Golden Avenida Family Suites

Recent Reviews: 2169

• User:RossDeMon

  Trip type: Family

  Best hotel we have stayed in

  29 May 2026

  It’s hard to pinpoint a particular positive in summary so I’ll break it down. RoomsVery spacious, clearly soundproofed, great aircon and the cleaning services were excellent. FoodExcellent choice and the best buffet restaurant we have eaten in. Anca at the door was lovely and welcoming and always interacts with children. Booster seats were a bonus and great for our son. LocationBrilliant location for accessing the shops, beach and Portaventura. We walked to Portaventura both days as the weather was amazing. StaffNot a single member of staff appeared disinterested or unpleasant. Lovely and welcoming throughout the whole hotel. The lifts were excellent too, the facilities overall were fantastic.

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• User:paulam603

  Trip type: Family

  The negatives outweigh the positives for us

  27 May 2026

  We've just returned from a week long stay at the Golden Avendia. The hotel is a bit of a mixed bag, some good points and not so good points...The good:- The apartment set up is great for families, super clean and really comfy beds. I didnt see a single insect in the apartment during our stay, which I think is a first for us abroad!- The hotel is great for kids. Although weirdly there are two kids clubs, one run by the hotel called Goldy Club and the other ran by Tui. The Tui one seemed very quiet in comparison to the Goldy Club. Our kids loved the Goldy Club. The girls were amazing, genuinely full of enthusiasm and joy from day to night. The activities for kids were fab, as were the onsite pools and playparks. The sand one was a huge hit, as was the football pitch.- Really good location, a few mins walk to the middle of Salou.- Good pool bar food and drinks. Pizzas for around 10 euros. Lots of UK drinks options, particularly Orchard Thieves cider.The bad:- The buffet food wasn't great. Really repetitive, lukewarm at best, a cheap whippy ice cream machine was the only ice cream option and it was sickly sweet.- The hotel is very noisy, you can hear everything next door, upstairs, downstairs, down the corridor, everywhere. One night it kept us awake until 1am. - The hotel has 3 pools outside and 1 inside but only one lifeguard, who doesn't speak English. When he takes a break for lunch or to do something, there is no lifeguard present. I found this very unsettling.- The hotel lifts are soooooo slow. There are three and one was broken 6 out of the 8 days we were there. - The hotel entertainment was poor. The only show worth watching was the Michael Jackson tribute act, which was very good.- The hotel toilets are very small and not enough. The ladies has 3 very small cubicles and 2 sinks, neither of which a child can reach to wash their hands. - The hotel keeps inflatables for the pool that guests have left behind locked behind a side gate at the back of the hotel which you have to ask the lifeguard to open. I dont know why its locked and not just made available. We wouldn't have known about it until another guest made us aware.- There was a sickness bug that was rife in the hotel the week we stayed, our family was one of many many families affected. Although not the hotels fault, I wondered if more could have been done to help eg more hand sanitising stations or something along those lines.For us, the negatives outweighed the positives. We wouldn't return here for the reasons above. Golden Hotels Guest Experience Team, Guest Services / Front Office at Golden Avenida Family Suites, responded to this review Dear Paula,First of all, we would like to thank you for taking the time to share your experience following your stay at Golden Avenida Suites. We value both positive feedback and comments on areas that guests feel could be improved, as they help us continue to evolve and enhance our services.We are delighted to hear that you enjoyed the family-friendly facilities, the cleanliness of the apartments, the comfort of the beds, our location, and especially the work carried out by our Goldy Club team. We will be sure to share your kind words with them, as feedback like yours is a great source of motivation for our staff.However, we would like to clarify a few points from your review that may not have been fully apparent during your stay:• Regarding the ice cream selection, in addition to the soft-serve ice cream machine available in the buffet restaurant, guests also have access to a wider range of chilled desserts. Right next to the machine, you will find yoghurts and a freezer stocked with individual ice cream tubs in a variety of flavours, including strawberry, vanilla, lemon, mojito and chocolate, providing additional options for both children and adults.• Concerning the toilet facilities, the hotel has a spacious family room located in the main lobby, equipped with children's toilets, baby changing facilities and sinks specifically adapted for younger guests. These facilities are located next to the accessible bathroom. We are sorry that you did not come across them during your stay, as they were designed precisely to provide greater comfort and convenience for families with children.• Regarding the inflatables and pool items left behind by guests, these are stored in a designated area to maintain order, safety and the overall appearance of the pool facilities. If all forgotten items were left around the pool areas, it could create the impression of clutter or abandoned belongings. In addition, many of these items are later donated through the charitable initiatives and fundraising events we organise throughout the year, supporting various local organisations and associations, including groups assisting women affected by domestic violence, mental health charities, cancer support associations and other community projects.• With regard to the alleged stomach virus mentioned in your review, we would like to clarify that we have no record of any outbreak or health-related incident during the dates of your stay. Our facilities, kitchens, water systems and hygiene procedures are subject to rigorous inspections and regulations established by both the Spanish national health authorities and the relevant regional authorities, fully complying with all required standards at all times.Furthermore, we operate strict internal cleaning, food handling and food safety protocols, which are regularly reviewed and monitored. It is worth noting that when travelling, particularly when experiencing changes in climate, eating habits, daily routines or hydration levels, some guests may experience digestive discomfort. For this reason, we always recommend maintaining proper hydration. To support this, Golden provides complimentary filtered drinking water stations throughout the hotel, available to all guests during their stay.For these reasons, we are unable to associate the symptoms described with any health-related incident registered at the hotel during that period.We are genuinely sorry that certain aspects of your stay did not meet your expectations. Nevertheless, we appreciate the many positive comments you shared regarding our facilities and services, particularly those related to our family offering, children's activities, cleanliness and location.We remain committed to providing the best possible experience for all our guests and hope to have the opportunity to welcome you back in the future and provide an experience that fully reflects the high standards we strive to maintain.Golden Avenida Family Suites Experience Team

