We have recently returned from our stay at the MIM Hotel and all we can say is WOW!! The hotel is absolutely beautiful with an amazing team that are on hand to make your stay welcoming from the moment you arrive all topped off with a complimentary glass of Cava after a long journey. A particular highlight was the porter service taking our skis directly to the locker room so that you can basically ski in & out with the bubble lift taking you straight to the mountain, it’s these offerings that really did elevate our overall experience during our stay. The food was excellent and did not disappoint, breakfast was especially impressive, with a wide variety of options including pastries, fruits and cheeses, alongside a hot section where dishes were freshly cooked to order. Dinner option was also amazing again with lots to choose from, let’s put it this way you won’t go hungry! Our only minor disappointment and it was minor, related to the swimming pool and spa facilities. We had booked this holiday a year in advance and had expected full access to this area as originally advertised. Unfortunately, due to a change of ownership, these facilities were no longer included, and were only provided with just one complimentary one-hour session per person. If you are planning to use the spa facilities, it’s worth noting that there is now an additional charge. If you’re considering booking this hotel then you will not be disappointed.
Hotel Manager, Owner at MiM Baqueira member of Melia Collection, responded to this review
Dear Guest,Thank you for sharing this review of your time at our hotel.We are delighted to know that our team's warm welcome and the convenience of our ski-in/ski-out access enhanced your alpine retreat.Your appreciation for our breakfast selection and culinary offerings brings us joy, as we strive to provide authentic Pyrenean flavors through varied dining experiences.Regarding the spa access, we regret any disconnect with initial expectations. We remain committed to transparency in our services and value your understanding as we refine our facilities.It was our pleasure to offer you a seamless connection to Baqueira-Beret's slopes, complemented by our dedication to crafting exceptional mountain stays.Thank you again; we look forward to welcoming you back in the future.Kind regards,Margalida Campins, Guest Experience Manager
User:Jamesmallon1
Trip type: Couples
Absolutely Terrible
13 Feb 2026
Writing this review at 4am where for the 4th night in a row the alarm is incredibly loud in the hallway from someone smoking in their room on a different floor. The service has been extremely slow with wait times of 20-30 minutes to get breakfast. They are understaffed completely. There is a guy who’s job it is to wait in the hotel lobby and upsell you to buy into the hotel brand package and pushing that down your throats that many guests are saying has no real benefits. It has been less than a 2 star experience and the staff are extremely unhelpful. This was a complete waste of money and the service has decreased by so much since last year. get an Airbnb instead for half the price.
Hotel Manager, Owner at MiM Baqueira member of Melia Collection, responded to this review
Dear Sir,We are deeply sorry that your experience was not satisfactory and thank you for sharing your feedback. We are especially sorry for the inconvenience caused by the repeated alarm activations during the night. We fully understand the impact this has on sleep and are reviewing our procedures and controls to prevent similar situations from recurring. We also regret the wait times at breakfast and your perception of the staffing levels. We are evaluating our service organization to ensure faster service that meets our standards.Regarding the information provided about our loyalty programs, we have taken note of your comment to ensure that communication is always clear, respectful, and non-intrusive. We sincerely regret that we did not meet your expectations on this occasion and will analyze your observations with the relevant teams, as we are committed to continuously improving our guests' experience.Sincerely,Margalida Campins, Guest Experience Manager
User:Mauro M
Trip type: Couples
Unbeatable Ski-in/Ski-out Convenience, Service Falls Short of 5-Star Expectations
02 Feb 2026
Baqueira is a relatively small ski resort, with limited options for nightlife or activities beyond skiing. This is very much a ski-first destination, and expectations should be set accordingly.From a skiing perspective, Hotel MIM Baqueira is exceptionally well located. The lockers, included in the room rate, are directly underneath the gondola. You can ski straight out with zero friction. The hotel also has agreements with local rental shops that deliver your ski equipment directly to your locker. The experience is extremely well thought out. You leave your room wearing normal shoes, change at the lockers, and within 20 meters you’re on the slopes. Operationally, this is a 10/10.Breakfast is varied and well executed, with live cooking stations. There is a small pool and a solid spa, both appreciated after a day on the mountain. Drinks at the bar are fine.Food, however, is average. The restaurants Hincha and Bajo Zero are simply okay, nothing memorable. Service is inconsistent, leaning toward mediocre. At one point I asked a waitress what type of meat was used for a milanesa. She didn’t know, and when I asked if she could check with the kitchen, she flatly refused. That says a lot. I ended up having a very average pizza.I spent my birthday weekend at the hotel. My travel agent informed them in advance, and it was also noted at check-in. There was no acknowledgment whatsoever. Not a note, not a courtesy chocolate. For a hotel positioning itself in the upper tier, this was genuinely disappointing.
