Gf Noelia

Recent Reviews: 616

• User:bradders11648

  Trip type: Family

  Lovely staff, ok hotel

  01 Apr 2026

  Ok hotel. Aesthetically the entrance is lovely. The rooms are a little dated but suited our needs. I would say if youre after self catering, the option isnt the best in the area. You get a hob and a fridge behind a wardrobe door. We went all inclusive and the meals were ok, choice was limited overall but there is at least a freshly cooked fish and meat option at both lunch and dinner which is appreciated. The bar is all invlusive from 1100-2300 but is not always manned so there is sometimes a wait to get a drink. And the other reviews are indeed correct, the pool is on the top floor whilst the only bar is on the ground floor. The pool can get busy and sunloungers go. Sadly they dont allow pool toys so the kids did get a bit bored. Bit of a walk into the main part of town (10 minutes) but plenty nearby. Especially the Zoo which is less than 1km away. The hotel is definitely more popular with Spanish than it is English but the majority of staff spoke good English (there was only 1 or 2 who struggled between my broken spanish and their broken english). Shout out to Alejandro who was attentive and lovely. Overall not a bad option for your money GF Hoteles, Other at GF Noelia, responded to this review Dear Guest,Thank you for your detailed review. We’re delighted you found our staff welcoming—especially Alejandro, who will be so pleased with your kind mention. We appreciate your feedback on the rooms, dining options, and facilities, and will take your comments on board as we continue to improve the guest experience. It’s great to hear you enjoyed the fresh cooking options and our convenient location. We hope to have the opportunity to welcome you back again in the future.With best regardsGF Noelia Team

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• User:Gemma F

  Trip type: Solo travel

  Location exactly what I wanted, some small improvements could improve guest experience a lot

  28 Mar 2026

  Chosen for location being very close to the bus station as I intended to use the buses every day to explore the island.Great sized room, twin beds pushed together, separate sofa and dining table with 2 chairs, bathroom with 3/4 size bath and shower over, small kitchenette with hob and fridge. Balcony overlooked sports centre which was noisy at most times. Not disturbed too much by traffic noise but aware of buses reversing around the bus station from fairly early in the morning.Weather was poor and also out most of the day during my stay so did not attempt to use pool area.Cleaners were efficient and polite and did a good job but also respected do not disturb signs and did not clean on those days.Some things in the room were not very practical. There was no separate hand soap at bathroom sink, only bath gel dispenser over bath. I ended up buying hand soap from the supermarket.Shampoo and shower gel attached to wall could not be reached if sat in bathtub and would have to step out of shower stream to use. Tiles throughout room can be dangerous when leaving bathroom with wet feet. Wardrobe doesn't have any long hanging space e.g for a dress. Bath towels are very small and thin. I'm not particularly tall or heavily built but the towel only just wrapped fully around me- bigger and thicker towels would be much better. Two sanitary bags were provided on day one but never replaced.I found the room very cold at night and had to get an extra blanket out of the wardrobe.Breakfast was decent with some hot options changing daily, freshly cooked eggs, crepes always available plus choice of 4 cereals, basic pastries, muffins etc, yogurt, fruit and a few bread rolls, meats, cheese etc.I stayed half board but found evening meals to be more mixed. Some nights I ate well and had 4 courses with soup, pasta in sauce with salad, main meat/fish with veg and dessert, but other nights options felt much more limited. Strict vegetarians (i.e those not eating fish either) would have no real main course options. There was always plain pasta, plain white rice, canarian wrinkly potatoes, salad, a type of pizza, some form of vegetables and a paella style dish and often something extra e.g pasta in a sauce or stew (self serve) but main meat/fish is served in small portions directly from the grill by the chef. Generally one type of meat and one fish on grill each night but always just plain grilled e.g nothing served with sauce or cooked in breadcrumbs or anything to make the food more filling....or any separate sauce to go over the plain pasta or rice. I stayed under 2 weeks but some items featured on the menu multiple times e.g there only seemed to be a range of around 4 soups which rotated. Storms and activity restrictions meant I couldn't do the hiking I had planned but perhaps a good thing as some nights I don't think the evening meal offering would have been sufficient to refuel from walk.One positive was drinks in the restaurant are very reasonably priced...glasses of wine and 750ml bottle water are both under 3 euros each.Staff were generally quite good and I managed to get a few requests understood in English with no issues, although note Puerto de la Cruz tends to be particularly popular with German rather than english speaking visitors. There was a mix up one evening when my table at dinner was fully cleared (including unfinished drink) while I was at the buffet getting my next course. Fortunately it was only water but still disappointing staff were not paying attention.Overall the location was exactly what I wanted and I would consider staying again for that convenience but would potentially look at B&B only. GF Hoteles, Other at GF Noelia, responded to this review Thank you very much for your detailed and balanced review. We’re delighted to hear that our location suited your plans perfectly and that you appreciated the room size, cleanliness, and the attentiveness of our housekeeping team.We also truly value your constructive feedback regarding the room layout and amenities. Your comments about the bathroom setup, storage space, towels, and in-room facilities have been noted and will be shared with the relevant teams, as these are important areas where small improvements can make a big difference to our guests’ comfort.We’re pleased you enjoyed the breakfast offering and found good value in the restaurant pricing. At the same time, we’re sorry to hear that the evening meals did not always meet your expectations, particularly regarding variety and vegetarian options. Your observations are very helpful and will be taken into consideration as we review our menus.We also apologise for the inconvenience you experienced during dinner service and will remind our team to be more attentive in these situations.It’s encouraging to know you would consider staying with us again, especially for the location, and we hope to have the opportunity to welcome you back and provide an even better experience in the future.With kind regardsGF Noelia Team

