Alua Tenerife

Recent Reviews: 2996

• User:Mobile56837127804

  Trip type:

  Dirty bathroom

  15 Apr 2026

  The worst experience—there was a dirty bathtub, a leaking toilet, and water on the bathroom floor. You could also smell sewer gas.

• User:Sunshine56678807077

  Trip type: Couples

  This is a 3 star plus hotel which has been refurbished very well

  05 Apr 2026

  I always write honest reviews to genuinely help others.The hotel mainly caters to French guests, with a French entertainment team. As a couple looking for a chilled, relaxing week, this didn’t bother us at all.Transfer time from the airport is around 80–90 minutes—long, but worth it.RoomsSpacious, clean, and comfortable. We had a pool view room. Beds are two singles pushed together and quite firm. Bathroom was modern with a great shower.Food & DrinkTypical all-inclusive. Restaurant can get busy—go early or late. Snacks are standard (burgers, pizza, chips). Drinks are mostly local, with a few branded options like Smirnoff. Alcohol-free beer available.FacilitiesGood-sized pool, not too cold. Aqua gym and activities available. Gym and indoor spa cost extra (€25/week or €10/day) but are well equipped.EntertainmentVaried and better than expected.Location10–15 minute walk to the centre with plenty of shops, restaurants, and supermarkets.Late Check-Out€20 to keep your room until 3pm—worth it.Staff - all the staff are welcoming the only ones who need to cheer up are the male staff in the bar. It seems a huge effort to go the extra mile and even smile. OverallWould we return? Probably. A relaxed, easy-going hotel—much quieter than the south of the island. Definitely worth getting out to explore.

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• User:Lorraine C

  Trip type: Couples

  Terrible hotel!

  01 Apr 2026

  Worst hotel ever! My birthday was ruined by this hotel as all animation was in French. I have nothing against French people but we were not able to enjoy or participate in any entertainment!This got worse…..my husband booked a suite as a surprise. The room was outside the main hotel and not very nice. I had to walk up a slope despite the hotel being aware that I am disabled. It got worse ….. there was a terrible storm and water was pouring in the bar and surrounding areas. When I struggled to my room in heavy rain I wasn’t expecting to find hotel staff had failed to make me aware that my room was drenched with water with dustbins and buckets full of water either my belongings and beds soaked. Next a trip to the reception and by now it’s 11.30 pm and was moved to a proper suite in the actual hotel and told we could remain there for the remaining 7 days of my holiday. However the reception staff none of whom could speak English took the key and said come back at 10am where I had to fight to keep the room. Ended up contacting Zjet2 and moved to another hotel 2 days later.Absolute worst holiday ever!

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• User:Vorlina

  Trip type: Family

  A really great place for the mobility impaired - do try it!

  30 Mar 2026

  This review is heavily focused on the mobility disabled traveller experience. I use a walking stick, but I look to consider those who might use wheelchairs.First, a thank you to all the Alua staff who helped us so much during our stay. Hector on the room allocation, Pablo in the restaurant (and all his staff - Elina on the front desk in particular) and Francisco on our check-in.Overall hotel designAlua Tenerife is a great choice for those with mobility issues. The hotel is reasonably compact (although see later comments regarding location of My Favourite Club rooms), and has made a conscious effort in its design for its mobility impaired guests.There are multiple lifts in the resort. Any locations with a small number of stairs also has a corresponding ramp nearby. There is even a ramp built into the design of the pool. Tables close to the buffet area have disabled signs placed on them and staff were happy to assist in moving chairs as required. The hotel itself is fairly compact (see the resort map picture, which I have annotated). I was VERY impressed with the consideration that was given to the hotel design.I am unable to comment on the specific dimensions of doors etc for chairs.Points for disabled travellers to note - these are not criticisms of the hotel, they are just useful information point. 1 - the My Favourite Club rooms are located in a separate block of the hotel and are up a reasonably steep slope. I have attached a picture. For those using sticks or manual chairs, you may find this too challenging, especially when the slope is wet. There are no bannisters or rails on either side. It also adds to your daily step count as all the main parts of the hotel are not in this block, and the door to access the block is at the far end. It is also worth noting that these rooms do not have sea views, if that is important to you, although they did look perfect for a family with two 5-10 year old children. The rooms we were originally given also had baths not walk in shower.We had booked into MFC, but I was unable to manage the slope and the hotel very kindly moved us into the main block the day after our arrival.2 - the hotel as a whole is floored in a beautiful marble. If you are unsteady on your feet, bring good grippy shoes.3 - the drinks in the all inclusive package are self service from a drinks station when in the restaurant. These are designed to be served one glass at a time (ie understandably they would prefer you did not just fill your water bottle with rose if you are able bodied!) If you have a mobility adjustment such as a lidded cup/bottle to allow you to carry your own drink, just make sure you clear this with the restaurant manager (we spoke to Pablo but there are several - look for a blue badge). We had a slight misunderstanding with staff due to language issues early on, but the hotel worked hard to resolve it and also to enable some adjustments. We saw some small carafes around, which could be a solution.Other non disabled specific hotel points- the hotel was spotless. Very good work by the staff. While we were there, they were already repairing some minor storm damage. - buckets of sun beds and lots of parasols. Never had a problem. - even if you are doing the all inclusive, it is worth popping up to Vertigo (the rooftop bar - Wed to Sunday only). The cocktails are around 8 EUR each (there is a 10% discount for hotel guests) and it is a lovely view- look, if you have ever done an all inclusive in the Canaries/Balerics, you should know this, but the AI cocktails are made with local spirits and the wines are fairly basic. Don't make a fuss, if you are picky then pay as you go.- daily buffet was very expansive, I'm not sure we had the same dish twice. Hats off to the menu designer and the chefs.Lastly, a comment on the MFC benefits at this hotel (we had previously stayed at Alua Fuerteventura):They are more basic here. Alua F had a separate pool and restaurant for MFC, and served a simplified breakfast in that area, which we had enjoyed. This hotel only has a below ground lounge area which offers some sandwiches, a Nespresso machine and fridges with beer or soft drinks. There are also some tables reserved in the main buffet restaurant. Not a criticism per se, but it is noticeably less of a benefit than some other Alua hotels and is worth noting. Many thanks again to all the staff, each of whom made our visit so enjoyable - we really had a good time with you.

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• User:alisonmh2023

  Trip type: Family

  Not very welcoming to British people

  26 Mar 2026

  Booked through Tui. First experience with Reception staff was poor. Lack of English understanding however they fluently communicated with other European visitors.Went to report curtains had come away and they thought I wanted more hangers, asked for churches, hadn't a clue what I was talking about. Poor for a Catholic country!Lack of help or advice generally of the local area. Also found the entertainment staff also favoured other nationalities. The room was ok, but floors looked clean but were gritty and left you with filthy feet.The pools were not as described. It stated and Adult outdoor Pool and childrens pool. There was one main pool for everyone and a children's splash pool>On our first day the pool was closed at lunchtime, chemicals added, no announcement and when I asked when it would reopen was told not until the next day.the pool was only open from 10am to 6pm which should give plenty of time to ensure the chemical levels are correct!The sunbeds were so close together you could only just get your feet down to side. No personal space at all.Overall felt this is not a hotel for British people, felt like we were not catered for well by reception and entertainment staff.However the bar staff and restaurant staff were lovely.

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