Apartamentos Palas Salou

Recent Reviews: 7000

• User:Mei M

  Trip type: Couples

  We loved it

  16 Sept 2026

  I would like to show our appreciation to Ms Thea and her team at the executive club lounge on the 21st floor. Ms Thea is efficient and friendly.Ms Lucille is both friendly and attentive to our needs. She is ever ready with a smile and a friendly chit chat. She is also very helpful.The executive chef Mr Nirmal is also equally friendly and provides an array of delicious food every day.

• User:nicmaree

  Trip type: Friends getaway

  Average stay for club level price.

  12 Sept 2026

  We stayed as a group of friends with 3 rooms under one booking. Took 25 minutes to check which meant a delay to the club lounge for the limited drinks and food. The club breakfast was disappointing with no option to get an alternative milk coffee. Bed comfortable with block out blinds however USB ports beside bed did not work had to charge items on the floor. Daily bottle water for room was good. Over two nights stay was average for the price to access club lounge. Parking very expensive at $90 for valet and $60 a night for park yourself. We had to ask for slippers not available in the room. Over all average experience for a high end hotel in Sydney. Most PowerPoints also had an annoying blue light. Duty Manager, Other at Sheraton Grand Sydney Hyde Park, responded to this review Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at Sheraton Grand Sydney Hyde Park.While it is pleasing to learn that some aspects of your stay were enjoyable, it is disappointing to hear that the overall experience did not meet expectations. We appreciate you taking the time to share your feedback regarding the arrival experience, Sheraton Club offerings, room amenities, and parking.We understand your disappointment regarding the check-in experience and the impact this had on your ability to enjoy the Club Lounge. We also appreciate your comments regarding the breakfast and beverage options available within Sheraton Club, as well as the concerns raised about the USB charging ports and in-room amenities.Guest feedback plays an important role in our ongoing efforts to enhance the overall experience we provide.Thank you again for your review. We appreciate your loyalty and hope to have the opportunity to welcome you back in the future.Kind RegardsManager on Duty

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• User:Annie P

  Trip type: Business

  Tedley is the ultimate professional

  02 Sept 2026

  Tedley the doorman is the ultimate professional. I have never met anyone providing customer service at his level. Marriott you shotld be proud of the caliber of this employee. Thank you Tedley.

• User:Thomas S

  Trip type: Business

  Perfect stay for Sydney CBD

  09 Aug 2026

  Perfectly located in central Sydney. Can walk to CBD or Hyde Park and surrounds.Luxurious atomosphere.I was upgraded to level 21 suite. This was unexpected and a delight. Room was large and well appointed. I wanted for nothing during my stay. The standout is the swimming pool and spa bath and sauna at this hotel. Also the buffet breakfast is international 5 star standard with unique array of selections from multiple cusines. Absolutely delicious.I would 100% recommend this hotel as it has so many additional bonuses and is in a perfect location for Syd CBD

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• User:Robert P

  Trip type: Business

  Not so Grand Sheraton

  18 Jul 2026

  Issues started at check in - We had booked two executive suites with lounge access. They told us that we only had access for two of us with my status. I had to tell them to check the reservation and see that both rooms got 2 people for access. They disagreed but then when I showed them the reso they agreed. I had also pre-requested for some items to be put in my colleagues room that I was paying for, they had no record of it. Our rooms were not ready, but they said they were expediting our rooms to get ready with housekeeping. 5 hours later they were ready lol. The TV/Internet hasn't been working in 3 days. Each time we phone down they say there is no problem, then the technicians say the problem is in the entire hotel. Then they call back and say its fixed an it isn't. There is really no communication among the staff. No one seems to know what's going on. The pool is also way smaller than the pictures on the website are. So don't believe what you see. All in all, the rooms are decent. They need a renovation but they are fine. The lounge is nice, reasonable food and drink. Nice view. But I wouldn't stay here again. I think the staff are a bit of a let down and there are a bunch of service issues. They say they are sorry, but I'm just spending too much time having to chase them to get what I paid for and what I had prearranged. It's my daughter's birthday on top of it, so its been a bit harder for her than I would like. Duty M, at Sheraton Grand Sydney Hyde Park, responded to this review Dear Mr. Robert,Thank you for taking the time to share your detailed feedback. We sincerely apologize that your stay did not meet your expectations, particularly with the issues you encountered at check-in, the delays in room readiness, the communication regarding your lounge access and pre-arranged requests, as well as the ongoing TV and internet disruptions. We also regret that your experience was further impacted during what should have been a special celebration for your daughter's birthday. Providing seamless and attentive service is our priority, and it is clear that we fell short on this occasion. We appreciate you recognizing the comfort of the rooms, the Executive Lounge, and its views, but we understand that these positives did not outweigh the frustrations you experienced. Our management team has already been in touch with you to discuss your concerns directly, and we appreciate the opportunity to listen to your feedback. Your comments have been shared with the relevant departments as we work to improve our communication, service delivery, and overall guest experience. Thank you again for your honest feedback. We regret that we did not provide the stay you expected and hope we will have the opportunity to restore your confidence in us in the future. Kind Regards,Sharmae OngManager On Duty

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