Alcazar De La Reina

Recent Reviews: 722

• User:Culture63425171059

  Trip type: Friends getaway

  Good choice

  23 May 2026

  Original a 16th century convent, This historic property, was remodelled into a hotel in 1991. The lobby/courtyard is lovely. It is about a 12 minute walk (downhill) to the main square.I had standard room 305 for two nights, which was nice size with a vintage feeling. Bring a power strip to charge up your electronics as spare outlets are few and far between. Most outlets are being used for lamps, the only source of light - so you need them all. The bathroom is nice size, with a double sink and a tub/shower combination. There are nice bathroom amenities including small bottles of shampoo, and shower gel. Unfortunately the view is of the glass roof over the lobby. There is no coffee/tea set up, but you can ask for a kettle (in Spanish: hervidor) and coffee cups. The hotel key card activates the rooms’ electricity and request a spare if you need to keep the mini-fridge on. This is especially important if you have medication that must be refrigerated.The hotel has a wide range of rooms, but I thought the standard category room was comfortable, it’s only limitation being lack of a view.The breakfast buffet is good, with fried eggs available. Look for their nice selection of breads, cheese and sweets. La Dirección del hotel, Atención al cliente/recepción at Hotel Alcazar de la Reina, responded to this review Dear Guest,Thank you very much for taking the time to share such a detailed review of your stay with us. We are delighted to know that you appreciated the historic character of our former 16th-century convent, carefully transformed into a hotel while preserving its original charm and atmosphere. It is especially rewarding to read your kind comments about our courtyard, the spaciousness and vintage style of the room, and the comfort of the bathroom amenities provided.We also appreciate your helpful observations regarding the room facilities. As a historic building with centuries of history, some structural elements are preserved in order to maintain the authenticity and character of the property. Nevertheless, we are always looking for ways to improve our guests’ comfort while respecting the essence of the building.We are pleased to know that you enjoyed the breakfast buffet and its variety of breads, cheeses, sweets, and freshly prepared eggs. Our team works daily to offer a pleasant and complete dining experience for our guests.Thank you as well for mentioning the kettle service and the information regarding the room key card system, which may certainly be useful for future visitors.It was a pleasure having you with us, and we truly hope to welcome you again in the future for another enjoyable stay in Carmona.Warm regards,Elena H (Frontdesk department)

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• User:stelios d

  Trip type: Couples

  Bad for my taste

  22 Mar 2026

  Dirty, with strong smells in the room and no heating. In the morning the city is 20 C but in the evening the temperature is low. The shower is dirty

• User:Notmicaela

  Trip type: Friends getaway

  Needs to fulfil potential

  21 Oct 2025

  This hotel is a beautiful building steeped in history, but the hotel service really does not live up to its potential.The hotel is clean and has everything that it should have, but it lacks warmth and service. Although the staff were pleasant, and all credit to them operating in another language (as I don't speak Spanish), I did not get the impression that they wanted to exceed expectations of service or predicted areas that would cause anxiety - for example, there was a large group at breakfast one morning, clearly on a deadline to leave - so the kitchen should have been better prepared for the volume - and or opened earlier to accommodate them. They didn't and so we were negatively impacted by this hoard of people. La Dirección del hotel, Atención al cliente/recepción at Hotel Alcazar de la Reina, responded to this review Dear guest,Thank you very much for taking the time to share your thoughts following your recent stay with us. We truly appreciate your feedback, as it helps us understand both what we are doing well and where we can further improve.We are delighted to know that you found our building beautiful and appreciated its historic charm and cleanliness. We take great pride in preserving the character of our property while ensuring a comfortable and welcoming environment for our guests.At the same time, we are sincerely sorry to learn that your overall experience did not fully meet your expectations, particularly in regard to the warmth of service and your breakfast experience. Your comments are very valuable, and we take them seriously. We continuously strive to provide not only efficient service, but also a genuine sense of hospitality that makes each guest feel personally cared for. We regret that on this occasion we did not fully achieve that goal.Regarding the situation you mentioned at breakfast, we apologize for the inconvenience caused by the large group and for any impact this had on your experience. Your feedback has been shared with our restaurant and kitchen teams to ensure better anticipation and planning when managing group schedules in the future.Once again, we thank you for your constructive remarks. We sincerely hope you might consider giving us another opportunity to welcome you back and demonstrate the improvements inspired by your comments. It would be a pleasure to provide you with a stay that reflects the true potential of both our hotel and our team.With kind regards,Mirian M. (Front Desk).

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• User:sammyjb1985

  Trip type: Friends getaway

  Highly recommend

  03 May 2025

  We stayed at this hotel alongside a holiday package. The staff were brilliant and took good care of us. The restaurant attached were excellent and located for a large table despite being booked they still found the time and space to fit us as well. The water was hot, the area is safe and there are little safes in the rooms. I would recommend this hotel and would come back again. angela rubio, Director General at Hotel Alcazar de la Reina, responded to this review Dear Guest,Thank you so much for your kind review! We’re delighted to hear that you enjoyed your stay with us and that both our team and the restaurant met your expectations. Our staff always strives to provide warm and flexible service, and we’re glad we were able to accommodate your group comfortably, even with a reservation.We’re also pleased to know you felt safe and comfortable during your stay, and that you appreciated details like the hot water and in-room safes.It would be a real pleasure to welcome you back again in the future. Thank you for recommending us!With our best regards,María Jesús - Reception

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• User:IAN187069

  Trip type: Couples

  Nice hotel , but go Bed &Breakfast

  12 Oct 2024

  A nice old style Hotel. Very clean, with extremely friendly staff. Pool area is small , but comfortable . Buffet breakfast in basement is very acceptable . Dinner in Restaurant with waiter service but Half-board very disappointing ( same 4 , poor quality ,choices for main course and starter every day . Only cake or fruit as dessert. ) Alternative was to use the very unusual Restaurant menu with an insufficient allowance of only 20 euros.Carmona is a lovely historic and uncrowded town 21 km from Seville ( 3 euro each way on bus ) with very friendly residents and plenty of historic sites angela rubio, Director General at Hotel Alcazar de la Reina, responded to this review Dear Guest, First of all, we would like to thank you for taking the time to review our establishment. We are delighted to hear that you enjoyed your stay with us. However, we are sorry to hear that the half board menu did not meet your expectations, we always have two menu options to choose from. We hope that on your next visit you will have an even better experience, thank you for helping us to improve! Mirian M. (Reception).

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