Great hotel, not enthusiastic about the restaurant
02 Nov 2025
The hotel is beautiful, the rooms are large, the spa is great. And the room has a map with very good information and a bench, beside coffee/tea facilities. Unfortunately, we were very unhappy about the food. I am not a picky eater, I eat almost everything and never send a plate back, but I left all my food untouched and my husband had to sent his back since it was undercooked.
Pilar de Blas Aylagas, Guest Services / Front Office at Castilla Termal Burgo de Osma, responded to this review
Dear Rona,Thank you very much for taking the time to share your experience in Castilla Termal Burgo de Osma. We are truly delighted to know you enjoyed our hotel, the spacious rooms, the thermal pool, and the thoughtful details we prepare for our guests.At the same time, we are sorry to learn that your dining experience did not meet your expectations. Your feedback is extremely valuable, and we are already sharing your comments with our culinary team to ensure this does not happen again.We would love to welcome you back and have the opportunity to provide a dining experience that reflects the high standard we strive for in every part of our hotel.Thank you again for your honesty and your kind comments about the rest of your stay.Warm regards,Pilar de Blas Guest Experience ManagerCastilla Termal Burgo de Osma
User:Oggiesj
Trip type: Couples
Lovely stay!
14 Oct 2024
This hotel is stunning and our room was large and very comfortable. The spa is an added luxury and we could use it free of charge with the type of room we’d booked. The outdoor pool had closed for the winter two days before our visit which we were a little disappointed about and we were not told about this before our visit. Breakfast is excellent. Good choice on the buffet and hot food was served to our table. Cannot fault the standard at all. The hotel is spotlessly clean and smart and the staff are very helpful. The only complaint I have is the cost of drinks at the bar. £26 pounds for two small, measured gin and tonics. This is extortionate and unnecessary as a few steps away in the town, they are a fraction of this price. Hence the bar was always very quiet. However, we very much enjoyed our stay and would definitively return if we were in the area.
Castilla Termal Hoteles, Otros at Castilla Termal Burgo de Osma, responded to this review
Thank you for your detailed feedback! We're delighted you enjoyed room, the spa, and our breakfast offerings. Your kind words about our cleanliness and helpful staff mean a lot to us. We apologize for the lack of prior notice about the outdoor pool closure and take note of your comments regarding bar pricing. We look forward to welcoming you back in the future! Pilar de Blas, Guest Experience Castilla Termal Burgo de Osma.
User:Adventure30692775852
Trip type: Family
a complex and tired spa hotel
22 Aug 2023
The hotel does not correspond to the status of the spa hotel. Having paid for the room and spa services in advance, they will tell you that you need to book spa services separately by time and will not tell you that you need to book an additional day and a separate spa complex. And a 15-year-old child may be denied access to an evening spa, simply confusing with the age of admission. Part of the equipment in the spa does not work, one of the two showers is broken! The staff is busy with their own affairs and you only bother them. The rooms themselves are tired and worn out. The carpet in the hallway is tired…Room access cards work very poorly. Parking is small and limited.
User:southerntraveller49
Trip type: Friends getaway
Fabulous
18 Dec 2022
Castilla Termal is an outstanding hotel. To begin with, the building itself is a fine example of old architecture with a beautiful façade and its impressive court. The rooms are quite big and comfortable, although the views were nothing to write home about. There´s a mixture of tradition and contemporary style in its decor. Big and impeccable bathrooms. Fantastic beds. One of its strong points is the spa. There are lots of jets -and they work properly-. Food is also outstanding: despite the reputation of many hotel restaurants, this one is an exception. My dinner there was delicious, everything was nicely presented and the service was very professional. Breakfast was also very good. All in all, it justly deserves five points.
User:Claude M
Trip type:
Excellent hotel, great staff and service
21 Sept 2022
We stayed in this hotel as part of a bicycle tour. The staff is friendly and knowledgeable. Our room was on the 3rd floor, under the roof with view to the church steeple. Breakfast is well stocked and very varied. We also used the spa. It is very spacious with several jets in various sections focusing in different sections of the body. Great stay
El Burgo de Osma, Soria
About Castilla Termal Burgo De Osma
User Rating & Reviews
02 Nov 2025
14 Oct 2024
22 Aug 2023
0204 505 9777