Hotel Mansion De Lucy At Portaventura World

Recent Reviews: 327

• User:Ana Maria N

  Trip type: Family

  Lucy’mansion would not have 5 stars hotel

  08 Aug 2025

  Lucy’mansion a house that pretends to have 5 stars but it does not behave properlyPlease find below my feedback after 4 nights spent in this “5 stars hotel”.1. The old lady did not answer the phone at the reception, although when I came down the stairs, she was there writing something2. They do not know English even at the table, they took orders, I ordered something and I received something else. I do not know even basic English related to the kitchen. 3. They do not have TV channels4. Drinking water is not free in the room5. They do not have salad at breakfast, no vegetables6. They do not have water and napkins in the room7. Water comes out of the shower cabin8. Bad internet connection9. Since we had already paid for breakfast and were not having it that morning, I asked for 4 sandwiches for 2 adults and 2 children. They told me that it is impossible to make them for safety reasons. We were about to leave the hotel at 2.30 and I asked to prepare the sandwiches in the evening. We received 1 kg of fruits and 5 bottles with waters and corn grains. 10. I asked for the invoice from the first day and no one answered me. It has been 1 week and I have not received any invoice. In conclusion, Lucy'mansion is not worth it at all because it does not offer the standards of a true 5-star hotel, I would say not even a 4. The services are execrable. PortAventura World, Otros at Hotel Mansion de Lucy en PortAventura World, responded to this review Thank you for taking the time to provide such a thorough review of your stay at Lucy'mansion. We are truly sorry to hear that your experience fell short of your expectations, especially for a hotel advertised as 5-star. The issues you mentioned—including the reception service, language difficulties, lack of amenities, breakfast options, room conditions, internet connectivity, and invoicing problems—are certainly disappointing. We appreciate your feedback as it helps us understand where improvements are needed. We hope you might consider staying with us again in the future, so we have the chance to offer you a much better experience that aligns with the standards we strive to uphold.

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• User:haggi123

  Trip type: Couples

  A must stay hotel.

  19 Jul 2025

  This hotel and it's staff are an asset to portaventura world. The rooms are spacious and well maintained. The cleaners doman amazing job. The pool is small but a perfect size for the hotel. And you can use the rest of the Sullivan city pools. The food is amazing. Pool towels are included. The staff are amazing and will do their very best to make you feel welcomed and are so friendly. They will help with any queries and book any meals etc a for you. The express pass is massive plus also. A tip would be download the portaventura world app. PortAventura World, Otros at Hotel Mansion de Lucy en PortAventura World, responded to this review ¡We love knowing that you enjoy the park every time you visit it! ¡ We hope to see you many more times to continue sharing spectacular moments with you!

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• User:jameshS4744YV

  Trip type: Couples

  3 night trip

  30 Oct 2024

  This hotel is fantastic. The hotel itself is beautifully themed and well looked after. The staff are an asset to the hotel and can’t do enough for you. Everyone was so friendly and attentive, we couldn’t find a single fault on our three night stay.We loved having the express pass included, this was a real bonus. We both thoroughly enjoyed our stay and said we couldn’t return to Port Aventura and stay in another hotel. Honestly the easiest 5⭐️’s ever given! PortAventura World, Otros at Hotel Mansion de Lucy en PortAventura World, responded to this review Thanks for sharing your experience. ¡ We are glad to know that you enjoyed your visit and we hope that you will return soon for more fun at PortAventura!

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• User:ERJToon

  Trip type: Family

  Lovely hotel and good holiday

  02 Aug 2024

  Just returned from a five night stay at Mansion de Lucy. The staff are lovely and very helpful. Most of the staff speak English. It is a lovely hotel , the rooms are a good size and it is very quiet, with house keeping daily.We stayed half board. The breakfast is a buffet including pastries, yoghurt, cereal, meats, fruits. You can also order from the menu which includes an English breakfast and pancakes. The food is lovely. On the odd day there was a wait for the food so if you are in a hurry to get into the park at 10am go earlier for breakfast.You can get a dine around ticket for the evening meal. We ate at the River Gold buffet, 7.30pm. You get a choice of three sittings. There is a good choice including chips, toasties, lots of vegetables, meats, burgers, hot dogs, fish, fruits, choice of fresh breads and some lovely desserts. My daughter can be fussy but she loved trying new foods.The hotel has a small pool which we didn’t get time to use. There are plenty of sunbeds and places to sit.We ate lunch in the park some days. The food is nice and there is plenty of choice. Check the times for when they open/close as some open later in the day and close early.You get express passes for both theme parks. These are very handy. It does not include the newer ride Uncharted. The wait can be very long for the ride even if you go in earlier at 10am. The express is 30 euros per person for a single use. Guests can go in half an hour early. Again check the app for ride times. Portaventura park is much bigger than last time we came and there are plenty of rides and shows. When we went it was hot so we went for a few hours in the morning and thin later in the day. We need to return as we definitely didn’t see and do everything. Ferrari Land has two fast rides my daughter loved these . It’s small but worth a look around and has plenty of places to eat. It open later in the afternoon. We did do a few hours at the Caribe Waterpark. If staying onside you get a discount however when I checked the online prices we were charged normal price. I bought a cabana for 120 euros which included fast passes. It is nothing fancy and the fan didn’t work. People were very rude and sat outside of it so it wasn’t easy to get in and out. There were people sitting right behind it and there children looked through the gaps so there was no privacy. The woman who sold us the tickets was very rude and we had to ask someone else where the cabanas were. The queues we still just as long even with the passes. Not a very enjoyable day. I did complain about the cabana but the staff member shrugged his shoulders and walked away. The food was nice and my daughter enjoyed the wave pool.We got a taxi down to Salou and spent a few hours looking aaround. I was a little lost in the end so I went into a hotel and asked for a taxi back to the hotel. The cost was different each time from 15 euros to 20.We also visited the shopping mall in Tattagona, Centre Commercial. It is closed on a Sunday. We spent a good few hours there. We got a taxi there and there is a taxi rank outside the H & M shop. The price was 25 to 30 euros. The hotel can order a taxi for you if you want to go any where. The shopping centre has plenty of shops and places to eat. My daughter loved the Bershka shop aimed at younger women and those no larger than a size 8 to 10. There is also a shop that sells cheap make up and perfume called Druni.The flights were with Jet2 and we had no problems. I am also a type 1 diabetic using the Dexcom g6 and Omnipod and had no problems getting through Newcastle or Reus airport. I took plenty of supplies. My Omnipod did fall off one day with the heat but I took plenty extras.A good holiday and wish we stayed longer just to see everything. PortAventura World, Other at Hotel Mansion de Lucy en PortAventura World, responded to this review Thanks for sharing your experience. ¡ We are glad to know that you enjoyed your visit and we hope that you will return soon for more fun at PortAventura!

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• User:498kirstyk

  Trip type: Family

  Fabulous holiday

  01 Aug 2024

  Beautiful hotel - immaculate. Gorgeous theming and attention to detail. Exceptional staff - professional, friendly and attentive. Nothing is too much trouble - felt truly spoiled. Food amazing. Unlimited express passes a real bonus. Brilliant holiday! Will definitely return!!!😊 PortAventura World, Other at Hotel Mansion de Lucy en PortAventura World, responded to this review Thank you for your review! We thank you for taking the time to share your opinion with us.

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