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Best Cap Salou

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Best Cap Salou

locationSalou, Salou Area / Costa Dorada

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About Best Cap SalouAbout Best Cap Salou

Location

This hotel is situated directly beside a superb bay with a sandy beach. A selection of shops, bars and nightclubs are also to be found closeby (within 50-100 m). The closest town is around 3 km from the hotel. The nearest public transport links are just 800 m from the hotel.

Facility

12 single rooms and 495 double rooms are located on 6 storeys and can be reached by lift. The multilingual staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Services and facilities include a baggage storage service, a currency exchange service, a TV room, a playroom, a hairdresser, a smoke alarm and a lounge. Wireless internet access (no extra charge) is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has wheelchair-accessible facilities. There are a number of shops as well. Children can enjoy the playground. Parking facilities available to guests include a garage and a car park. A bicycle hire service provides all the necessary equipment for exploring the surrounding area.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. In most units, guests can enjoy a view of the sea from a balcony or terrace. Rooms have a double bed or a queen-size bed. Separate bedrooms can be booked. A safe and a desk are also available. Guests will also find a mini fridge included among the standard features. Equipped with a direct dial telephone, a television with satellite/cable channels and WiFi (no extra charge), the rooms provide many ways for guests to stay connected and entertained. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. 8 wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has non-smoking rooms.

Sport

The pool complex ensures comfortable swimming with its pleasantly heated water and 2 outdoor and indoor pools. Children can splash around in a special swimming area just for them. Pure relaxation in the hot tub (for a fee), fun on the waterslide and refreshing drinks at the pool bar – guests will experience just how rich and varied a day in the water can be. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. With water aerobics and aquafit available, the hotel also caters to water sports enthusiasts. A gym and table tennis or, for a fee, billiards, are among the sport and leisure options available. Various wellness options, such as a spa, a sauna, a steam bath, massage treatments, anti-ageing treatments, aromatherapy, cellulite treatment and a hydrojet massage, are offered for a fee. The hotel offers plenty of activities and entertainment options, including a kids' club, a kids' disco and live music.

Meals

Dining facilities include a dining room, a café, a bar and a lobby bar. Guests can indulge their palates at the restaurant (a buffet, air conditioning and high chairs). The hotel offers a wide range of catering options. Half board, full board and all-inclusive can be booked. Among the advantages of an all-inclusive stay are a selection of alcoholic and non-alcoholic beverages as well as special offers like snacks. A delicious and varied buffet awaits guests at breakfast, lunch and dinner. Gluten-free meals and lactose-free food can be prepared on request. The show cooking is a particularly special attraction. For an extra fee, international brands are available.

Payment

The hotel accepts payment by major credit cards.

Amenities at Best Cap Salou Amenities at Best Cap Salou

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

    • -

      Car Park

    • -

      Currency Exchange

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      Foyer

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      Games room

    • -

      Garage

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      Hairdresser

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      Kids Club

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      Lifts

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      Playground

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      Restaurant(s)

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      Restaurant(s) with high-chairs

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      Shops

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      TV Room

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      Waterslide

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Disinfection of plastic key card

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      Enhanced cleaning programme

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      Hand hygiene training for employees

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      Hygiene training for staff

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      Intensified room cleaning

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      Protective equipment for employees

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      Sanitiser dispenser

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      Use of commercially available disinfectants

  • Meals

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      All inclusive

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      Breakfast Buffet

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      Evening Buffet

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      Full Board

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      Half Board

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      Lunch Buffet

  • Sport/Entertainment

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      Aqua aerobics

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      Billiards/Snooker

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      Children's Pool

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      Gym

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      Heated Pool(s)

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      Indoor Pool

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      Jacuzzi

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      Massage

    • -

      Number of Pools

    • -

      Outdoor Pool(s)

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      Parasols

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      Sauna

    • -

      Steam bath

    • -

      Sun loungers

    • -

      Sun terrace

    • -

      Table Tennis

LocationLocation

Map preview

Around this property:

Sea

0 m

Beach

0 m

Restaurants

50 m

Forest

50 m

Bars / Pubs

150 m

Golf Course

2 km

Nightclub

3 km

Shopping opportunities

3 km

Train Station

3 km

Tourist Centre

3 km

Bus Station

3 km

City Centre

3 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

314

Very Good

234

Average

145

Poor

110

Terrible

190

Recent Reviews: 993

  • User:Steph C

    Trip type: Family

    Last minute holiday in the sun at fab hotel!

    rating04 Apr 2026

    Last minute trip with my boys when hubby was away with work. Absolutely fab 3* hotel. Staff were amazing and particular shout out to the reception staff and the guy doing the security and towel etc. hire. He was so lovely with my boys. The pool was freezing but hey it’s still only just April but the indoor pool was nice (if rammed!). The food was buffet for all inclusive but very nice and plenty of choice and if you love seafood 😍 The water slides were fab and the room very comfortable, only downside was two double beds for the three of us so my kids had to share (we took turns lol) but other than that everything was ace! The direct access is to the beach was a lovely surprise!! Pilar Rios, Marketing at Hotel Best Cap Salou, responded to this review Dear Steph C,Thank you for taking the time to share your delightful experience at Best Cap Salou. We are thrilled to hear that you enjoyed your last-minute holiday and found our hotel to be fabulous, particularly appreciating our staff and their efforts to provide exceptional service. Your kind words regarding our reception team and the staff managing poolside services are greatly appreciated.We acknowledge your feedback regarding the pool temperatures, which can vary during this time of year, and we are pleased that you found enjoyment in our indoor pool facilities. It is also wonderful to know that you relished the variety offered at our buffet and had a great time on the water slides. Regarding room arrangements, we strive to accommodate our guests’ needs, and your comments will be noted for future considerations. We are glad you enjoyed the convenient beach access. Thank you once again for your feedback. We look forward to welcoming you back for another enjoyable stay.Best regards,Best Cap Salou

  • User:Angel A

    Trip type: Family

    Good

    rating20 Oct 2025

    This hotel for a 3* is clean and comfortable. Staff were friendly, entertainment team were just okay but I think they could’ve done more daytime wise. Very family friendly hotel (travelled with family, 4 younger siblings). Food was perfectly fine for buffet food although the meat at the snack bar did need cooking for longer. There was one arrogant lady who stormed around collecting glasses from tables in the evening practically snatched one out of my older brother’s hand saying it belonged to her and proceeded to storm off rolling her eyes at us . Area is quiet there are a few shops and restaurants next to the hotel which is perfect but anything else is a bus journey but that’s okay! Overall this is a good hotel for 3* and I would recommend ☺️ Pilar Rios, Marketing at Hotel Best Cap Salou, responded to this review Dear Ang,Thank you for taking the time to share your experience at Best Cap Salou. We are pleased to know that you found our hotel to be clean and comfortable, and that our staff contributed positively to your stay. We appreciate your feedback regarding the entertainment team; we continuously strive to enhance our offerings and your insights will be valuable for future improvements. Regarding the dining experience, we are glad you found our buffet satisfactory, though we will certainly take note of your comments about the meat at the snack bar. It is our goal to provide a consistently high-quality dining experience for all our guests. We sincerely apologize for the encounter you had with our staff member; this behavior does not reflect our standards of service. We appreciate your recommendation and hope to welcome you and your family back in the future for another enjoyable stay.Best regards,Best Cap Salou

  • User:ANNA M

    Trip type: Family

    Perfect stay

    rating18 Oct 2025

    Absolutely loved it, had an amazing time, lovely and helpful staff, rooms were cleaned regularly, food was amazing, all as advertised, especially great for the kids! The only small issue we had is that sometimes plates in the restaurant we a bit dirty but as soon as we have addressed it to the manager the issue was taken in to consideration. Overall Great would definitely go back again! Pilar Rios, Marketing at Hotel Best Cap Salou, responded to this review Dear Anna M,Thank you for your positive feedback regarding your recent stay at Best Cap Salou. We are delighted to hear that you enjoyed your time with us, particularly appreciating our helpful staff and the dining options available.We sincerely apologize for the cleanliness issues you encountered with the plates in the restaurant. Your feedback is invaluable, and we will certainly consider it to enhance our service. We look forward to welcoming you back for another wonderful stay in the future.Best regards,Best Cap Salou