Hotel Manager, Owner at MiM Baqueira member of Melia Collection, responded to this review
Estimado señor, Agradecemos que se haya tomado el tiempo para compartir su experiencia con nosotros.Estamos encantados de que nuestra ubicación privilegiada con acceso directo a las pistas de esquí y la comodidad de los casilleros hayan mejorado su experiencia.También agradecemos enormemente su reconocimiento por nuestra variada oferta de desayunos y estaciones de cocina en vivo.Sin embargo, lamentamos que la experiencia culinaria en nuestros restaurantes asociados no haya cumplido con las expectativas y reforzaremos la capacitación del personal en el conocimiento del menú.Tenga en cuenta que nos tomamos muy en serio las celebraciones de nuestros invitados y estamos revisando nuestros protocolos para ocasiones especiales para garantizar su reconocimiento en el futuro. Le pedimos disculpas por cualquier decepción ocasionada.Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro para una mejor experiencia. Atentamente,Margalida Campins, Guest Experience Manager
User:Diogo A
Trip type: Family
Good food, good location, rude staff and service
01 Mar 2025
We stayed in MIM Baqueira last year for a full week. While the locations is good and the food really good we felt the rooms were rather small, and the hotel lacks pleasant areas to hang around, only the typical bar beside the reception. As such we decided to stay elsewhere, but booked two diners at MIM. When we arrived first reaction two three families with 16 ppl was to tell us that there was no room. When we showed the emails confirming the reservation the maitre came and asked us to wait for 5 min while they set up the tables, which eventually happened 15 min after. We had a good buffet dinner (even if some of the options were no longer available, and had four bottles of wine. When we went for the check we noticed there were three extra beers (we had only had one) which was frankly a small item within the full picture. Nevertheless, the restaurant night manager, Gabriel, ended up claiming that we were leaving without paying the beers, and even trying to charge for two additional people in n the original reservation who didn’t have dinner. Overall terrible and even rude service. They ended up canceling our reservation (which we wouldn’t want anyway)
Maria Rodriguez, General Manager at MiM Baqueira member of Melia Collection, responded to this review
Dear Mr. Diogo,We deeply regret that your experience at MIM Baqueira was not satisfactory, and we sincerely appreciate you taking the time to share your feedback. We are glad that you highlighted the location and the quality of the food, but we are saddened that other aspects of your stay did not meet your expectations.Regarding the situation with the restaurant reservations, we apologize for the confusion and the delay in assigning you a table. We also deeply regret the misunderstanding with the bill.Once again, we apologize for the inconvenience, and we hope you will consider giving us another opportunity in the future so that we can provide you with a much more positive experience in line with your expectations.Kind regards,
User:AndresJ426
Trip type: Family
It’s all about location
23 Feb 2025
Good spot in Baqueira / Ruda if you want to stay close to the ski slopes and avoid the daily commute from nearby towns. The hotel was renovated late 2020 and is still in very good shape. Very friendly and helpful staff, superb breakfast buffet. It is quite expensive and wouldn’t worth the price if it wasn’t for its location.
Maria Rodriguez, General Manager at MiM Baqueira member of Melia Collection, responded to this review
Dear Mr. Andres,Thank you very much for sharing your experience with us and for your excellent rating. We are glad to know that, overall, you enjoyed your stay at MIM Baqueira. We also appreciate you highlighting the areas where we could improve. We are sorry that some details did not meet your expectations, and we sincerely apologize for that. Please rest assured that we will work on these aspects to continue improving and provide a service of the highest quality.We hope to welcome you back in the future and offer you an even more satisfying experience.Best regards, Paula Murgado Guest Relations Department Hotel MIM Baqueira
Baqueira, Pyrenees - Catalan
About Mim Baqueira Melia Collection
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02 Feb 2026
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