Aparthotel Neptuno Costadeje

Recent Reviews: 1056

• User: Leah H

  Trip type: Family

  If you want to witness public indecency, violence and love the smell of cannabis, then this is the perfect hotel for you

  When I first arrived the hotel seemed decent enough. The rooms were basic but clean, the man on reception was very empathetic towards the fact our luggage had been lost and he even tried to ring the airport for me as I couldn’t speak Spanish and the airport were trying to speak Spanish to me. However, the reception staff the day after, refused to help me and told me there was nothing they could do… Read moreWhen I first arrived the hotel seemed decent enough. The rooms were basic but clean, the man on reception was very empathetic towards the fact our luggage had been lost and he even tried to ring the airport for me as I couldn’t speak Spanish and the airport we… Read more

• User: Emilia H

  Trip type: Family

  Don’t visit if you don’t smoke cannabis

  Hotel is basic but has everything you need. Beds are comfortable enough and staff are smiley and friendly. Maids clean the rooms often through the week. However there was a very, very strong smell of cannabis as one of the neighbours was smoking it constantly to the point it was difficult to get to sleep and you were woken up in the morning due to the smell. I reported this to reception who told m… Read moreHotel is basic but has everything you need. Beds are comfortable enough and staff are smiley and friendly. Maids clean the rooms often through the week. However there was a very, very strong smell of cannabis as one of the neighbours was smoking it constantly… Read more

• User: 29sally12

  Trip type: Couples

  Lovely aparthotel with amazing pool.

  Gorgeous aparthotel. We stayed in apartment n6 right next to the pool. Pool amazing and bar open till late. Our room was lovely but very hot. Had to hire a fan for the week which really should be included with having no air con but apart from that everything was fabGorgeous aparthotel. We stayed in apartment n6 right next to the pool. Pool amazing and bar open till late. Our room was lovely but very hot. Had to hire a fan for the week which really should be included with having no air con but apart from that everything w… Read more

• User: Courtney H

  Trip type: Couples

  Gone downhill

  2 years ago we stayed at Neptuno and it was amazing, so we were so excited to come back this year. Unfortunately it felt like any entirely different hotel this time around. Our room this time around was abysmal despite paying more. We had two single beds on a metal frame pushed together that were broken (dipped in the middle) and creaked every time we so much as moved an inch. We had to put a pape… Read more2 years ago we stayed at Neptuno and it was amazing, so we were so excited to come back this year. Unfortunately it felt like any entirely different hotel this time around. Our room this time around was abysmal despite paying more. We had two single beds on a… Read more

• User: Niamh F

  Trip type: Family

  Terrible

  I would not recommend to my worst enemy. The place is so dirty and not at all what it looks like in the pictures. Our 2 family rooms were so far apart. The staff were very rude and not at all helpful when i voiced my concerns.Public walkways within the complex, outside our balcony window and pool bar area all so dirty and unkept. Cigarette butts and smell of canabis everywhere. Loud, rowdy and int… Read moreI would not recommend to my worst enemy. The place is so dirty and not at all what it looks like in the pictures. Our 2 family rooms were so far apart. The staff were very rude and not at all helpful when i voiced my concerns.Public walkways within the complex… Read more