Hotel Murcia Rincon de Pepe, Affiliated by Melia

Recent Reviews: 972

• User:ClareE173

  Trip type: Couples

  Not as I expected old fashioned hotel

  17 Jul 2026

  The hotel needs thousands spending on it it’s so run down except for the reception area which must have had money spent on it.Only one lift working the other was covered up with brown paper which someone had kicked so had a hole in the paper. Our room 519 was very old fashioned but clean. The bathroom was huge but had ants at the bottom of the shower screen there was all ant debris. The shower head was filthy and the shower tray all stained.The staff on reception were really efficient and very friendly. I would not stay here again. To be honest I found Murcia very smelly and dirty. CALIDAD RINCON DE PEPE, Marketing at Hotel Murcia Rincon De Pepe Affiliated By Melia, responded to this review Dear Clare,Thank you for taking the time to share your feedback following your stay with us. While we are pleased to read your kind comments about the friendliness and efficiency of our reception team, we are sorry that your overall experience did not meet your expectations.We sincerely regret the issues you encountered in your room, particularly regarding the bathroom. Cleanliness is one of our top priorities, and your comments have been shared with our housekeeping and maintenance teams so they can investigate and address these concerns immediately.We would also like to confirm that we are currently carrying out a comprehensive renovation project at the hotel. Many of our guest rooms have already been fully refurbished with a modern design and upgraded amenities, and we are pleased to say that very soon all of our rooms will be renovated. In addition, we are also renovating our lifts to improve both comfort and reliability for our guests. We apologise for any inconvenience caused while these improvements are underway and truly appreciate your understanding.Thank you once again for your valuable feedback. We are sorry that we did not leave you with a better impression, but we hope you might consider giving us another opportunity in the future, so you can experience the improvements and enjoy a much more satisfying stay.Kind regards,Guest Experience Team

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• User:Thomas B

  Trip type: Couples

  Initially looks like a nice Hotel. But

  01 Jan 2026

  Hotel Room initially ok, but shower is a safety hazard it’s either cold or very hot water, no constant temperature at all. Both shower types not fit for purpose. This is a major problem that should be easily solved ?No working AC in the room, too warm even in winter. No safe in room, but advertised that there is ?No tea or coffee facility in room,Hotel restaurant is shocking. Please see restaurant reviews.Staff pleasant. Maria , Other at Hotel Murcia Rincon De Pepe Affiliated By Melia, responded to this review Dear Mr. Thomas,Thank you for taking the time to share your experience following your stay at Hotel Rincón de Pepe Affiliated by Meliá. We appreciate your kind words regarding our staff, and we regret that several aspects of your stay did not meet your expectations.We take very seriously your comments concerning the shower temperature, air conditioning, in-room facilities and overall comfort. Please allow us to inform you that we are currently immersed in a progressive renovation process of our rooms and common areas, and your feedback will be carefully taken into account as part of these improvements, with the aim of offering a safer and more comfortable experience to our guests.Regarding our restaurant, we would like to highlight that it is a well-known reference in the region, recognised for its traditional cuisine and quality products, with 100 years of history. Nevertheless, we respect all opinions and will also take your comments into consideration as part of our continuous improvement process.We appreciate your feedback and hope that, in the future, you may give us another opportunity to provide you with a much more satisfactory experience.Kind regards,María Fdez. de ValderramaGuest Experience

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• User:Kevin P

  Trip type: Couples

  Noisy Neighbours!!!

  07 Dec 2025

  The hotel appearance and room layout especially are first rate.Unfortunately however the whole experience of our stay was frustrating and disappointing.We arrived at 1.30 pm prior to the stated check in time of 3pm and accepted our room wouldn’t be ready, the receptionist said she would ring when ready which didn’t happen, but as we where going for lunch it was no inconvenience.We returned at 5pm to find our room was still not ready and told it would be in 5 mins, over the next 20mins other clients arrived and checked in, eventually we got our room, never any apology though.The room itself was clean, modern and well laid out, unfortunately the noise from across the road at a disco/restaurant was very loud, our room on the 2nd floor felt like we where in the bar itself.This was annoying but never did we expect it to go on until early morning, people eventually leaving at 4am, then along came the refuse truck collecting all the boxes piled high in the street.The ultimate aim for any stay is a peaceful night, plenty of sleep, me and my wife got little more than a few hours.Clearly someone else had checked in rejected the room so it had to be re cleaned, we should have done the same.Don’t stay in this hotel if your room is at the rear, it’s the worst noise ever encountered in stays all across the world, if you do bring ear plugs! CALIDAD RINCON DE PEPE, Marketing at Hotel Murcia Rincon De Pepe Affiliated By Melia, responded to this review Dear S9017DGkevinp,Thank you for taking the time to share your experience at our hotel.We apologise for the wait regarding the room and the noise incidents. We have taken note of all your comments so that we can continue to improve.Kind regards

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• User:BluebellGalway

  Trip type: Couples

  Great hotel in a central location

  11 Nov 2025

  This is a very nice hotel right in the centre of Murcia. Nice lobby, the room is very modern and well equipped including Nespresso coffee machine. Beds comfortable, everywhere is clean. Breakfast is varied and of good quality. Got good value (note it was in November). Even though hotel is in the city centre, it's very quiet. CALIDAD RINCON DE PEPE, Marketing at Hotel Murcia Rincon De Pepe Affiliated By Melia, responded to this review Dear BluebellGalway,Thank you very much for taking the time to share your stay with us.We are delighted to hear that you enjoyed your stay.Thank you for appreciating our attention to detail.We hope to see you again very soon.Warm regards from the entire

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• User:Batty38

  Trip type: Couples

  Nice hotel close to the center

  12 Jul 2025

  Hotel was well situated right next to a Mercado gastronómico with lots of different types of food to eat. It is also right across the cathedral and city centre. The reception desk was pleasant and helpful. Room/hotel was clean. A/C worked well and was cooling (July). The only downfall, as with most city hotels in Europe, was the parking. The parking for the hotel was a few blocks away, we had to park in front of the hotel, bring the luggage down, and then continue to the parking. Also, there were homeless people around. Although I feel safe, it was concerning to see homeless people sleeping on the floor right across from the hotel. CALIDAD RINCON DE PEPE, Marketing at Hotel Murcia Rincon De Pepe Affiliated By Melia, responded to this review Dear Batty38,Thank you for your time and review.We are glad to read that you enjoy our hotel and the location. About parking we couldn't build it on the underground because of the remains of the arabic wall.We hope to see you soon. Kind regards.

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