Eurosalou

Recent Reviews: 468

• User:Terri B

  Trip type: Couples

  Great hotel, food is lacking

  07 Oct 2026

  The location is great — not too far from the front, although it’s a little further to walk into the centre. It’s ideal if you’re after a quieter area, with plenty of shops, bars, restaurants and cafés nearby.The staff were so helpful and informative. I asked for extra pillows and they were brought up almost immediately. Our electricity tripped during our stay and they came and fixed it straight away. There were some activities on throughout the day, but it was definitely more chilled, which we preferred.The hotel itself was spotless. Our room was clean and a good size, with a nice-sized bathroom. We were topped up with fresh towels even on days when we didn’t want a full room clean. There was also a fridge in the room and a hairdryer — although it was about as useful as a chocolate teapot, but that was expected!The only downside with the room was that there was no kettle. You can hire one from reception, though, so it wasn’t a huge issue.We didn’t use the pool as it rained for most of our stay, but it looked clean. There were as many sunbeds as they could physically fit into the area, although I’m not sure how quickly they would fill up in good weather. The pool also didn’t open until 10am, which I found a little disappointing.Our only real issue was the food. We paid for half board but only ate dinner there on our first night, as unfortunately the food was freezing cold apart from the meat. We did have breakfast most mornings. I opted for a ‘full English’ on our first morning, but everything was cold, so for the rest of the week I stuck to toast and pastries. None of the ‘hot’ food is kept under a heat source, so unless you get it as it’s being served, it’s cold.Overall, we really enjoyed our stay. The hotel was clean, the staff were fantastic and the quieter atmosphere suited us perfectly. The food was the main disappointment, but aside from that, we had a lovely stay. I’d stay here again although would probably opt out of paying for a food option, there’s plenty of fairly priced places near by. Departamento De Calidad, Other at Eurosalou Hotel 4*, responded to this review Thank you for taking the time to share such a detailed review. We are delighted that you enjoyed our location, the peaceful atmosphere, the cleanliness of the hotel and your room, as well as the attentive service from our team. It is especially lovely to know that the extra pillows and the electrical issue were dealt with promptly.We also appreciate your comments regarding the kettle and the pool opening time, which we will take into account.We are sorry that the food did not meet your expectations. We aim to offer a varied selection of hot and cold dishes, salads and fresh products, and maintaining high standards is extremely important to us. We understand that the buffet did not provide the experience you expected, and we are grateful for your feedback as it helps us continue improving our service.Thank you again for choosing us. We would be pleased to welcome you back and provide an even more enjoyable stay.

  Read more

• User:kath s

  Trip type: Couples

  Disappointing

  02 Oct 2026

  Our 2nd visit to this hotel and we won’t be back. Location is good not far from the beach. Our room was very cramped with very little storage and 6 coat hangers on a makeshift rack on the wall: no wardrobe. No coffee making facilities. The smell of sewage in the bathroom was disgusting. What little space there was in the room was taken up by a fold up bed presumably for a third person! All cooked food in the restaurant was cold and there were flies around the food particularly around the desserts. The staff struggled with table clearing when it was busy although they were always pleasant. The area around the pool bar was often dirty. The cleaning staff were always busy around the hotel and the room cleaners did a good job. Bar service was slow at times but that was due to there only being one person serving. Overall I would say it’s not a 4* hotel. We like Salou so if we go back would be looking for somewhere else to stay. Departamento De Calidad, Other at Eurosalou Hotel 4*, responded to this review Thank you for sharing your feedback following your second stay with us. We are pleased that you appreciated our location and the work of our cleaning and room service teams.We regret that several aspects of your stay did not meet your expectations. Our rooms feature a modern open wardrobe design, with drawers, shelves and a dedicated space for luggage; however, we understand that the available storage may not have felt sufficient for your needs. We also offer a kettle service upon request, and our reception team would have been happy to assist during your stay.We are concerned to hear about the odour in the bathroom. Had this been reported during your stay, our maintenance team could have inspected it promptly. Regarding the restaurant, we aim to offer a varied selection of hot dishes, cold options and salads prepared with fresh, high-quality ingredients. We appreciate your kind comments about our pleasant staff and hardworking cleaning team. We also take note of your observations regarding table clearing, the cleanliness around the pool bar and bar waiting times. Normally, service waits are only a few minutes, and our team works hard to provide an efficient service, particularly during busy periods.Your comments have been shared with the relevant departments for review. We would value another opportunity to provide you with the stay we always aim to offer.

