This hotel is in a spectacular location with commanding views of Segovia. However, there is a reason that it is not number one here on TripAdvisor. There is a lot of room for improvement. On two occasions we were stranded without transport. Each time, I telephoned the hotel who told me they could not help and gave me the number of a taxi company. When I asked if the company spoke English, the lady I was speaking to laughed. I didn’t find it funny. Upon check-in instead of being welcomed and greeted with a smile, three words were said, Your passports please’. Two days earlier we had checked into a different Parador where we were also greeted with three words but the big difference was they were ‘You are welcome’. Almost all staff we encountered were unsmiling and a little surly. Staff training is definitely needed!All rooms have balconies with spectacular view of the city and surrounding countryside. Our room was adequately appointed as was the bathroom. There are sound issues however, with running water, flushing toilets, tiled floors etc or combining to Make for a restless night. Also, there was no air-conditioning on even though it was 24° luckily we were able to keep the balcony door open for that is not for everyone.Breakfast was fine. We had dinner one evening in the restaurant, our least impressive Parador dinner over the years. As mentioned already, gruff service didn’t enhance the experience.
Restaurante Parador de Segovia, Guest Services / Front Office at Parador De Segovia, responded to this review
Thank you for your comment, is important for us to learn from your experience to improve the quality of our services for our customers. On behalf of the team of the Parador, we want to extend our apologies for not offering the services and attentions you expected from the Parador of Segovia. We want to inform you that we made actions with our staff to prevent these events don´t happen again. We remain at your entire disposal for any other matter that you want to tell us. We wait you accept our apologize and you´ will visit again our Parador to check our good job. Best regards.
User:SmokyJojo
Trip type: Couples
Beautifully located Parador
26 Mar 2026
This is a purpose built Parador and not an ancient building. Beautifully located on a hill overlooking the City of Segovia and the Aquaduct in the distance.Large hotel with conference facilities with lots of free parking.The are indoor and outdoor swimming pools and a gym.Lovely restaurant overlooking the City. Taxis are around 8 euros into the town.Compared to other Paradors the Cafe area is not very big and people were waiting for tables - but there was a big event on so this may be unusual.Good breakfast .Dinner was excellent - serving the local speciality of Suckling Pig. Canapes were brought to the table which was a lovely touch.Staff were excellent - especially in the cafe staff as they were very busy.The bedroom was lovely - with a balcony and chairs. The bathroom was not as large and as well equipped as other Paradores we have stayed in.Enjoyed our stay and would stay again,
Cristina Vilches, Guest Services / Front Office at Parador De Segovia, responded to this review
Muchas gracias por compartir la experiencia de su visita al Parador de Segovia, ya que la opinión de nuestros Clientes es muy importante para nosotros. Le agradecemos la valoración general que nos otorga, y tomamos nota de todos los aspectos de mejora que nos detalla para implantar las acciones que sean necesarias para mejorar dichos aspectos. Esperamos no obstante que nos visite de nuevo en una próxima ocasión. Saludos cordiales
User:timjmurray1
Trip type:
Great location for visiting Segovia by car
17 Mar 2026
Excellent high quality hotel, all rooms have a view. Plenty of parking, short drive or ride into Segovia.
Restaurante Parador de Segovia, Guest Services / Front Office at Parador De Segovia, responded to this review
Muchas gracias por compartir su experiencia en el Parador de Segovia. Recibir comentarios positivos como el suyo es para nosotros una gran satisfacción, puesto que nuestro objetivo principal es proporcionar a nuestros clientes una experiencia inolvidable en Paradores, y nos alegra mucho saber que ha disfrutado de su estancia. Confiamos en recibirles de nuevo muy pronto en Paradores. Saludos cordiales.
User:l A
Trip type:
Segovia parador looking a little tired
11 Feb 2026
be more aware in the restaurant. Parador has great views of the Segovia skyline day and night, with easy access to the centre of town for visits
Restaurante Parador de Segovia, Guest Services / Front Office at Parador De Segovia, responded to this review
Gracias por compartir sus comentarios sobre el Parador de Segovia. Para nosotros es importante conocer sus impresiones para poder mejorar la atención y calidad de nuestros servicios.A lo largo del tiempo vamos haciendo actuaciones encaminadas a mejorar nuestro servicio de calidad a nuestros clientes. Reciba un cordial saludo
User:Mary K
Trip type: Couples
A great Parador spoilt by appalling restaurant service
03 Feb 2026
The location of this Parador is what makes it special. It’s perched on a hill overlooking the old town with spectacular views of the aqueduct .Our welcome by reception staff was warm and welcoming However the service in the restaurant was truly appalling . We had booked a dinner time slot of 20.30, for both nights, weeks before our stay. During our two day stay we were twice dumped off our booked time slot for dinner. The second time we were moved to 21.45 ! On both occasions it was obvious that the reason we had been moved to a much later time, was to accommodate a very large tour group from China On the second evening, to make things worse, it was 45 minutes before we were served our first course and 1. Hr 15 mins before we got our main course. AND THEN, on both evenings, we were over charged by a significant amount by the same waitress. The final straw was when we pointed out the error rather than apologising, the waitress became belligerent. When she presented the amended bill, she slammed it on to the table and walked off without a word
Cristina Vilches, Atención al cliente/recepción at Parador De Segovia, responded to this review
Thank you for your comment, it is important for us to learn from your experience to improve the quality of our services for our customers. On behalf of the team of the Parador, we want to extend our apologies for not offering the services and attentions in the restaurant you expected from the Parador of Segovia. We want to inform you that we made actions with our staff to prevent these events don´t happen again. We remain at your entire disposal for any other matter that you want to tell us. We wait you accept our apologize and you will visit again our Parador to check our good job. Best regards.
Segovia, Segovia
About Parador De Segovia
User Rating & Reviews
06 Apr 2026
26 Mar 2026
11 Feb 2026
0204 505 9777