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Bahia Principe Sunlight San Felipe

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Bahia Principe Sunlight San Felipe

locationPuerto de la Cruz, Tenerife

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About Bahia Principe Sunlight San FelipeAbout Bahia Principe Sunlight San Felipe

Location

This hotel is situated in Puerto de la Cruz, just across the promenade from the beach. The city centre is only around 300 m away and San Telmo seawater swimming pool is just a few minutes away. An abundance of shops and entertainment venues are located in the immediate vicinity. Public transport links are to be found only 400 metres from the hotel.

Facility

36 junior suites, 45 single rooms and 180 double rooms are located on 17 storeys and can be reached by lift. English- and German-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service, safe, currency exchange service and drinks machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The resort has a range of facilities for guests with disabilities. The resort has wheelchair-accessible facilities. There are a number of shops as well. The grounds of the complex feature a playground and a lovely garden. Additional amenities include a TV room, a playroom and a library. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, a transfer service, room service, an alarm call service, a laundry service, a hairdresser and a coin-operated laundry. Active guests can make use of the bicycle hire service to explore the surrounding area. The business centre is on hand for guests' business requirements and provides a fax machine. Lectures, presentations and meetings can be held in one of the 2 conference rooms.

Rooms

Rooms feature a living area and a bathroom. Air conditioning ensures comfortable temperatures. In most units, guests can enjoy a view of the sea from a balcony or terrace. The rooms have a king-size bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a mini fridge. A direct dial telephone, a television with satellite/cable channels and WiFi (no extra charge) ensure optimal comfort. Bathrooms are equipped with a shower and a bathtub. A hairdryer, a vanity mirror and a telephone are available for daily use. As an extra convenience, bathrooms provide cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The resort has family rooms, 261 non-smoking rooms and smoking rooms.

Sport

While the adults swim a few laps in the outdoor pool, children can enjoy splashing about in their own swimming area. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub (for a fee). A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The resort offers a wide range of outdoor sports, including bocce, crazy golf and archery. For a fee, guests can also enjoy tennis. Water sports enthusiasts can enjoy water aerobics and aquafit. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, billiards, darts and aerobics. The wellness area's offerings provide pure relaxation and include a spa and a solarium. For a fee, massage treatments is also available. Leisure facilities include an entertainment programme, a kids' club and live music.

Meals

Dining facilities include a dining room, a café and a bar. Guests can indulge their palates at 4 restaurants (non-smoking, air conditioning and high chairs). Catering options include half board and all-inclusive. For breakfast, lunch and dinner, guests serve themseves at the buffet or choose their preferred fare from the menu (for lunch and dinner). Diet meals, gluten-free meals, vegetarian dishes and children's meals can be prepared on request. In addition, special catering options and snacks are available.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.

Amenities at Bahia Principe Sunlight San Felipe Amenities at Bahia Principe Sunlight San Felipe

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Foyer

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      Games room

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      Garage

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      Hairdresser

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      Hotel Safe

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      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Playground

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      Restaurant(s)

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      Restaurant(s) with high-chairs

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      Restaurant(s) with non-smoking area

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      Shops

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      Theatre

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Mandatory mask-wearing

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      All inclusive

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      Breakfast Buffet

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      Evening Buffet

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      Half Board

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      Lunch Buffet

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Aqua aerobics

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      Archery

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      Billiards/Snooker

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      Bocce

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      Children's Pool

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      Darts

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      Gym

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      Jacuzzi

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      Massage

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      Minigolf

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      Outdoor Pool(s)

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      Parasols

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      Sun loungers

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      Sun terrace

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      Table Tennis

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      Tanning Studio/Solarium

    • -

      Tennis

LocationLocation

Map preview

Around this property:

