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Apartamentos Masaru

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Apartamentos Masaru

locationPuerto de la Cruz, Tenerife

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About Apartamentos MasaruAbout Apartamentos Masaru

Location

This apartment complex is centrally located in Puerto de la Cruz, close to the Botanical Garden. The beach and the city centre are located less than 1 km away. The surrounding area is filled with delightful restaurants, bars, boutiques and shops and there is a bus stop located 100 m from the hotel.

Facility

The apartment hotel has 240 rooms, which are located on 5 storeys and are reachable by 3 lifts. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service and a safe. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. There are a number of shops as well. The grounds of the hotel feature a playground and a lovely garden. Additional facilities include a playroom. Parking spaces are available to guests travelling by car. Other services include a childcare service, a car hire service and a laundry service. A bicycle hire service gives guests the opportunity to explore the surrounding area independently.

Rooms

Some rooms include a balcony. Guests are sure to get a good night's sleep in the sofa bed. Separate bedrooms are available. Extra beds can be requested. A safe and a minibar are also available. The kitchenette comes with a refrigerator and a microwave. A trouser press is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi are provided as well. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. The hotel has family rooms and non-smoking rooms.

Sport

Guests can strike that perfect balance between exercise and relaxation in one of the 2 freshwater pools, which are outdoors and in part heated. There is a special swimming area for little ones as well. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. There is a poolside snack bar as well. Water sports enthusiasts are offered diving. Sport and leisure facilities at the apartment hotel include a gym, table tennis and billiards. Massage treatments and solarium are available in the wellness area. Entertainment options and leisure facilities include an entertainment programme and live music.

Meals

Dining facilities include a restaurant, a café and a bar. The hotel offers a wide range of catering options. Bed and breakfast and half board can be booked. A delicious and varied buffet is prepared for breakfast and dinner.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club and MasterCard.

Amenities at Apartamentos Masaru Amenities at Apartamentos Masaru

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Foyer

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      Games room

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      Garage

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      Hairdresser

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      Hotel Safe

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      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Nightclub

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      Pets

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      Playground

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      Restaurant(s)

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      Shops

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Hand sanitiser

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Evening Buffet

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      Half Board

  • Sport/Entertainment

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      Billiards/Snooker

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      Children's Pool

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      Cycling/Mountain Biking

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      Diving

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      Entertainment Programme

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      Heated Pool(s)

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sun loungers

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      Sun terrace

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      Swimming Pool

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      Table Tennis

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      Tanning Studio/Solarium

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      Tennis

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      Windsurfing

LocationLocation

Map preview

Around this property:

Park

100 m

Beach

800 m

City Centre

900 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

185

Very Good

329

Average

163

Poor

55

Terrible

45

Recent Reviews: 777

  • User:Mark S

    Trip type: Couples

    Decent stay

    rating08 Mar 2026

    Basically got what we paid , 3 Star hotel , rooms ok , bathroom ok but could do with a make over , both very tired Towels in bathroom not great and although maids come everyday , bed sheets only changed twice in 7 daysBreakfast ok , but reheating food from last nights dinner, wrongStaff great All helpful Convenient for couple of bars and very good Italian restaurant

  • User:Sarah D

    Trip type: Family

    😞 Average

    rating22 Feb 2026

    Masaru hotel was average, rooms sleepable and food eatable ,although in the room as soon as we walked in there was a horrid smell like sewage we investigated first and found out it was the sink there was a shop about 50 metres down the road we bought bleach and candles and we no longer had a problem(with smell). The day before we went on holidays we saw that the pool wasn’t open(part of the reason we wanted a holiday) we called Tui(who we booked with) and they said the pool was fully open, fast forward to when we arrived my father signed in and me and my mother and siblings explored we went out to the pool and saw it was closed(half) we told my father and we complained to Tui as the hotel has informed Tui this for over a year but they haven’t added it to their website.On our last day we were sat by the pool and then we hear diggers and look over and there are three mini diggers on the other side of the pool and they got louder every hour. We got a £200 pound discount on our holiday bringing it to £500 total but it was very hard and took our entire holiday. On our holiday we hired a car in the euro car not faraway and took it to Costa Adeje to the beach and went to other beaches all across the island, also when going there in may puerto de la cruise is very cold and overcast but you burn very easily, when we went we went to this mega waterpark in the town it was massive but to conclude I would go back for the right price.

  • User:ALE858585

    Trip type: Couples

    DO NOT BOOK THIS PLACE!!!!

    rating09 Feb 2026

    This is a genuine review. Do NOT book this place. If you value sleep, peace, stay far away. This hotel is old, badly maintained, and an absolute noise factory. You will not sleep at all. From early morning until late night there is nonstop banging, doors slamming, footsteps, and pipes screaming.The soundproofing is non-existent. You can hear people talking, coughing, flushing toilets, and yes.. other people’s waste dropping through the pipes. Every night is broken sleep. Every morning you wake up like a zombie.Just noise coming from every direction, all day and night.The staff are polite and helpful and the breakfast is acceptable, and that is literally the ONLY good thing about this place.

  • User:angela p

    Trip type: Family

    Definitely worth staying

    rating07 Nov 2025

    Location perfect extremely clean breakfast lovely staff Tried ringing but no answer friendly especially the guy at poolside bar.apartment lovely

  • User:Voyager09897456095

    Trip type: Family

    Lovely hotel

    rating13 Jul 2025

    Lovely hotel, amazing staff, great pool. Very Spanish feel, low key. Light on entertainment. Lovely cocktails and bar food, great value too coffee 1 euro 30. Bars around hotel if want more lively. Good for families. Only small complaint was vegetarian dishes more of an afterthought but was usually something. Need tell reception when you arrive. Also my daughter is allergic to milk and wasn't much deserts so i had to buy her an ice lolly but overall selection and quality i cant fault. Good value for a big family of fussy kids. Typicallly Canarian. Thanks Masaru will be back!

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