Hotel Mansion de Lucy at PortAventura World

Name: Hotel Mansion de Lucy at PortAventura World
Address: Av. Alcalde Pere Molas, s/n, Salou Area / Costa Dorada, spain
Telephone: +44-204-505-9777
Rating: 4.4

Port Aventura, Salou Area / Costa Dorada, Spain

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About Hotel Mansion de Lucy at PortAventura World

location

This hotel is located in Salou. Barcelona (BCN) Airport is located about 100 km away, and it is 9 km to Reus (REU).

facility

31 non-smoking rooms are available to guests at this hotel, which includes a lift and a 24-hour reception desk. Guests receive a welcome drink upon arrival. Amenities include a baggage storage service and a currency exchange service. Wireless internet access (no extra charge) is provided to guests. The hotel has a range of facilities for guests with disabilities. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a playroom. Guests arriving by car can park their vehicles in the garage or in the car park (no extra charge). Other services include a childcare service, a car hire service, medical assistance, room service and a laundry service. Bicycles can be kept in the bicycle storage area. 18 conference rooms are available for lectures, presentations and meetings.

rooms

Rooms are equipped with air conditioning and central heating. Children's beds can be provided at no extra charge upon request. A safe provides secure storage for guests' personal property. A telephone, a flatscreen television with satellite channels and WiFi (no extra charge) are provided as well. Guests will also find slippers in their rooms. A hairdryer and bathrobes are on hand in the bathrooms for everyday use. 1 wheelchair-friendly room can be booked.

sport

Going for a swim at the pool complex, which includes indoor and outdoor areas, is a great way to relax. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The hot tub in the pool area promises pure relaxation. There are many ways to relax or stay active at the hotel, including a sauna, a hammam and massage treatments.

meals

The hotel includes a bar. Guests can dine in a cosy atmosphere at the restaurant (non-smoking and à la carte). The hotel offers a wide range of catering options. Bed and breakfast, half board and full board can be booked. Breakfast and dinner are served every day. There are meals available for those with special dietary requirements: gluten-free meals and children's meals. The hotel offers a selection of alcoholic and non-alcoholic beverages.

Amenities at Hotel Mansion de Lucy at PortAventura World

Facilities
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  Air conditioning
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  24-hour reception
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  Currency Exchange
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  Conference Room
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  Room Service
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  Pets
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  Elevator/ Lift
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  Laundry
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  Newspaper
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  Parking
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  Smoking rooms
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  Wifi
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  EV Charging Station
Beauty and Spa
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  Massage
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  Spa
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  Steam and Sauna
Building Information
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  Garden (m²)
Common Area
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  Game Room
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  Sun Deck
General Services
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  Concierge
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  Luggage storage
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  Multilingual Staff
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  Wheelchair
Hotel Type
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  Family-friendly Hotel
Hygiene
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  Gym/ Fitness centre
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  First-aid services
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Continental Breakfast
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  Bar
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  Cafe
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  Restaurant
Room Facilities
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  Shower
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  Bathtub
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  Hairdryer
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  Minibar
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  TV
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  Bathrobes
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  Room service
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  Slippers
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  Toiletries
Security
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  Security Guard
Shopping
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  Souvenir shop
Sport/Entertainment
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  Outdoor Pool(s)
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  Swimming Pool
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  Sauna
Transfers
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  Shuttle Service

Location

Around this property:

Train Station

2000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

223

Very Good

Average

Poor

Terrible

Recent Reviews: 332

User:Christopher R
Trip type: Couples
Portaventura worlds finest
16 Jul 2026
Hotel mansion de lucy is the only way to stay at portaventura world in my opinion. The staff are an asset to the whole resort. So attentive and understanding. If they can help they will. The food is amazing. The use of the express pass is an absolute must. The options to dine around also varies what and where you can eat. This is my 2nd visit to mansion de lucy. And my 20th to portaventura hotels. I will be back. See you all again soon. And thank you for an amazing stay. PortAventura World, Other at PortAventura Hotel Mansion de Lucy, responded to this review Thank you very much for your kind words and for sharing your experience with us.We are delighted to know that you enjoyed another memorable stay at Hotel Mansion de Lucy and that our team, dining options and the included benefits helped make your visit so special.It is a pleasure to welcome you back time and again, and we truly appreciate your loyalty. We look forward to seeing you again soon for another amazing stay.
User:Ana Maria N
Trip type: Family
Lucy’mansion would not have 5 stars hotel
08 Aug 2025
Lucy’mansion a house that pretends to have 5 stars but it does not behave properlyPlease find below my feedback after 4 nights spent in this “5 stars hotel”.1. The old lady did not answer the phone at the reception, although when I came down the stairs, she was there writing something2. They do not know English even at the table, they took orders, I ordered something and I received something else. I do not know even basic English related to the kitchen. 3. They do not have TV channels4. Drinking water is not free in the room5. They do not have salad at breakfast, no vegetables6. They do not have water and napkins in the room7. Water comes out of the shower cabin8. Bad internet connection9. Since we had already paid for breakfast and were not having it that morning, I asked for 4 sandwiches for 2 adults and 2 children. They told me that it is impossible to make them for safety reasons. We were about to leave the hotel at 2.30 and I asked to prepare the sandwiches in the evening. We received 1 kg of fruits and 5 bottles with waters and corn grains. 10. I asked for the invoice from the first day and no one answered me. It has been 1 week and I have not received any invoice. In conclusion, Lucy'mansion is not worth it at all because it does not offer the standards of a true 5-star hotel, I would say not even a 4. The services are execrable. PortAventura World, Otros at PortAventura Hotel Mansion de Lucy, responded to this review Thank you for taking the time to provide such a thorough review of your stay at Lucy'mansion. We are truly sorry to hear that your experience fell short of your expectations, especially for a hotel advertised as 5-star. The issues you mentioned—including the reception service, language difficulties, lack of amenities, breakfast options, room conditions, internet connectivity, and invoicing problems—are certainly disappointing. We appreciate your feedback as it helps us understand where improvements are needed. We hope you might consider staying with us again in the future, so we have the chance to offer you a much better experience that aligns with the standards we strive to uphold.
User:haggi123
Trip type: Couples
A must stay hotel.
19 Jul 2025
This hotel and it's staff are an asset to portaventura world. The rooms are spacious and well maintained. The cleaners doman amazing job. The pool is small but a perfect size for the hotel. And you can use the rest of the Sullivan city pools. The food is amazing. Pool towels are included. The staff are amazing and will do their very best to make you feel welcomed and are so friendly. They will help with any queries and book any meals etc a for you. The express pass is massive plus also. A tip would be download the portaventura world app. PortAventura World, Otros at PortAventura Hotel Mansion de Lucy, responded to this review ¡We love knowing that you enjoy the park every time you visit it! ¡ We hope to see you many more times to continue sharing spectacular moments with you!
User:jameshS4744YV
Trip type: Couples
3 night trip
29 Oct 2024
This hotel is fantastic. The hotel itself is beautifully themed and well looked after. The staff are an asset to the hotel and can’t do enough for you. Everyone was so friendly and attentive, we couldn’t find a single fault on our three night stay.We loved having the express pass included, this was a real bonus. We both thoroughly enjoyed our stay and said we couldn’t return to Port Aventura and stay in another hotel. Honestly the easiest 5??’s ever given! PortAventura World, Otros at PortAventura Hotel Mansion de Lucy, responded to this review Thanks for sharing your experience. ¡ We are glad to know that you enjoyed your visit and we hope that you will return soon for more fun at PortAventura!
User:ERJToon
Trip type: Family
Lovely hotel and good holiday
02 Aug 2024