Beach

30 m

Sea

30 m

City Centre

300 m

Public Transport

400 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1020

Very Good

846

Average

399

Poor

146

Terrible

137

Recent Reviews: 2548

  • User:Christine M

    Trip type: Solo travel

    Lovely hotel, shame about the food

    rating24 Apr 2026

    The hotel is lovely and clean. Its just a shame the food in the restaurant was awful and I lived on salad for a week Sara Mendez, Dueño at Bahia Principe Explore San Felipe, responded to this review Dear Christine,Thank you for taking the time to share your feedback.We are pleased to know that you appreciated the cleanliness and overall presentation of the hotel. Maintaining a high standard in these areas is very important to us.Regarding the dining experience, we would like to highlight that our culinary offering is designed to provide a wide variety of options, catering to different tastes and preferences. Our buffet includes a diverse selection of freshly prepared dishes, and our team works continuously to ensure quality and consistency across all services.We regret that the selection did not fully align with your personal preferences on this occasion. Your comments are valuable and will be taken into consideration as we continue to refine our offerings.We hope to have the opportunity to welcome you again in the future and provide you with a more satisfying overall experience.Sincerely,Raquel P.Guest Relations Department

  • User:johnlY3747JG

    Trip type: Couples

    Brillant stay

    rating19 Apr 2026

    We have been to the Canaries many times, and this hotel is up there with the best. Arrived at 1 p.m., we didn't have to wait until 3 p.m.; our room was ready. Quick check-in. The room was very clean, and the cleaner was at our room at 10 a.m. all 8 days—10 out of 10. The pool areas are well-kept, with loads of sunbeds and clean pool towels every day. The best thing was the food. I always struggle everywhere we have stayed with dried-out bacon, so hard you can't cut it. The bacon here was perfect every day. Evening meal was not fine dining, but we hadn't paid for that. Great choices every night, loads of fresh meat, and great desserts. Tables were cleared very quickly, and food replenished straight away. The value for money was excellent in this hotel. Thank you to all the staff; we will be back. Sara Mendez, Dueño at Bahia Principe Explore San Felipe, responded to this review Dear Guest,Thank you for taking the time to leave us your feedback after your stay with us. It brings us joy that our cleaninless, facilities and team made your holiday. It is very important for us, keep caring our guests.On the other hand, we are very sorry to learn that the dining experience did not meet your expectations.Our culinary team takes great pride in offering a varied and thoughtful menu, and we regret that this did not reflect in your experience. Guest satisfaction is at the heart of what we do, and your impressions will be shared directly with our head chef for further consideration.We truly hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable and seamless stay.Sincerely, Mary A.Guest Relations Department

  • User:tiernon

    Trip type: Couples

    Marginal, with some good, and some terrible

    rating18 Apr 2026

    Great location, good rooms, poolside clean and well maintained.Generally, the hotel is fair value, however there are pitfalls. Parking fees are ridiculous. All inclusive buffet is just about average, reasonable choice but not great.The bar is typical of an all inclusive option, though cocktails aren't particularly good.Do not touch the A la Carte restaurant with a bargepole. It is shocking. We went to the Italian night and the food was embarrassing, service poor and the Maitre d' couldn't give a jot. We didn't finish our meal and no-one cared. Sara Mendez, Dueño at Bahia Principe Explore San Felipe, responded to this review Dear guest, Thank you for taking the time to share your detailed feedback following your stay with us.We are pleased to read that you appreciated our location, the comfort of the rooms, and the cleanliness and maintenance of our pool area. It is always encouraging to know that these aspects contributed positively to your experience.At the same time, we sincerely regret that other elements of your stay did not meet your expectations. We understand your concerns regarding the parking fees, the all-inclusive offering, and the bar service. Your comments have been noted and will be shared with the relevant teams for review.We are especially sorry to hear about your experience in the à la carte restaurant. This is certainly not the standard of quality or service we aim to provide, and we regret that both the food and the service fell short during your visit. Please rest assured that your feedback has been escalated, as we take these matters very seriously and are committed to improving.Thank you once again for your honest feedback. It helps us identify areas where we need to do better and improve the overall experience for our guests.Kind regards,Tetiana H. Guest Relations Department

