Best Cambrils

Recent Reviews: 744

• User:laura f

  Trip type: Couples

  Absolutely fantastic. Come here twice a yr.

  13 Oct 2026

  Everything about this hotel is fantastic. Close to the beach, bus stop outside hotel and goes either way. Its a nice quiet place, very clean and also close to other areas such as airport, portaventura and also great night life.Staff vet polite, friendly.

• User:AnnieSmith42

  Trip type: Family

  Suspected bed bugs, a sleepless night and a deeply distressing experience

  06 Oct 2026

  I stayed at Best Cambrils Hotel from 26 September to 3 October 2026 with my adult son. This was supposed to be a special holiday to celebrate his birthday. Unfortunately, my experience in Room 410 turned what should have been a relaxing break into an extremely distressing ordeal.On 29 September, after noticing numerous unexplained marks on my skin, I discovered insects around my bed that I believed could be bed bugs. When I investigated further, I found concerning insects or objects and numerous dark markings on the sheets, pillows, pillowcases and bed area.The pillows were particularly upsetting because this was where I had been sleeping and placing my head.I spent the night photographing and videoing what I found, researching what to do and worrying about the possibility of transferring insects to my belongings or another room. I was so distressed that I ended up sitting outside on the balcony rather than sleeping in the bed.At approximately 5:50am, exhausted and having had no sleep, I reported everything to reception and showed the staff my video evidence.I was offered a temporary room but told I would have to move again later. I declined because I was concerned about transferring potentially affected belongings through multiple rooms.The following morning, I asked for my clothing to be laundered before moving rooms. Initially, I was told I would have to pay for this myself. Only after insisting on a formal incident report did the hotel agree to wash my clothes free of charge.I also requested to speak to the manager, but despite waiting and returning to reception, I was unable to speak to them at the times indicated.Eventually, I was moved to Room 388, but by then I was physically and emotionally exhausted.What concerned me further was what happened to my original room afterwards.When I returned, the bed had been dismantled and further dark markings were visible around the bed base. My son also photographed Room 410 from his neighbouring balcony, showing the mattress standing upright against the balcony door/window area and the curtains removed.Despite all this, nobody explained to me what the hotel had found during its inspection or what action had been taken.To be clear, I cannot say that the hotel officially confirmed bed bugs, because no such confirmation was given to me. However, I have extensive photographs and videos documenting what I discovered, along with a signed and stamped hotel incident report.The impact went far beyond one sleepless night.I experienced significant anxiety, itching, skin irritation and subsequent bruising from scratching. I had to purchase additional clothing and pharmacy items, and I spent much of the following day dealing with reception, laundry arrangements and moving rooms rather than enjoying my holiday.The experience affected the rest of my stay. I constantly checked my surroundings, worried about my belongings and kept my clothing isolated in sealed bags. Even after returning home, I was concerned about bringing anything potentially affected into my house.What should have been a special birthday holiday with my son became dominated by stress, exhaustion and worry.I appreciate that problems can occur in hotels. What matters enormously is how those problems are handled, how guests are supported and whether they are given clear answers.In my experience, the response fell far short of what I would reasonably expect.I have submitted a formal complaint to Loveholidays, supported by photographic evidence, videos and hotel documentation.Would I stay at Best Cambrils Hotel again? No.I am sharing my experience so that other travellers can make an informed decision. I would strongly encourage anyone staying here to inspect their bedding, pillows and mattress carefully on arrival.This was an upsetting experience that I would not wish on anyone.

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• User:Bridget F

  Trip type: Couples

  Short holiday break

  06 Oct 2026

  For anyone with mobility issues or visual, most definitely very disappointing, had requested walk in shower 2 weeks prior to arrival not available when asked on arrival ,asked for bath mat not available given towels to put on bath floor, no hand rails on wall in bath. Room not serviced on daily basis. Tea making coffee facilities with Paper cups "4 star hotels" not replaced daily. 75% of staff very rude and not helpful. On the upside food was lovely and plenty of.

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• User:Adelle G

  Trip type: Family

  Avoid unless you love cold food!

  05 Oct 2026

• User:Navigator30131814249

  Trip type: Family

  Really horrible hotel

  05 Oct 2026

  So I came on the 28th of September 2026 and we didn't get any food on the first day and even tho we paid as well. Then we found out there was mold on the pillows. After that the food was cold. The noise level was really bad and they were scraping chairs and the walls aren't sound proof at all. The noise was making it hard to sleep and there wasn't much entertainment to be honest. No there wasn't anything nearby to do and the service was atrocious. I WOULDN'T ADVISE COMING HERE.

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