Bluesea Costa Jardin & Spa

Recent Reviews: 4043

• User:federica v

  Trip type: Family

  Stay away

  15 Apr 2026

  nce we arrived on Tuesday night from the main entrance it was a massive water leak over the pavement yellow signs were on place, and blue beach towel put where the water was, that situation remain the same for days. At the check in time we asked if we could have park the car on the private car park and the receptionist said it would required 30 euro deposit plus 10 euro per day and we must used the park for the whole lents of our stay, fair enough but days after when we asked again another receptionist said we should have been able to used it only up to 3 days …let’s say that communication is not the strong point of this company, not Even to mention that no one as ever inform the guest of the imminent refurbishment that was taking place on the exact day our stay was ending, the last couple of days all the staff was very busy on packing staff from the buffet machines to the wine glasses( on Monday we ordered bottle of red wine wich we paid for and only been given water glasses to be drinking the red wines) The rooms were not very clean some mould were easily spotted on the toilet and rooms were full of dust specially under the bed and on the forniture( dressing table) one day the power went off in our room and the maintenance guy come straight away to fixing it and he explained that the problem was the adapter we were using it. On 2026 at list the basics appliances should be ok and safe to be used by all the guest from all over the world I m expecting! On Tuesday 14 we were staying in the hotel and the kids were looking for something to do, when they asked to be able to play mini golf the been told NO because everything was put away because of the refurbishes, obviously we went to complain to reception and they finally got everything they needed to be able to play, but still if you are paying to be there and to use all the services the hotel provides those services should be granted until the end, also been told after lunch some games would be organised for kids but that never happened! Hotel Manager, Owner at BLUESEA Costa Jardin & Spa, responded to this review Dear Federica,Thank you for taking the time to provide your valued comments.We sincerely apologize that your experience fell short in several areas during your stay. Our team is committed to ensuring clear communication regarding parking arrangements and facility updates, and we regret any confusion caused by inconsistent information. We acknowledge the shortcomings in room maintenance and electrical safety you highlighted, which do not meet our usual standards. Our refurbishment schedule, concluding on 15 July 2026, aims to enhance guest experiences, and we will review our protocols for advance notification.Regarding the children's activities, we strive to maintain full access to amenities until departure and will reinforce this expectation with our team. While immediate resolutions were provided during your stay, we understand this did not fully address your concerns. Your feedback has been shared with relevant departments to improve service consistency and facility upkeep.We hope to see you again in the future. Kind regards,BLUESEA Costa Jardín & Spa

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• User:Eric C

  Trip type: Couples

  Dated but clean , lovely staff nice area

  07 Apr 2026

  Very dated rooms within hotel with damaged tiles and weeds on balconcies and our room had a rubbish view of waste land, we were at the rear. The shower was over the bath but the valve to adjust tap from bath to shower didnt work so poor shower experience. The reception area was acceptable and pool area okay . Everything was clean and the staff work hard to make hotel presentable. However The hotel is large and appears to be in managed decline.On positive side breakfast was good and the hotel is located in a quiet residential area but not too far from supermarkets , restaurants etc. Its very hilly and we used taxis to get to beach 6euro. Hotel Manager, Owner at BLUESEA Costa Jardin & Spa, responded to this review Dear Eric, Thank you for sharing such a valuable review.We’re delighted you appreciated our dedicated team members and the cleanliness throughout the property, along with the tranquil atmosphere of our residential setting. Your kind words about the breakfast selection are also greatly valued.That said, we sincerely regret that some elements of your accommodation did not meet your expectations. Please know we continually assess our facilities to maintain comfort and functionality, and your observations are being reviewed to help guide these efforts.Nonetheless, we’re glad our location’s proximity to local amenities while retaining a peaceful environment contributed positively to your stay. The quiet surroundings are indeed a highlight many guests enjoy.We hope to welcome you back in the future. Kindest regards,BLUESEA Costa Jardín & Spa

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• User:Kimberly H

  Trip type: Family

  Disappointed.