  • User:The bald guy a

    Trip type: Couples

    Excellent Hotel, Good Value for Money

    rating10 Apr 2026

    My wife and I visited the hotel over Easter 2026. We travelled by Easy Jet Holidays.The staff at reception were excellent and we had no problems booking in /out and they were always there with a smile when we chatted.As many people have mentioned the hotel was built some time ago, it is immaculately maintained and the cleanliness is outstanding. The gardens and the pool area are well kept. We had a sea view room well worth the small extra charge.Many reviewers have commented on the buffet food, overall the food was good, breakfast was a joy. There were sometimes flat spots in the Lunch and Dinner choices, but we did not starve and we always found some thing that was good to eat.All the staff were excellent in the resturaunt staff , the reception staff, the housekeeping staff and the bar staff, thanks to you all for making our holidays really enjoyable.The location of the hotel in Puerta de la Cruz means that the weather my be a bit changeable and it was but the hotel is within walking distance of the town, the sea front and all the amenities.My wife and I have holidayed on both sides of the Atlantic and we feel it is unfair to to compare the all inclusive deals and the the level of accommodation and food on offer due to the vast differential in wages and costs.Over all my wife and I we very happy with our stay at the Bahia San Felipe. And yes we will go back.If you are a Coeliac then bread is available.Top tip Get a sea view room an a high floor the views are incredible, Not aimed at thsi hotel just general point is;When you have a double room why oh why is there only one stand for one suitcase.Hoteliers take note. Sara Mendez, Dueño at Bahia Principe Explore San Felipe, responded to this review Dear Guest,Thank you for sharing your experience with us. We are glad to hear that you enjoyed your stay and appreciated the superb location, our room views and the service provided by our staff. Your kind words are greatly appreciated and motivate us to keep improving.At the same time, we have taken note of your suggestions. Your feedback is valuable to us, and we are committed to addressing these areas to ensure an even better experience during your next visit.We look forward to welcoming you back.Best regards,Mary. A Guest Relations Department

  • User:rohit p

    Trip type: Family

    Major disappointment: Poor service and cancelled entertainment

    rating05 Apr 2026

    Our 4-night stay was one of the worst experiences we’ve had in the hotel industry. The entertainment was cancelled twice without any prior notice. We let our kids stay up late specifically for these shows, only for them to end up exhausted and disappointed. Management didn’t even bother to announce the cancellations; we only realized it when the basic daytime activities just kept looping.The service gaps didn't stop there. We had to constantly ask for basic necessities like fresh towels. The food options were incredibly limited, and we were nickel-and-dimed for everything—including paid parking and a fee just to use the safe (locker) inside our own room. You have to beg for every basic service here. Avoid this hotel if you value communication and basic hospitality. Sara Mendez, Dueño at Bahia Principe Explore San Felipe, responded to this review Dear guest,Thank you for taking the time to share your feedback regarding your recent stay.We regret to learn that certain aspects of your experience did not meet your expectations. Please allow us to clarify that our entertainment programme is carefully scheduled and, on rare occasions, adjustments may be necessary due to operational or technical reasons. Whenever changes occur, our team makes every effort to communicate them appropriately and to provide alternative activities for our guests’ enjoyment.With regard to service, our priority is to ensure that all guests receive attentive and efficient assistance at all times. Housekeeping and guest services are available daily, and we are always ready to provide any additional items upon request to ensure comfort throughout the stay.Concerning our dining options, the hotel offers a varied buffet designed to cater to a wide range of preferences, with continuous replenishment and quality controls in place. Additionally, certain facilities and services, such as parking and in-room safes, are subject to standard conditions, which are communicated in advance as part of the booking details.We truly value all guest comments, as they help us to continuously review and enhance our services. We hope to have the opportunity to welcome you again in the future and provide an experience aligned with your expectations.Yours sincerely,Raquel P.Guest Relations Department

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