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The hotel is situated in the settlement of Pino Alto whose houses and chalets harmoniously blend into their surrounds. The hotel is approximately 200 m from Playa Cristal Beach.
The hotel has 139 rooms, which are located on 3 storeys and are reachable by lift. The friendly staff at the reception desk are happy to answer any questions. Amenities available at the hotel include a baggage storage service, safe, currency exchange service and drinks machine. Wireless internet access (no extra charge) is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A number of shops, including a souvenir shop, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a newspaper stand, a TV room and a playroom. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park (for a fee). Further services and facilities include a childcare service, a car hire service, a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. The business centre is on hand for guests' business requirements and provides a fax machine.
Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Guests can enjoy the mountain view from a balcony or terrace. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a mini fridge included among the standard features. A trouser press is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, an alarm clock and WiFi (no extra charge) are provided as well. A hairdryer and a telephone are provided in the bathrooms, which include a shower and a bathtub. For extra comfort in the bathrooms, guests are offered a selection of towels. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has family rooms, non-smoking rooms and smoking rooms.
Guests can strike that perfect balance between exercise and relaxation in one of the 2 freshwater pools, which are outdoors and in part heated. There is a special swimming area for little ones as well. Refreshing drinks at the pool bar and a relaxing soak in the hot tub offer the perfect way to unwind. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. A variety of activities such as tennis, bocce, beach volleyball, fishing and horse riding or, for a fee, cycling/mountain biking, are offered at the hotel. With windsurfing, sailing, diving, water aerobics and aquafit available, fans of water sports will have plenty to choose from. The hotel offers numerous indoor sports, including a gym, table tennis, billiards, callisthenics and aerobics or, for a fee, squash. Guests of the hotel can pamper themselves with spa treatments and facilities in the wellness area. Services include massage treatments and a solarium or, for a fee, a sauna. Leisure facilities include an entertainment programme, a kids' club, live music and a dance club.
Dining facilities include a restaurant (with high chairs), a café and a bar. Catering options include half board and full board. A delicious and varied buffet is prepared for breakfast and dinner every day, and a set menu can be ordered at lunch. The hotel also offers picnics.
Facilities
Air conditioning
24-hour reception
Currency Exchange
Shops
Conference Room
Room Service
Laundry Service
Bicycle Hire
Kids Club
Playground
Elevator/ Lift
Laundry
Newspaper
Parking
Wifi
Beauty and Spa
Massage
Spa
Building Information
Garden (m²)
Business Center and Conferences
Business Center
Common Area
Game Room
Library
Sun Deck
Distances
Beach
General Services
Concierge
Luggage storage
Multilingual Staff
Wheelchair
Hotel Type
Family-friendly Hotel
Hygiene
Contactless check-in/-out
Protective equipment for guests
Gym/ Fitness centre
Meals
Breakfast Buffet
Bar
Cafe
Restaurant
Object Information
Fax
Outdoor Activities and Sports
Cycling
Outdoor sports
Room Facilities
Bathtub
Hairdryer
Minibar
TV
Room service
Shopping
Souvenir shop
Sport/Entertainment
Indoor Pool
Outdoor Pool(s)
Swimming Pool
Sauna
Diving
Windsurfing
Table Tennis
Billiards/Snooker
Tennis
Tanning Studio/Solarium
Water Park
Transfers
Airport Transfers
Shuttle Service

Beach
200 m
Bars / Pubs
1000 m
City Centre
1000 m
Restaurants
1000 m
Tourist Centre
1000 m
Public Transport
1500 m
Shopping opportunities
1500 m
Train Station
3000 m
Golf Course
6000 m
Excellent
32
Very Good
103
Average
84
Poor
55
Terrible
48
Recent Reviews: 322
User:Audrey C
Trip type: Couples
Needs a refurbishment
05 Sept 2026
User:Stuart S
Trip type: Couples
Would not advise this for a holiday.
29 Mar 2026
User:skoorbb
Trip type: Friends getaway
Four star?
12 Sept 2021
User:anitamX4028TE
Trip type: Friends getaway
Anita Moneva
22 Sept 2020
User:reluctantrose
Trip type: Friends getaway
Disappointing
26 Sept 2017