Apartamentos Alta

Recent Reviews: 265

• User:Hityeuooooo

  Trip type: Friends getaway

  Dissatisfied

  05 Mar 2025

  Well what can I say.Very disappointed.Came here with a friend and I've travelled around the world several times in all sorts of accommodation The apartment had no microwave,no toaster and limited cutlery.Two of the four chairs were broken.A safe was fitted but had no lock.The WiFi was that poor it would not let me use my Amazon stick.The balcony never got sun so the apartment felt cold all the time.We had to chase up a change of bedding.The flat itself and it's furniture was well run down.A onsite bar was advertised but was never open.Near by is a block of flats which looked derelict.Thankfully no one was working there yet as it would cause lots of noise and dust.

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• User:Philip B

  Trip type: Family

  Apartment Alta

  23 Oct 2023

  Location, location, location. Small pool, no air con, no sharp knives in the cutlery tray. Very noisy from the nearby Oratavia hotel. Staff are very good and friendly. It is centrally located which is what we wanted.

• User:Jean C

  Trip type:

  Very good apartment, but with a hot water problem

  19 Feb 2022

  We spent two weeks here in February, and found the apartment to be very comfortable and with an excellent location. The building is slightly set back from a very attractive road, but we were pleased to find that it was very quiet at night, with negligible road and street noise, even with the bedroom window open all night. The location is perfect – a quiet area, near the sea, just out of the town -centre, but within easy walking distance of good restaurants, shops, and bars, and with no steps or steep hills to climb.The rooms are large, and well-furnished. We found the chairs, settee and the twin beds to be in good condition and of a much better standard than we expected for the price. The kitchen area was basic but was sufficient for our needs, and the staff were extremely helpful, and provided us with a few items that were missing such as a kettle, some knives, and 2 beer mugs. We did have one significant problem, however: the hot water was simply not enough to have even one decent shower – especially if you want to wash your hair as well. We were able to manage the situation by running the shower at the lowest pressure possible, and not as hot as I would have liked. This strategy allowed me to have a warmish shower lasting 10 minutes without the water running cold at the end. My husband then had to wait for about 20 minutes until the water heated up again. The problem was due to the apartment’s very small hot water tank that held only 30 litres of water. It is such a pity that this otherwise excellent accommodation has this draw-back. We were told that all the apartments had a similar 30-litre water tank.I would definitely consider coming to the Apartamentos Alta again because of all of the other advantages offered, but the poor hot water provision is very much a disincentive, especially for a long-stay holiday. We intend to come to Puerto de la Cruz every year for at least 6 weeks, and I know that many visitors at this time of year have similar plans. I do hope that an upgrade to the hot water will be considered in the near future. Equipo Apartamentos Alta, Atención al cliente/recepción at Apartamentos Alta, responded to this review Thank you for letting us know you had a lovely time with us at Apartamentos AltaOur goal is to create unforgettable experiences while delivering a memorable hospitality.Our entire team very much look forward to welcoming you back at our resort.Warmest regards,

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• User:tanteaase

  Trip type: Couples

  ‘Old’ large apartments in the heart of Puerto

  20 Jan 2020

  We stayed 17 nights and enjoyed every minute.. I expected small very old studios but we got bedroom and living room..One balcony outside the bedroom and a corner balcony outside the kitchen living room. Apartment number 607. Cleaning of apartment every day.. except Sundays. Cosy little cafe where you can enjoy breakfasts and lunch for a small amount. That is if you don’t feel like using the kitchen in the apartment.. Alta is situated 4 minutes walk from a small mall with a large supermarket.. 5 minutes from the beach and all the wonderful saltwater swimming pool.. We’ll be back 😁

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• User:barbaraannea

  Trip type: Family

  The family from Llandudno.

  02 Sept 2019

  We stayed at Alta Apartments from 5 to 15 August. After a very late arrival and a blip with the electrics we settled down in very spacious clean apartments with daily room service. On the fourth floor we looked onto a derelict building where squatters lived with their dog. No problem really but a nicer view would have been good! Each morning we had breakfast with plenty of variety but little courtesy. Not even a Buenos Dias was ever heard!! The room maids were more pleasant though. No in house entertainment here but we found enough in the vast variety of cafe bars/restaurants along the pretty promenade which comes to life nightly with musicians opera singers and buskers. My two grandchildren managed to swim with their Mum in the safety of the tiny harbour watched closely by Life Guards. A lovely holiday overall but little to occupy the youngsters in Puerto de La Cruz.

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