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• User:chantelle g

  Trip type: Family

  Great for families

  26 May 2026

  First time staying here as we normally stay at the sister hotel golden port im so glad I picked this one the food was different every day and fresh and tastes amazing never had any issues especially with my 2 kids which was a win! Yes it does get abit noisey at night but its a family hotel what do you expect i wouldn't really say it was an issue but everyone different. My 2 children wasn't into the clubs so cant really comment about that but they did have loads of activities for children. I would like to give a big shout out though to the bar staff they are very quick at doing your order and they have a very good system going when its really busy which is amazing especially at working in a hotel.I would like to give a big shout out to feri ( im sure that his name he works in the bar ) he went out of his way to teach my son Spanish words and actually speak to him and made and effort now my son made a friend for life my son even wanted a photo with him which its a big thing for him 😁 feri would always make sure where ok so would you please thank him and tell him and the rest of the bar staff they are amazing 👏 .. the rooms was great .. pool was freezing but once your in its fine .. we will be definitely coming back see you soon Golden Hotels Guest Experience Team, Guest Services / Front Office at Golden Avenida Family Suites, responded to this review Thank you so much for taking the time to share your wonderful review and for choosing Golden Avenida Suites for your holiday.We are delighted to hear that you enjoyed your first stay with us and that our food, facilities and family atmosphere helped make your holiday such a positive experience. It is especially rewarding to know that your children enjoyed their time with us and that you appreciated the efforts of our bar team during the busiest moments of the day.We would also like to thank you for your kind words regarding our colleague from the bar. His name is actually Frei, and we will be absolutely delighted to pass on your lovely comments to him. We are sure he will be very happy to hear that he made such a positive impact on your son’s holiday. Frei is a valued member of our team, and the genuine connections he creates with our guests are a perfect example of the warm and friendly service we strive to provide every day.Your story about your son learning Spanish words, making a new friend and even wanting a photo with Frei truly made us smile. These special moments are exactly what make family holidays so memorable.Thank you as well for your understanding regarding the occasional noise that can naturally occur in a family hotel and for highlighting the variety of activities available for children.It has been a pleasure welcoming your family, and we are thrilled to hear that you will definitely be returning. We look forward to seeing you all again very soon for another fantastic holiday.Golden Avenida Family Suites Experience Team

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• User:LoisLane210

  Trip type: Family

  Nice but noisy!

  25 May 2026

  Pros- Food was very good.- The kitchenette area in the rooms is great.- The rooms in general have a good amount of space and storage for families.- Great having a park, soft play, arcade and football/sports court on site.- Shops near by, good location, not too far from the beach or Port Aventura.Cons- Very noisy hotel! This was our biggest negative point. You can hear everything. Dreadful at night. You can hear someone walking quietly through the corridor never mind when people are talking or running. I could hear everything from rooms away until all hours of the night.- It's a nice pool but it was incredibly cold. My son's lips started turning blue at one point. It put us off using it as much as we would have.- Evening meal time started a little later than we would've liked (6:45pm).- Last negative was I felt the evening entertainment started too late (10pm) but that's just us.We enjoyed our holiday, the hotel is very nice but the noise levels would stop us from returning. Golden Hotels Guest Experience Team, Guest Services / Front Office at Golden Avenida Family Suites, responded to this review Thank you very much for your comments and we take them in order to improve the service we give to our customers. We are glad to see that you enjoyed your stay and we look forward to welcoming you again at the Golden Avenida Family Suites.Golden Avenida Family Suites Experience Team.

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• User:Miriam G

  Trip type: Family

  Excellent fjr families.

  25 May 2026

  First family holiday with my 3 year old, the staff the hotel are the so accommodating and helpful . From the cleaners to the waiting staff , we went only breakfast we definitely should have went half board food is good plenty of choice , my 3 year old lives the playground , he didn't like the kids entertainment at night too loud , but he did enjoy goldy club, the girls are amazing with the kids .the indoor pool lovely and warm , only thing he didn't like the waterfall at toddler pool, but the life gaurd turned it off when we asked, would definitely recommend as a brilliant family hotelWith the best staff Golden Hotels Guest Experience Team, Guest Services / Front Office at Golden Avenida Family Suites, responded to this review Thank you very much, family!We look forward to welcoming you back for another magical time😊Golden Avenida Family Suites Experience Team.

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