Hotel Palas Pineda

Recent Reviews: 1530

• User:evelyns818

  Trip type: Couples

  Disaster

  16 Oct 2025

  We booked in for a 4 night break on the 9th of October. Our booking could not be found luckily or unlucky as it turned out I had brought my paper work with me. When we entered the bathroom the bottom of the bowl was all stained. There was no toilet brush to clean it myself, which would not be a nice chore. There was mould in the fridge and the dining room was so packed we were walking aroung trying to find a place to sit. The entertainment was cancelled because of the weather but some guy got his hands on the mike and roared for over an hour. The tv did not cater for an english speaker. Eventhough we had paid for the 4 nights on a H/B basic, we left the following morning and booked into another hotel. We did not ask for any refund nor were we offered any. We just could not wait to get out of there.

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• User:Sophie Y

  Trip type: Family

  A fair hotel but don’t expect luxury!

  27 Sept 2025

  We stayed in Palas Pineda in Sept 25, as a group of 5 adults and 1 child. Four of us stayed in the apartments, two in the main hotel. Pros:- the hotel is in a great location. Very short walk to the beach and a very short walk to a supermarket and a strip of shops and bars/arcades. Lots to do in the local area.- all the staff we met were friendly and helpful.- the animation team are lovely people who are full of energy and cheer! They do a great job with the kids mini-disco and the evening shows. - the kids play park and kids club area is lovely, the child in our group loved it.- the indoor pool is great, as is the indoor hot tub which was lovely and warm.- plenty of space around the pool / available sun-beds- drinks quality was good at the bars- the bar operates a system whereby you give a €1 deposit for your cup when you order a drink, each time you get another drink they supply you a fresh glass, and then you get your euro back at the end of the day when you hand your cup back in. Thought this was a great idea as it kept the pool/bar area free from cups blowing around everywhere.- the pool is great, three waterslides for the kids and a large shallow area that they can paddle around in. Then a smaller totally separate kids pool that’s only ankle deep.Cons:- cleanliness isn’t great. Upon our arrival my bedsheets had ink stains on them, my towel had mascara stains on it, the bin in the bathroom was so rusty it had holes in it. On the first day of our holiday we noticed blood droplets going up the stairs to our apartment - they were still there on the last day of our holiday, so it’s clear the floors hadn’t been cleaned in a week. The outdoor areas were quite dirty, especially around the pool. Lots of dirt and grime building up in the communal areas and around the pool drains and outdoor showers. The pool toilets were gross, they smelt really bad and one of the doors had no lock on it. - the snack bar. The snack bar just appeared to be what hadn’t been eaten at breakfast/lunch brought outside. The hot food and the pastries weren’t covered so they were always crawling with flies and wasps. There wasn’t very much choice, so we were all totally put off eating there.— Restaurant food was well cooked and there was a good choice, but as with most all inclusive hotels, it was very repetitive. One evening they had a BBQ evening but the burgers were all raw in the middle so we had to abandon ship on those! In conclusion, a nice hotel and you will have a nice time if you visit, but i don’t feel it’s worthy of its star rating and the outdoor areas could really do with a deep clean!!

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• User:Scarlett V

  Trip type: Family

  Worst hotel especially staff

  26 Sept 2025

  Probably the worst hotel I have stayed at. Let’s just say you get what you pay for. NegativesBar staff are RUDE, especially the older gentleman behind the bar, I have never met people like it, grunting and speaking Spanish under their breath. Buffet food always freezing cold unless you catch the food as it just comes out. Not much variation, a few theme nights during our week, which if wasn’t cold would have been okay. All included ‘snacks’ in the morning are breakfast leftovers with a DIY toastie machine. All food is left out uncovered and is then covered in flies and wasps. Absolutely disgusting. Rooms don’t get cleaned every day if you’re not ready for the cleaners when they arrive.So many filthy ‘clean’ plates at dinner, and the glasses in the dinner hall are filthy with marks which puts you off dinner. If you arrive for dinner at 7pm expect to queue all round the dinner hall to get dinner. Absolutely chaos. Not much kids entertainment for children out of peak period. Kids club only seemed to be open during weekend. Positives I stayed in a duplex which was a nice room, clean on arrival. Watched the entertainment one night and was actually entertaining. Drinks with the all inclusive are value for money. Pool area is nice, during this part of the year you have to get out your own sun bed and people lay them randomly which is then hard to find a space. Overall I wouldn’t recommend and I certainly wouldn’t come back. If you’re British, it’s not inclusive for us. Mainly French and all entertainment seems to be for them.

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• User:Z7454PMgemmal

  Trip type: Family

  Disappointing Experience – Won’t Be Returning

  29 Aug 2025

  We’ve just returned from our stay at Pineda Palas and unfortunately, it was a very mixed experience.The positives:The food was definitely the highlight of the trip – plenty of variety and something for everyone. Whether you’re a picky eater or more adventurous, you’ll find something you like. Our room, while on the smaller side, was clean and the beds were surprisingly comfortable, which made for decent sleep.The negatives:Sadly, the positives stopped there. The staff were, across the board, incredibly rude and unhelpful – from reception to restaurant to poolside. It felt like guests were treated as an inconvenience rather than customers.The pool was also a big letdown – not only was it dirty, but there were strange and inconsistent rules enforced. For example, everyone was made to get out of the pool just because it started to rain, yet the lifeguards showed no interest in actually watching the children in the water when it was open.Evening entertainment was poorly organized, and the animation team didn’t speak any English, which left us (and many other guests) feeling completely left out.Overall, while there were a couple of redeeming features, the rudeness of the staff and lack of basic cleanliness and safety meant this was not an enjoyable stay. Sadly, we won’t be returning. Hotel PalasPineda, Otros at Hotel Palas Pineda, responded to this review Dear Gemma,We deeply regret that your stay was unsatisfactory. We apologize if at any time you felt you were not treated appropriately by our team, as our goal is always to provide attentive and friendly service.We have noted your comments regarding the pool, cleanliness, and entertainment, and will forward them to the appropriate departments for review. We appreciate your feedback, as it helps us identify areas for improvement.We hope you will give us the opportunity to provide you with a more positive experience in the future.Best regards,Director of Hotel Palas Pineda.

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• User:jaylaah

  Trip type:

  No AC uncomfortable beds/rooms same food everyday

  12 Aug 2025

  Zero star hotel! The worst hotel experience ever, no idea how this has four stars.Air Conditioning was completely BROKEN in my room it was so hot and uncomfortable. Didn’t sleep at all due to heat Food was no good and SAME EXACT food everyday The toilet would barely flush, unsanitary The rooms smelt.Fridge didn’t work in room Tiny bed and so uncomfortable.. asked for twins nope ! No couch in room like photos Outdated rooms nothing like the pictures Hot tub ? Yeah it’s a cold tub good luck Walls so thin every night kids running up and down hallways couldn't sleep Cleaning staff would hear them first thing in the morning they were nice but all other staff rude and so unaccommodating! No free safe in room no free pool towelsThe list goes on Hotel PalasPineda, Otros at Hotel Palas Pineda, responded to this review Dear guest, We’re truly sorry to hear that your experience did not live up to your expectations. We deeply regret the discomfort you faced, particularly with the air conditioning and other room-related issues.Your comments regarding the food variety, room conditions, and service have been shared with the relevant teams for immediate review. We sincerely apologize if our staff was not as responsive or helpful as they should have been—we strive to offer attentive service to all our guests, and clearly, we fell short in this case.Feedback like yours is extremely valuable, and we thank you for taking the time to let us know. It helps us take action and improve our standards moving forward.Kind regards,Director of Hotel Palas Pineda

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