I have had a terrible experience with this hotel regarding my booking dates and I was overcharged by 2 days. Their guest experience manager is now not responding to my request to discuss this issue. There are a variety of emails to contact on so it is impossible to keep track of who you are talking to. Do not book this hotel online and if you do want to go, make sure you have direct contact with someone who can ensure your booking is correct.
User:Swith50
Trip type: Couples
Mountain View - certainly not
06 Apr 2026
Be prepared that when they say no Mountain View, boy oh boy do they mean it
Gilberto Castro, Atención al cliente/recepción at Melia Sierra Nevada, responded to this review
Thank you for choosing Meliá Sierra Nevada and for taking the time to share your personal feedback. We regret that we did not meet your expectations and that your experience was affected by the views from the room you booked. Our hotel offers several categories of superior rooms with enhanced views.We hope you will give us the opportunity to welcome you again in the future.Kind regards,Guest Experience Team
User:Suzanne D
Trip type: Couples
Wonderful stay at Sierra Nevada
02 Apr 2026
Amazing hotel, staff very helpful and friendly. Very relaxing atmosphere. Location minutes from the ski lifts. Rooms spotless, we stayed in room 724 a large suite with amenities, Nespresso coffee machine and mini bar of which were water, soft drinks and Beer. Also the level rooms have a lovely lounge well stocked with drinks and food especially between 6-8pm lovely delicious hot and cold tapas dishes. A delightful view of the mountains. Breakfast was plentiful and also the à la carte very nice. Looking forward to booking again.
Gilberto Castro, Atención al cliente/recepción at Melia Sierra Nevada, responded to this review
Thank you so much for your wonderful review!We’re delighted to hear that you had such an enjoyable stay with us and that you appreciated the relaxing atmosphere, our convenient location, and the comfort of your suite. It’s especially great to know that our team made you feel welcome and well taken care of.We’re also glad you enjoyed the lounge experience, the tapas selection, and the mountain views—those are some of our favorite highlights too! Your kind words about the breakfast and amenities truly mean a lot to us.We look forward to welcoming you back again very soon for another memorable stay at Meliá Sierra Nevada.Yours sincerelyGilberto CastroGuest Experience Manager
User:sophiei901
Trip type: Friends getaway
Couples get away
31 Mar 2026
Great locations, very comfortable hotel . Delphi and Maria in Alma restaurant looked after us very well and were very pleasant. We had a wonderful time a group of 8 celebrating a birthday and would love to go back again.
Gilberto Castro, Dueño at Melia Sierra Nevada, responded to this review
Thank you very much for choosing Hotel Meliá Sierra Nevada to celebrate such a special occasion as your birthday.We are delighted to hear that you had a wonderful stay and that you enjoyed our great location and the comfort of the hotel. It is especially rewarding to know that Delphi and María from the Alma restaurant took such good care of you and contributed to making your experience even more enjoyable.It was a pleasure to host your group for this celebration, and we are truly grateful for your kind words. We sincerely hope to welcome you back again very soon for another memorable stay.Warm regards,
User:Colin C
Trip type: Family
Poor customer care.
27 Mar 2026
Ruined by an obstructive receptionist who accused his own company of operating illegally. The hotel and spa is very good but over priced. Customer care poor.
Gilberto Castro, Dueño at Melia Sierra Nevada, responded to this review
Thank you very much for choosing Meliá Sierra Nevada for your recent stay, and for taking the time to share your impressions with us. We sincerely regret that the service you received upon arrival did not meet your expectations, especially after a long journey. Please accept our apologies for the discomfort and frustration this situation may have caused you.Having carefully reviewed your case, we would like to clarify that, in accordance with current regulations and to ensure compliance with legal requirements, when the reservation holder is not the person staying at the hotel or present at check-in, it is necessary to complete a change of ownership of the booking. This procedure is in place to guarantee the security and proper registration of all our guests. Our reception colleague was therefore attempting to explain and apply this protocol in order to respect these conditions.That said, we truly regret that the manner in which this information was communicated did not reflect the level of service and courtesy that we strive to provide at all times. Please rest assured that your feedback has been shared with the relevant department, as it helps us to improve both our processes and the way we communicate them to our valued guests.We greatly appreciate your understanding and sincerely apologize once again for any inconvenience caused. We also thank you for your kind comments about the hotel overall, and we hope to have the opportunity to regain your trust in the future.Yours sincerely,Guest Experience Team
Pradollano, Sierra Nevada
About Melia Sierra Nevada
User Rating & Reviews
19 Apr 2026
06 Apr 2026
02 Apr 2026
0204 505 9777