Had an overnight stay at the hotel Thermas with a day at the spa and circuit .The room was small but perfectly adequate in fact the bed was super comfy and had a fantastic nights sleep (room 24) .The room has toiletries and a powerful hair dryer provided . A lovely hot shower and heating /aircon. The breakfast was very nice continental style , we went into Archena for our evening meal at the restaurant International which was very good and the service perfect .The only niggle which is our fault was the language barrier as we are only just learning Spanish and for the most part no one at the hotel or in Archena speaks English but we somehow muddled along in the end 😂.It’s only €24 to do the 2 hour circuit at the spa and i would definately recommend doing this . We had a lovely walk by the river before our return . All in all i would definately return to this beautiful and peaceful resort and are planning to do so very soon .Thankyou .
User:MrsHGM
Trip type: Friends getaway
Lovely Spa, shame about Customer Service
17 Sept 2023
For several months we had planned a three night mini break to this Hotel in Spain and had travelled all the way from the UK for what we had hoped Would be a special experience. An opportunity for us to have a restful break with one another.All details had been planned out as best as possible remotely.On arrival at the airport, there was only one taxi waiting for us arranged by the hotel instead of a minibus.This led to half an hour of stress whilst tired and with language challenges trying to organise everything upon landing and the group arriving delayed and separately from one another. The hotel just charged us for one taxi as a result of their error and inconvenience since after-all, we had booked just one vehicle.The hotel itself is remote and as peaceful as you would hope for a relaxing break. There are a collection of historical buildings, many that have kept the architecture and style as they would have had many years ago and this gave to the character of the establishment.The arrival was basic and efficient from reception.There is only one restaurant on site. It has no ambience, so we only dined here for one evening. The menu was limited and it didn’t open until late. There is no hotel bar.The rooms are small and basic with mahogany wood style decoration so quite dark. The bathroom is dated and in need of decoration. The facilities are limited, so I would say basic with no frills at all. The air conditioning is quite noisy and not very efficient.We loved the spa itself a 7 min walk from the hotel through the complex. Everyone walks around in dressing gowns and slippers in the day. We were told on arrival by reception that these would not be changed during our stay.Lovely extensive outdoor pool area with various zones with jets and bubbles – quieter in the mornings and can get busy in the afternoons with families. Top Tip – take your own swim cap or you will need to pay €6 for a cap as caps are compulsory.The indoor circuit was a fun experience, not too busy as the numbers are staggered and this made for a relaxing calmer time. We really enjoyed this.I had a couple of treatments, a facial which was lovely and a full body massage. Top Tip, I wasn’t expecting for my towel to be removed from covering my breasts during the massage whilst laying in my back, you may wish to explain this in advance or wear a top if you don’t want the surprise!We dined and had drinks in a couple of other locations around the complex. The prices were reasonable, and the food was ok, not special. A shame that the all day snack bar by the main pools only did really unhealthy options like pizza. Fresh salads, fruit platters or light wraps might be a nice snack option for a place of wellness. In addition, water fountains should be available all around the complex.I most likely would have rated this stay overall as a three. However, I had a personal item of clothing taken from our room on my last full day and my room mate also had an accessory taken (as did a friend in a different room).Upon reporting this at reception (when we noticed upon packing that they were missing), we had a visit from a manager and member of housekeeping and we were asked to have our bags searched, (which we were surprised about, but complied with willingly). Said items were not recovered from the search. We never received an apology or recognition that this was a shocking experience. The fact of the matter was that it was less about financial loss, but more about customer experience and the invasion of privacy in an environment where you trust your items are safe.I have never ever reported an item stolen and was made to feel uncomfortable for doing so. I had my belongings searched and not had any type of apology for the experience. I sadly left the resort feeling highly disappointed about the way that I had been treated and the way that I had been made to feel. This delayed review is as a result of awaiting an acknowledgement of what had happened and an apology in order that I could update and conclude this review differently. Sadly this didn’t transpire.Top tip, ensure all items of value are locked in the safe (which I did), but also suggest that any clothing or accessory items of value should be kept in your luggage and the case locked.
BALNEARIO DE ARCHENA, Director General at Balneario de Archena, responded to this review
With your publication on Tripadvisor you only show that the only thing you want is an economical compensation for something that has not occurred in our establishment.We have responded respectfully and politely to each and every one of your emails explaining how to proceed to exercise your right to complain. In one of your emails you accuse us that our director of operations has not deigned to respond to you (this has a very simple explanation, you copied the LinkedIn address wrong that is why it was not delivered to its recipient) At all times we have followed the protocol implemented in our company and we have not detected anything abnormal that could make us think of theft, but given your insistence on compensation we are convinced that the theft did not exist, you have not even reported it to the police. I attach part of his latest threat to obtain compensation:“This will be my final request to you, to ask for compensation for our stolen items. If we do not receive compensation all 8 members of the party will place truthful and honest feedback via TripAdvisor about our experience and the appalling treatment we have received from the hotel since our items were stolen. We had hoped you and the hotel would have managed the situation in a respectful manner, and offered us compensation so that we could resolve the matter." With this blackmail email we reserve the right to report damages against the honor of our company.Customer Service
User:Stephanie A
Trip type: Friends getaway
Would not recommend the hotel after items 'disappeared' from our rooms and unprofessional/unhelpful response from hotel
17 Sept 2023
I stayed at Termus Hotel at Balneario de Archena for 3 nights in June 2023 with 7 friends. The hotel and food was average, but we were there for the spa which was lovely and the sunshine. Of the four rooms we occupied, guests in two of the rooms experienced items going missing from our rooms. We reported this before our departure, as we wanted to pack and check all areas to make sure they were missing before reporting it.Before we left, two hotel staff members came to my room and asked if they can search the room for my missing item. The search suggested a degree of mistrust, as though we were lying, but I agreed to the search. They couldn't find it, even after also searching my personal case and bags. They didn't find the item, and I was told they would look into this and we could remain in contact to resolve the matter. However, what followed was over two months of unhelpful and unprofessional emails from the hotel, sometimes having to chase for a reply. All we wanted was for the hotel to acknowledge this had happened in their establishment, to tell us how they had look into/dealt with this (more than simply checking how many times our key card had been used!) and to offer compensation so we could replace our items.We had initially agreed not to post negative reviews on TripAdvisor because we expected the hotel to resolve the matter. However, after weeks of frustrating emails and nothing being resolved, we agreed to place reviews on TripAdvisor to warn future guests. When notifying the hotel of this we were then accused of 'blackmail'. My item (a ring) cost £60, and I don't think I'd go through all this trouble to make £60!! It was more about the principle of it rather than any compensation, and what is right and wrong. Items should never go missing from your hotel room, and if they do the hotel should deal with this with the highest professional standards, but sadly that has not been our experience of this hotel and I therefore do not recommend staying here.
