suggest. Staff all but 1 was absolutley helpful. On arrival you have €100 blocked on your card but unblocked once you leave and rooms been checked. Didnt venture to the pool so no comment. Nacho on reception you was brilliant noa lirez, Director General at Apartamentos Playazul, responded to this review Dear Raychawl,Thank you very much for sharing your feedback.We are pleased to hear that you enjoyed our location, the spaciousness of the apartments, and the helpfulness of our staff, especially Nacho—he will be delighted with your kind words.As you note, our apartments are a great base for guests looking to enjoy nightlife, celebrations, or a lively stay. We would like to highlight that we also welcome all types of guests—families, seniors, and younger travellers—and always aim to provide options suitable for different needs. In this regard, some apartments and hotel access points are available without stairs, and we are happy to assist with luggage whenever required.We are also undertaking internal improvements to enhance the soundproofing of our apartments, further increasing comfort for all our guests.Regarding the deposit procedure, we appreciate you noting how quickly it is released after check-out, as we strive to make the process as smooth as possible.Thank you again for your comments, and we would be delighted to welcome you back in the future.Kind regards,Noa Lírez ForneiroHotel ManagerApartamentos Playazul

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