  • User:Passport29152688013

    Trip type: Couples

    Fantastic stay and friendly staff

    rating12 Oct 2025

    The location is picture perfect with beautiful views and atmosphere is so calming Rooms are spacious relaxing and comfortableIt's definitely value for what you pay Reasonable prices for a 3* hotel but should be more like 4* for me The hotel is spotless and clean the staff are so friendly with always a smile on there facesThat's why i go to this hotel every year Pilar Rios, Marketing at Hotel Best Cap Salou, responded to this review Dear Munpret Singh,Thank you for your kind words regarding your recent stay at Best Cap Salou. We are delighted to hear that you appreciated our picturesque location, spacious rooms, and the cleanliness of our hotel. It is truly rewarding to know that our team’s friendliness contributed to your positive experience. We aim to provide exceptional value and comfort to all our guests, and your feedback reinforces our efforts.We look forward to welcoming you back next year for another memorable stay.Best regards,Best Cap Salou

  • User:Amy F

    Trip type: Family

    Zero stars.

    rating10 Oct 2025

    ★☆☆☆☆ Worst Hotel Experience – Nothing Like Advertised!I don’t usually write reviews, but our stay at Best Cap Hotel Salou was so appalling that I feel it’s important to warn others before booking.From the moment we arrived, it was clear that this hotel is falling apart. The overall cleanliness and maintenance were absolutely shocking. We had booked all-inclusive, yet on arrival my son was told he had to pay for ice cream. To our surprise, only the most basic, lowest-quality food and drinks were actually included. Anything remotely decent came at an extra charge — something we were never informed about beforehand.Our room, though spacious, was in a terrible state. The skirting boards were coming off the walls, and there was visible mold and limescale throughout. The balcony was filthy, and the overall condition was nowhere near what you would expect from even a modest 3-star hotel.The food was practically inedible, and it quickly became clear that this is where the hotel tries to make extra money by forcing guests to purchase something of better quality. The alcoholic beverages offered were of very poor quality as well.The staff showed little interest in helping. Despite several requests, it took three days before our room was cleaned. When it finally was, the same sheets were reused, and the floors were still dirty. I had to specifically ask for proper cleaning and mopping, but the result was no different afterward.The sunbeds on the hotel’s so-called private beach were locked up, and we couldn’t find anyone to assist. When we finally did get some, they were filthy and in poor condition.This was supposed to be a relaxing family holiday, but it turned into a complete disappointment. The hotel is nothing like what is advertised online, and I feel completely misled. If there were an option to give zero stars, I absolutely would.Save your money and avoid Best Cap Hotel Salou — this place needs a serious overhaul before it should even be open to guests. Pilar Rios, Marketing at Hotel Best Cap Salou, responded to this review Dear Amy F,Thank you for sharing your experience at Best Cap Salou. I regret to hear that your stay did not meet your expectations and that you encountered several issues during your visit.We strive to maintain high standards of cleanliness and maintenance throughout the hotel, and it is disappointing to learn that we fell short in your case. Your feedback regarding the condition of your room and the cleanliness is invaluable, and I assure you that we will take it into consideration for future improvements. Regarding the all-inclusive service, I apologize for any confusion regarding the offerings. We aim to provide a clear understanding of what is included to enhance our guests' experience.The situation you described with the staff and room cleaning is concerning, and I appreciate you bringing this to our attention. Ensuring our guests feel cared for is a priority, and I am sorry that this was not your experience. Thank you again for your feedback as we continuously strive to improve. Best regards,Best Cap Salou

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