BALNEARIO DE ARCHENA, Director General at Balneario de Archena, responded to this review
With your publication on Tripadvisor you only show that the only thing you want is an economical compensation for something that has not occurred in our establishment.We have responded respectfully and politely to each and every one of your emails explaining how to proceed to exercise your right to complain. In one of your emails you accuse us that our director of operations has not deigned to respond to you (this has a very simple explanation, you copied the LinkedIn address wrong that is why it was not delivered to its recipient) At all times we have followed the protocol implemented in our company and we have not detected anything abnormal that could make us think of theft, but given your insistence on compensation we are convinced that the theft did not exist, you have not even reported it to the police. I attach part of his latest threat to obtain compensation:“This will be my final request to you, to ask for compensation for our stolen items. If we do not receive compensation all 8 members of the party will place truthful and honest feedback via TripAdvisor about our experience and the appalling treatment we have received from the hotel since our items were stolen. We had hoped you and the hotel would have managed the situation in a respectful manner, and offered us compensation so that we could resolve the matter." With this blackmail email we reserve the right to report damages against the honor of our company.
User:angembell
Trip type: Friends getaway
A fabulous spa facility, spoiled by disappearance of personal items from rooms and unprofessional response of hotel.
13 Sept 2023
Myself and a group of friends stayed at the Termas Hotel at Balneario de Archena in June this year 2023. While we had a thoroughly enjoyable few days at the spa, which is beautifully situated and a great facility, we were shocked to discover the disappearance of a number of items from two of our four rooms. We reported this to the hotel as soon as we realised the items had gone missing (which was shortly before our departure) and were initially encouraged by the action the hotel took at the time. We had expected the hotel to report back to us following their investigation. Sadly, and despite multiple emails asking the hotel to confirm the action that they would take, there was no acknowledgement from the hotel that the items had been taken, and no offer of compensation at all for the items - it seemed as if the view of the hotel was that if they did nothing, we would eventually stop emailing, and go away. Even writing to the Director of Operations asking for assistance in the matter had absolutely no effect at all. This could easily and quickly have been resolved by the hotel simply agreeing to replace the missing items. We did advise the hotel in our final email that we had resisted from posting any feedback of our trip on trip adviser, but as the hotel clearly have no intention of providing any compensation for the items missing, we feel we have no choice but to warn future guests that personal items may not be safe when left in your room. Posting this on Trip Adviser is not ‘blackmail’ as the hotel suggested in their reply to our last email, but simply the only course of action left to us - and a warning to future guests.
BALNEARIO DE ARCHENA, General Manager at Balneario de Archena, responded to this review
With your publication on Tripadvisor you only show that the only thing you want is an economical compensation for something that has not occurred in our establishment.We have responded respectfully and politely to each and every one of your emails explaining how to proceed to exercise your right to complain. In one of your emails you accuse us that our director of operations has not deigned to respond to you (this has a very simple explanation, you copied the LinkedIn address wrong that is why it was not delivered to its recipient) At all times we have followed the protocol implemented in our company and we have not detected anything abnormal that could make us think of theft, but given your insistence on compensation we are convinced that the theft did not exist, you have not even reported it to the police. I attach part of his latest threat to obtain compensation:“This will be my final request to you, to ask for compensation for our stolen items. If we do not receive compensation all 8 members of the party will place truthful and honest feedback via TripAdvisor about our experience and the appalling treatment we have received from the hotel since our items were stolen. We had hoped you and the hotel would have managed the situation in a respectful manner, and offered us compensation so that we could resolve the matter." With this blackmail email we reserve the right to report damages against the honor of our company.Customer Department
User:Guide68691310855
Trip type: Couples
Best Spa!!!
25 Jul 2023
Our 3rd stay here when visiting Spain. We went up for 3 nights half board. So relaxing we arranged a late check out to 6pm before we headed back to our apartment. We love this place ❤️ . Spa is excellent, food excellent, chilled evening music and rooms are spot on. Ample parking.
Archena, Murcia
About Balneario De Archena Hotel Termas
User Rating & Reviews
06 Dec 2025
17 Sept 2023
0204 505 9777