IF I COULD I WOULD GIVE IT A ZERO!!!! There was a MOOSE in my room, a family of MICE, and A HOMELESS MAN with traces of excretion all around him! The staff was EXTREMELY rude and told me to go BACK TO MY COUNTRY? Excuse me!? Who would say that to a HARD CORE AMERICAN!? SQUAH SQUAh at least WE have freedom! wWe use FREEDOM UNITS! This stay was absolutely absurd and I advise you to NEVER and I mean NEVER stay at this hotel!!
User:Julia B
Trip type: Couples
A really well situated hotel for exploring Pamplona
05 Aug 2025
A really well situated hotel for exploring Pamplona. Our room was overlooking the lovely garden terrace. Plenty of safe parking. Breakfast was excellent, a lovely variety of food. We highly recommend this hotel.
User:stienro
Trip type: Couples
Highly Recommended!
08 Jun 2025
We stayed one night at this hotel to visit Pamplona. The check-in was efficient, friendly, and very positive (we got an upgrade to a suite)! The parking is located underneath the hotel, is spacious, and free of charge. The room was very spacious and equipped with every comfort (a very good bed, modern decor, a very good shower, a large terrace, a coffee machine, a frige and absolutely no disturbance from surrounding noise / neighbours) while also offering a beautiful view. For us, the location was ideal. After a +/- 15-minute walk, you reach the old town.The hotel has a nice breakfast area and a very pleasant terrace. Breakfast was very good with plenty of choice. The hotel's interior design is stylish and a welcome refresh in the often somewhat dull 'hotel landscape'.Without a doubt, we would stay here again on our next visit to Pamplona!
User:Thomas H
Trip type: Solo travel
It is not closed. I loved it!
25 Oct 2024
Very spacious rooms, fully equipped with high quality furniture. Great bathroom with separate toilet. Great view. Easy parking under the hotel.Yes, construction is done at various parts but this hotel is so large that you can’t hear a thing.Friendly staff with sufficient English speakers at the reception, while in other locations proficiency is moderate.Don’t forget, besides the pleasures of the hotel you get the amazing city of Pamplona for free. Best part for me: the architecture from very old via Art Nouveau to very modern.Fully recommended as you will understand.
User:971trevora
Trip type: Couples
Bring Back the Alma!
09 Jul 2024
We have stayed at this hotel every year for the last 8 years when it was the Alma and the standards and service have always been excellent. Sadly, this is no longer the case having been taken over by Eurostars. The reception staff were as delightful as ever checking us in. The first shock came when we were told that the spa is no longer free but subject to a charge of 15 Euros per person for 1 hour. The spa was never busy so I can only conclude that this is a money making exercise by the new owners. If they did want to limit numbers they could simply employ a booking system without the need to charge. The better news on check-in was that we had been upgraded to a room with a terrace rather than just a balcony. The first task on arriving in the room was to make a coffee (no drink offered at reception as there always used to be). There was no milk in the room (and no complimentary water, only some in the fridge costing 4 Euros), so I rang reception to ask if they could bring some to our room. This quickly arrived but the receptionist was rather embarrassed to tell us that on this occasion there would be no charge for the milk but if we requested any more, there would be a charge. We could go to the bar ourselves and collect some if we wished. Not the sort of service we had when it was the Alma. The terrace had no furniture at all so I asked where this was. Apparently none of the rooms had any outside furniture. The previous owners had taken these items away and in the subsequent 3 months, the new owners had, apparently, been unable to source any outside furniture. The terrace was useless, therefore, unless you wanted to sit on the ground. We did pay to use the spa but had no bath robes in our room. Only when we arrived in the spa did we see someone else with a bathrobe. On checking with reception, it appeared that we should have had some in our wardrobe. The receptionist quickly found us 2 robes. If the hotel is now charging to use the spa, I would expect it to be in excellent condition. Sadly, 2 of the three shoulder jets were not working and, once again, there was no water available as there always used to be.We ordered food at the restaurant for our evening meal and I then asked to see the wine list only to be told that they didn't have a wine list but the waiter could recommend some to us. Just in time, we stopped him opening a bottle costing 45 Euros. A restaurant of this standard with no wine list seems extremely odd. In the morning, we went for breakfast and were asked our room number and told it was a buffet breakfast. We had several items from the buffet but I could not find any yoghurt. I was told they had none until some more was delivered. It seems very strange that a hotel of this standard should fail to keep supplies of such a basic breakfast commodity. No one approached us during our time in the restaurant to offer any other food for breakfast. On finishing I went to reception to ask if they had stopped offering hot food for breakfast. I was told that we should have been offered a choice of eggs and the member of staff immediately went down to the restaurant, I presume to have words with the breakfast staff. The following morning, we were offered a choice of hot food - but sadly the yoghurt still hadn't been delivered.I have written reviews in the past praising this hotel but, obviously, I cannot do that on this occasion. Because of the failure to offer us a hot breakfast I asked for a refund on this aspect of the booking but this was refused. Instead, I have been offered a discount if I should return. I feel extremely sorry for the hotel staff who remain polite and efficient at all times, but are having to deal with many problems caused by what appears to be the cost cutting measures of the new owners. Unless this policy is reversed, it is difficult to see the hotel returning to the standards it once had.
Pamplona, Navarra
About Eurostars Pamplona
User Rating & Reviews
07 Jan 2026
05 Aug 2025
09 Jul 2024
0204 505 9777