  03 Apr 2026

  We're do i even start...On arrival we couldn't check in so had to get changed into our swim stuff and put our belongings in luggage storage which isn't a problem... we then headed out to the pool which looks nothing like the photos provided, the tiles round the pool was loose and cracked, chicken poop everywhere along with wild chicken that literally jumped on the sun bed to steal your food.... we went for lunch at half 1 and the food was basic, and no good for picky eaters, my 12 year old with autism combined with adhd hated the food and hardly ate a thing. When we finally got our rooms, I was presently surprised with mine as had the themed room which was lovely but was shocked to realised no kettle or tea/ coffee making facilities in there 🤔. My friend got put in a standard double room which was tiny and on the 4th floor she had a small double bed and was expected to share with her daughter, shes also disabled... I requested rooms together and on low floor for this reason, when we spoke to reception they wanted money off us to change her room and was very rude.. this upset her daughter and her which ruined the first day of the holiday. But we agreed there wasn't much we can do so to make the most of it we spent most of the time out of the hotel... it is very hilly though so be prepared to climb lots of hills and go down lots of hills to get to the town center. Victor is one of the reps, such a lovely guy and fantastic with the children so if you do go to this hotel make sure you look out for him, he makes everyone feel so welcome. The evening meals was rubbish, alot of it was under cooked and hardly any option. The sausages at breakfast state they are English sausages but didn't look liked they had even seen a bit of sausage meat.. would not recommend this hotel. It need alot of work doing to it. If it got renovated and a whole new look to it and food improved I would go. Photos are very deceiving. Hotel Manager, Owner at BLUESEA Costa Jardin & Spa, responded to this review Dear Kimberly,Thank you for your honest feedback. Rest assured, it will be used to improve our service.We're pleased you found comfort in your themed room and appreciated Victor's commitment to creating welcoming experiences for our younger guests.That said, we sincerely apologize that your stay did not meet your expectations in several aspects. Our team takes great care to ensure our facilities meet guest needs, and we regret the inconveniences you encountered. We've shared your comments about the dining options and room assignments with our management team to improve future experiences.Nonetheless, we're glad Victor's dedication contributed positively to your time here. His enthusiasm truly reflects our values of hospitality.We hope you will consider staying with us again in the future.Best regards,BLUESEA Costa Jardín & Spa

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• User:Kloe L

  Trip type: Family

  Average hotel but can’t fault the holiday, hotel or location

  30 Mar 2026

  The rooms, pools and food was your basic, expected service for a 3 star all inclusive family holiday, I personally wouldn’t say there was anything that stood out. HOWEVER Manuel ( bar staff ) and Victor ( entertainment) definitely made you feel welcome and at home with their jokes and constant smiles with people staying within the hotel, making the holiday worth it! Hotel Manager, Owner at BLUESEA Costa Jardin & Spa, responded to this review Dear Guest,Thank you for taking the time to write this review.We are delighted that Manuel's warm personality and Victor's engaging entertainment added such a vibrant touch to your stay. Their dedication to creating a welcoming atmosphere is something our team takes great pride in.That said, we sincerely regret that some aspects of your experience fell short of expectations. While our accommodations and dining options aim to provide comfort for all guests, we understand your perspective and will review how we can better align with our visitors' needs moving forward.Nonetheless, it is wonderful to know our prime location near Puerto de la Cruz's attractions contributed positively to your holiday. The blend of tranquillity and convenience is something we strive to maintain for every guest.We do hope we have the pleasure to see you again on a future occasion.Best regards,BLUESEA Costa Jardín & Spa

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• User:Oliver E

  Trip type: Family

  Staff were great

  30 Mar 2026

  The rooms and pool were average. Manuel was by far the best part, definitely made the whole holiday Hotel Manager, Owner at BLUESEA Costa Jardin & Spa, responded to this review Dear Oliver,Thank you for choosing our hotel and for sharing your review.Manuel’s dedication truly reflects our commitment to heartfelt hospitality, and we’ll be sure to share your kind words with him. We acknowledge your feedback on the rooms and pool and will review our standards accordingly.We would love to have you return in the future. Kindest regards,BLUESEA Costa Jardín & Spa

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