El Jostel

Recent Reviews: 552

• User:Charles H

  Trip type: Business

  One night stay

  01 Apr 2026

  I had a great stay at the Hampton Inn. The location was very convenient, with several nearby restaurants just a short drive away. The room was exceptionally clean and had updated plugs, which made it easy to charge all of my devices.Check-in was smooth and welcoming. Mrs. Tonya provided excellent service and made the process quick and easy while ensuring I felt taken care of right away.Overall, a very comfortable and hassle-free stay. I would definitely recommend this hotel and stay here again. Guest Relations Manager, Owner at Hampton Inn Huntsville-Arsenal/South Pkway, responded to this review Hi Charles H, Thank you so much for sharing your experience! We’re thrilled to hear that your stay was comfortable and hassle-free.It’s wonderful to know that the convenient location, clean room, and updated amenities made your visit easy and enjoyable. We’re especially happy to hear that Mrs. Tonya provided excellent service and made your check-in smooth and welcoming. She will be delighted to hear your kind words.We truly appreciate your recommendation and look forward to welcoming you back on your next visit. Your feedback means a lot to us, and we’re so glad we could provide a great experience during your stay.

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• User:FellowTraveler82750

  Trip type: Solo travel

  Excellent stay @ Hampton Inn Downtown Huntsville, AL

  12 Mar 2026

  Sorry to hear that some of you had such a bad stay but your stories are making me feel so important because my time at Hampton Inn Downtown Huntsville in Alabama was amazing. The staff and cleaning crew made me feel so special! Ms. Jones and the cleaning staff showed up on the spot as if they were reading my thoughts! I never called they just showed up! The comforts of the bed and pillows were amazing! I carry a “blue light” when I travel and I had no complaints about anything except the complimentary breakfast wasn’t all day!! Great stay!! Will be back!! Guest Relations Manager, Owner at Hampton Inn Huntsville-Arsenal/South Pkway, responded to this review Hi FellowTraveler82750, Thank you so much for taking the time to share your wonderful experience. We are absolutely delighted to hear that your stay was such a positive one.It’s especially meaningful to know that our team, including Ms. Jones and the housekeeping staff, helped make you feel so welcomed and cared for. Our goal is always to anticipate our guests’ needs and provide attentive service, so it’s fantastic to hear that their efforts made you feel special during your visit.We’re also glad that you found the bed and pillows so comfortable. A great night’s rest is an important part of any stay, and it’s wonderful to know that you were able to relax and sleep well while you were here.Your comment about the breakfast made us smile. We’re happy you enjoyed it, even if you wished it lasted all day! We truly appreciate your sense of humor and your kind words about the overall experience.Thank you again for sharing your feedback and for recognizing the efforts of our team. We’re thrilled that you had such a great stay and look forward to welcoming you back again on your next visit to Huntsville.

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• User:Alvie F

  Trip type: Solo travel

  I love the big tv. And the nice swivel chair, I was able to put my feet up on the bed. And just love it was very clean,

  15 Feb 2026

  I stayed over night for my one day Assembly in Downtown Huntsville Al. A very nice clean hotel, I really like the large room with a king size bed. And the wall toiletries were very good. The breakfast was very tasty, omelette tacos, roasted potatoes, sausage, I had red velvet waffles, or vanilla flavor, they had everything, no grits that day, but they do serve grits, fruit all everything breakfast. And it wasn't salty at all, I gave the breakfast attendant a tip. And her it was very good. And I always leave a tip for the housekeeper. I would love to stay there again. Guest Relations Manager, Owner at Hampton Inn Huntsville-Arsenal/South Pkway, responded to this review Hi alvief2026, Thank you so much for sharing such a detailed and thoughtful review of your stay in Huntsville! We’re so glad you chose to stay with us while attending your Assembly downtown, and it’s wonderful to hear that you had such a positive experience.We’re happy you enjoyed your spacious king room and found everything nice and clean. Comfort is so important, especially for a short overnight trip, and we’re glad the large layout and king-size bed helped you relax. It’s also great to hear that you appreciated the wall-mounted toiletries; those little details are designed to add convenience and quality to your stay.Your breakfast description made us smile! We love offering a variety of hot options like omelet tacos, roasted potatoes, sausage, and our waffle flavors, and red velvet is definitely a favorite. While we’re sorry grits weren’t available that particular morning, we’re glad you know they’re part of our usual rotation. It’s especially wonderful to hear that you found everything well-seasoned and not too salty. Our breakfast team works hard to keep everything fresh and flavorful.Thank you as well for recognizing our breakfast attendant and housekeeping team. Your kindness in tipping and acknowledging their hard work truly means a lot. Our team takes great pride in providing friendly, attentive service, and it’s heartwarming to know their efforts made a difference during your stay.We would absolutely love to welcome you back the next time you’re in Huntsville. Safe travels, and thank you again for your generous and encouraging words!

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• User:Susan D

  Trip type: Couples

  Toxic Sewer gas Made Me Sick

  03 Jan 2026

  Still smells like a sewer gas! We stayed one night in Oct 2025 & attributed the smell to the hot weather. This time we stayed 2 nights & I got headaches & eye/throat irritation from the sewer odors. The first room we had selected had a big barking dog next door. They moved us to another floor & charged us MORE than the rate that was on my confirmation!!! Going to try the downtown one next trip. Guest Relations Manager, Owner at Hampton Inn Huntsville-Arsenal/South Pkway, responded to this review Dear susandO827FN, Thank you for taking the time to share your feedback. We sincerely apologize for the discomfort you experienced during your stay. We understand how upsetting it can be to deal with unpleasant odors, especially when they cause headaches and irritation, and we regret that this impacted your experience with us.We also apologize for the inconvenience with your room assignment and the rate discrepancy. Guest comfort and transparency are very important to us, and we regret that your expectations were not met in this regard. Your feedback regarding both the odor issue and the billing concern has been shared with our management and maintenance teams so that we can address these matters and prevent similar issues in the future.We appreciate your honesty, as it helps us identify areas where improvements are needed. We hope that your next stay, whether with us again or at another location, provides a more comfortable experience.

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• User:Lacey B

  Trip type: Couples

  Room 220 was terrible!

  27 Sept 2025

  Room 220 is terrible! It smells like sewage, and they gave us some freebreeze and it did absolutely nothing. The toilet doesn't flush and it makes noises all night and bubbles. The beds looked like someone had slept in them when we first walked in.The shower did not drain and the window was broken . Room service also skipped our room. Guest Relations Manager, Owner at Hampton Inn Huntsville-Arsenal/South Pkway, responded to this review Dear laceyb553, Thank you for taking the time to share your experience. I want to sincerely apologize for the issues you encountered during your stay, especially with the condition of your room. The concerns you mentioned, including the unpleasant odor, plumbing problems, shower drainage, and housekeeping oversight, are absolutely not the standard we hold ourselves to, and I’m truly sorry that this was your experience.I completely understand how frustrating and uncomfortable this must have been, and I regret that our initial efforts to resolve the issue did not help. Please know that your comments have been shared in detail with our maintenance and housekeeping teams so that immediate corrective action can be taken. The room is currently being inspected and serviced thoroughly to ensure that every issue is addressed before the next guest checks in.I also apologize that your room appeared unprepared upon arrival and that housekeeping missed your room. This should never happen. We’re reviewing our inspection and room assignment procedures to prevent this from occurring again.Again, I’m very sorry that we fell short of expectations during your stay, but I truly appreciate your honesty. We will use your feedback to ensure our guests have a much better experience moving forward.

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