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• User:JebaVathaneeC

  Trip type: Couples

  Relaxing week

  10 Feb 2026

  Quiet place, no rush or quiue for the breakfast or other meals, Friendly workers. Rooms service is available everyday 😊 GF Hoteles, Other at GF Noelia, responded to this review Dear Guest,Thank you for taking the time to evaluate our hotel. We hope you will visit us again.RegardsGF Management Team

• User:carolinehA4023WD

  Trip type: Solo travel

  Lovely staff but this hotel is just too noisy

  02 Feb 2026

  I really wanted to like the Noelia - and in many ways I did - but it's the level of noise in the rooms that would stop me staying here again. Having read the reviews, I emailed in advance to ask for a room on the quieter side of the hotel, and received a very prompt and friendly reply letting me know if they would endeavour to do this. Upon arriving at the hotel, I was pleased to see that my request had been granted. Unfortunately, the noise problem went beyond just the sports centre; sounds carried so clearly through from the rooms above and either side that if I’d been able to speak German, I could have followed entire conversations and TV programmes. There were lots of positives however: * All the staff are so friendly and welcoming I felt very comfortable there. * The beds are super comfortable * There are many full length and large mirrors in the rooms* There was a coffee maker in the room* Water pressure is excellent and hot water is plentiful * There are recycling stations for guests to use* Cleaners came twice in my 5 night stayThere are also a few negatives:* There’s no long hanging space for dresses etc* The aircon is good (and included) but blows directly onto the bed which I couldn’t tolerate so had to turn it off at night* A toaster was listed but there wasn’t one* One of the kitchen outlets didn’t work* One cupboard door had a broken hinge, and the door to the bathroom didn’t close easily * I agree there really should be a snack bar at the pool. I don’t know why they haven’t done that. But there is at least a vending machineIn summary, I had an ok time. My experience was greatly enhanced by the attitude of the staff, who should be commended. The hotel itself desperately needs some attention, and ultimately, the thin walls were just too much of a problem for me. GF Hoteles, Other at GF Noelia, responded to this review Dear Caroline, Thank you for taking the time to share such detailed feedback. We’re really pleased you felt well looked after by our team and enjoyed the comfort of the bed and room amenities.We’re truly sorry, though, that noise affected your stay despite our efforts to allocate a quieter room. Your comments about sound travelling between rooms are taken very seriously and have been shared with our management and maintenance teams, along with the points you raised about the room equipment and repairs.We appreciate your suggestions regarding storage and the pool snack option as well. Thank you again for your stay, and we hope we’ll have the opportunity to welcome you back in the future.RegardsGF Noelia Team

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• User:521joanned

  Trip type: Friends getaway

  Nice hotel but needs improving

  28 Jan 2026

  Nice hotel if a bit dated , especially the bedrooms,rooms were cleaned daily.staff are outstanding, friendly and helpful, food hit and miss, just wanted to have meat and cheese with a salad on a dinner time not breakfast, and more than fish, chicken and pork. Pool area needs improving also , but the staff make up for everything negatives about the hotel, would I return yes. GF Hoteles, Other at GF Noelia, responded to this review Thank you for sharing your feedback. We’re delighted to hear that you found our staff outstanding, friendly and helpful, and that you would consider returning — that truly means a lot to us. We appreciate your honest comments regarding the rooms, food variety and pool area, and these have been shared with our team as areas to keep improving. Your feedback helps us continue to enhance the guest experience, and we hope to welcome you back again for an even better stay.RegardsGF Noelia Team

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