  Read more

• User:Donna C

  Trip type: Couples

  Dissapointment

  02 Oct 2026

  Definately not a 4 star. Rooms are small no storage for clothes 6 hangers and 2 drawers. No tea and coffee facilities in room. Pool area small and dirty, was a horrible smell throughout hotel like sewage we were room only so never ate in hotel. Reception staff really nice and helpful but bar staff very rude bought 2 drinks never went back because of their attitude. Lots of places near by for drinks, food and coffee. Departamento De Calidad, Other at Eurosalou Hotel 4*, responded to this review Thank you for sharing your feedback. We are pleased that you found our reception team friendly and helpful, although we regret that several aspects of your stay did not meet your expectations.Our rooms feature a modern, open wardrobe design, with two drawers, several shelves and a dedicated space for suitcases. We appreciate, however, that the available storage may not have suited your needs. While tea and coffee facilities are not standard in the rooms, a kettle can be requested from reception, subject to availability.Regarding the pool, maintenance and cleaning are carried out daily at the beginning and end of the day. During use, sand, leaves or other debris can occasionally enter the water, but we will consider increasing inspections whenever conditions require it. We are also sorry that you noticed an unpleasant odour and will share this observation with the relevant team for review.We regret that you felt uncomfortable with the service received at the bar. No guest should feel poorly treated by a member of our team. We will address your comments with the relevant department to help ensure that all interactions remain warm, polite and professional.We hope you will give us another opportunity to offer you a much more enjoyable stay.

  Read more

• User:Beverley H

  Trip type: Friends getaway

  Improvements to be made

  28 Sept 2026

  Dirty room on arrival with old food present under units. Food in Restaurant cold all the time. Language Barrier leading to wrong drinks being served constantly and not enough staff on bar. Pool not very clean. Would not recommend-visit Departamento De Calidad, Other at Eurosalou Hotel 4*, responded to this review Thank you for sharing your feedback. We are sorry that the cleanliness of your room on arrival did not meet the standard expected. All rooms are cleaned daily, and we will address your comments with our housekeeping team so that checks can be carried out more thoroughly.Regarding the restaurant, we aim to offer a varied selection of cold dishes, hot meals and salads prepared with fresh, high-quality ingredients. We regret that the temperature of some dishes did not meet your expectations and will share your observations with the restaurant team.We also appreciate your comments about the bar service. Normally, waiting times are only a few minutes, and our team works hard to provide quick and efficient service. Nevertheless, we understand how frustrating it can be to receive an incorrect drink, and your feedback will be reviewed with the relevant department.Pool cleaning and maintenance are performed daily at the beginning and end of the day. During use, sand, leaves or other debris can occasionally enter the water, but we will consider increasing inspections whenever conditions require it.We hope you will allow us another opportunity to provide the standard of stay we always aim to offer.

  Read more

• User:Kerry A

  Trip type: Family

  Please read all of it

  27 Sept 2026

  I am currently staying here, now the hotel and most of the staff is lovely. But all inclusive drinks are a joke, so much not included, I haven't had an alcoholic drink as everything I ask for isn't included simple things like malibu obviously expecting an alternative or disarano obviously expecting ameretto but not included, slushes not included, milkshake not included the list goes on. The food is not good at all, food is always cold and hardly any choices, too much seafood. Gluten free options are very poor even though I was told before we booked that it was a good variety of food. We have had to pay to eat out. Not enough sunbeds. Pool is dirty. Also bar closes at 12 which is a good time but all inclusive can't get a drink after 11!! Such a shame as it really is a very nice hotel but not worth all inclusive at all Departamento De Calidad, Other at Eurosalou Hotel 4*, responded to this review Thank you for sharing your comments while you are still staying with us. We are very pleased that you have found the hotel and much of our team lovely, but we are sorry that several aspects of your all-inclusive experience have not met your expectations.The drinks included in each board basis are clearly detailed before booking and at the hotel. Our all-inclusive selection includes a range of drinks, while premium brands, cocktails such as slushes and milkshakes, and certain other items carry an additional charge. We understand, however, that this may not have matched what you expected, and we will review how this information is communicated.We also regret that the buffet and gluten-free choices have not been satisfactory for you. We aim to offer a varied selection of cold and hot dishes, salads, and options prepared with fresh, high-quality ingredients. We never use low-quality products, although we understand that personal preferences and dietary needs can vary. Please speak with our restaurant team or reception during your stay, as they will be happy to guide you through the available gluten-free options.Regarding the pool, maintenance and cleaning are carried out every day at the beginning and end of the day. During use, sand, leaves, or other debris can occasionally enter the water, but we will take your comment into account and assess whether additional inspections are needed. Reserving sun loungers with towels is not permitted, and our team monitors the area, reminds guests of this policy, and removes belongings left on unused loungers for a reasonable time to promote fair access for everyone.We appreciate your feedback regarding the bar service and the all-inclusive service hours. We are sorry that this has affected your impression of an otherwise pleasant stay, and we will share your observations with the relevant teams.We hope you will give us the opportunity to improve the remainder of your stay and leave you with a more positive experience.

  Read more