Aparthotel CYE Holiday Centre

Recent Reviews: 383

• User:Suzanne W

  Trip type: Family

  Nightmare service

  04 Oct 2026

  My experience of staff at cye apartment salou I traveled with family to Salou on my arrival after booking in l again ask was my room wheelchair accessible and was reassured yes wheelchair accessible Lift wheelchair just about fittedDoor into apartment accessible but wheelchair didn't fit into bedroom or shower room When l explained to the manager that l had rang a year in advance and was told by their staff that yes all rooms where accessible l was then told their was no record of this phone call l then asked if they had any other room free but l was told all their accessible room where taken up until Friday l than said that would be fine where the manager smiled but sure your leaving on Saturday morning yes l was leaving on Saturday morning but it would of been nice to be able to have a proper wash in an accessible shower but that option was not giving to me instead the manager brought me out to the public showers where again no accessable shower l don't understand why this place can call themselves wheelchair accessible and to make it worse it was my idea to get to doors removed from the apartment now their idea Also no pool hoist

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• User:Winnie W

  Trip type: Family

  Nice and swimming pool felt safe

  01 Oct 2026

  We had a very nice stay here and found the staff friendly. The swimming pool is excellent and feels very safe, which was the best part of our trip.A few quick tips for improvement: please inform guests at check-in about the entertainment notice board (we missed it until day 4) and let them know the laundry is by reception (and that there is no dryer available). We also felt the bed sheets should be changed at least mid-week, as beach sand and sun cream make them uncomfortable quite quickly. Lastly, a few extra sun umbrellas around the pool would be a great investment. Thanks for a nice holiday!

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• User:Daniel M

  Trip type: Family

  Average. Could be so much better with very little effort

  20 Sept 2026

  So this was a mixed bag really. It had some really good features and some really disappointing ones. It could really be so much better with not a lot of effort from management etc. So let's start with the room, i cant fault the one we stayed in. It was spacious, clean and comfortable. The overall hotel was always very clean and kept well to be fair so no complaints there at all. The staff were a big let down, with the exception of maybe one or two but the majority were so rude. Its like they were actively going out of their way to be rude. (If you are that unhappy at work, perhaps seek new employment elsewhere) The restaurant was the biggest issue for us. We paid for full board and it was a disaster. No clue what was on any menu in advance until the scheduled eating times. No menu posted in advance. This proves very difficult when trying to organise a meal for kids. As it turns out they only had one option for kids. Nuggets and chips every single day. This meant we had to go out for dinner a lot even though we had paid for dinner with our package. Lunch was pretty much the same. This was on a set menu, again nothing suitable for kids and then they reluctantly gave us access to the pool bar menu for the kids but made us feel like we were begging and as if they were doing us a favour. Breakfast was the same thing every morning. The kids just had cereal which was fine but overall a very poor set up. I asked if they could just post the dinner menu outside the door maybe an hour or 2 in advance so we could plan a meal around kids etc. I was rudely told to wait until 7:30 and come down and see what options were available. I spoke to reception about this and outlined how unsatisfactory this was considering we have already paid for all this and they couldn't care less. To say they were unprofessional would be an understatement. There are a few good features about this place. The pool is fairly rubbish, its too small, the kids arent allowed to have floats or anything in the water but they still enjoyed it. The kids club entertainment is actually very good and the kids enjoyed it. The hotel is in a great location and very short walk to the main strip etc. As stated earlier in the review. It has some good features and the things that I had a negative experience about are very easy fix. This place has potential to be excellent. Management need to step up and run things right. Display menus to make things convenient for guests. Impress on staff the importance of manners and kindness and if they cant adapt then fire them for staff that will.

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• User:Michelle O

  Trip type: Family

  Hotel Cye, you get what you pay for

  18 Sept 2026

  Hotel Cye – You Get What You Pay For! ??Overall, Hotel Cye is satisfactory. You get what you pay for, and while it certainly had its highs and lows, we had a good holiday!The facilities were generally clean, and the water mat in the pool was a fantastic hit with both the kids and adults. A special mention to Pedro on the animation team, who was absolutely fantastic with the kids. He really made the kids' disco and activities so enjoyable and was a real credit to the hotel.There were a few hiccups along the way. One of our room fridges wasn't working and took two days to resolve, one room wasn't serviced on a particular day, and unfortunately, the noise from other rooms was horrendous at times. Soundproofing is practically non-existent, so if you're a light sleeper, be warned — you'll know your neighbours' holiday schedule whether you want to or not!We also had an electrical issue in one of the rooms, and when maintenance came to fix it, the maintenance man actually received an electric shock. Definitely not something you'd expect to encounter on your sun holiday!Breakfast was cold on most mornings, but there was a decent variety of other options to keep everyone fed and ready for the day.Staff were a mixed bag — some were genuinely lovely, friendly and helpful, while others could have done with a little more holiday spirit themselves!The biggest downside for us was definitely the noise. A little more soundproofing would go a long way towards making the stay more comfortable.All in all, Hotel Cye is a reasonable option if you're looking for a budget-friendly family holiday. It has some great facilities, especially for the kids, and Pedro deserves a medal for keeping them entertained!Would we say it's luxury? Absolutely not. Did we get what we paid for? Pretty much! A few improvements here and there, particularly on the noise front, would make a big difference.

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• User:Sarah C

  Trip type: Family

  Amazing Stay ??

  17 Sept 2026

  Absolutely lovely stay again at CYE. The location is perfect for us close to everything we need but also far away from the hustle and bustle. The staff here are so lovely from reception to cleaners. Pedro is always a favourite for us too and I'm sad to hear this may be his last year. Allot of comments on the pool being small but for us this is ideal as we have small kids and it's so easy to keep an eye on them but the lifeguards are also very vigilant. We can only comment on the bar food and every time we ate there it was flawless. Rooms are perfect for what we need and we had great service when it came to making sure our rooms were cleaned. Will definitely be returning again.

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