H10 Conquistador

Recent Reviews: 9204

• User:grahamhF4879XF

  Trip type: Couples

  Decent hotel but just seemed something missing

  27 Apr 2026

  Not a bad hotel all in all.FoodI thought the food was ok. A bit confusing with the lay out with thing where I didnt think they should be. The food for me was decent but not outstanding.I thought the snack bar wasn't fit for purpose. We were all inclusive so I understand it has to be ordered & have no problem with that but I thought the standard of food at the snack bar was poor. The ice creams that were included were very nice though.PoolLarge pool was lively but was too cold. The adults only infinity pool was amazing with the amazing barman Pedro. It was listed as heated & seemed warmish when we went in early in the week but seemed a log colder later in the week so not sure if it is heated. Maybe on warmer days the heat is lowered.One drawback about the infinity pool was that there was no toilet there & it was quite a walk to the nearest one.BarsI thought the bars were excellent & all the bar staff were very helpful. The pool bar had great service & a decent selectiin of drinks & as far as i am aware no charges for special cocktails. As mentioned previously Pedro in the van at the adult pool was great but had limited choice which if you didnt like the "cocktail of the day" meant a trek to the pool bar. The main bar was good on an evening with table service & very alert staff. Al la cartesWe went to the Steak house al al carte. There is no charge for this. A had a soup starter which was ok & some fish pieces that for me had too much batter on them. I thought the steak was ok & the cheesecake was niceSenses showI thought the Senses show was excellent. The service was excellent. The food was very nice & the show was great fun. I would highly recommend.RoomsWe got an upgrade to a junior suite. While I appreciate the upgrade as a couple the space wasn't really needed. Plus because it was an upgrade we were the furthest room from the facilities & also had the worst pool in the hotel, but i guess we should be appreciative.EntertainmentI thought the entertainment was ok. But bizarrely there was a cold windy night & they chose to have a female singer outside. Most of the guests went to the upstairs bar because it was cold & windy. Its not really for me to make an opinion but surely they should have moved the entertainment inside.Animation teamLow key is the key word here. Not once did they tell us what entertainment was on any day. They didnt walk around the hotel giving information. They didnt even acknowledge guests. Probably the worst animation team I have known & i am quite an experienced traveller.LocationGreat for nightlife & 5 minutes off the Golden Mile & near the beach. Excellent location.ReceptionExcellent staff, very professional. Although we did have an issue with losing the receipt for our towels & the man at reception giving us wrong information so when we went to collect our deposit the most obnoxious rude arrogant man in the whole of the Canaries would give us our money back. Eventually after another visit to reception this was resolved.I dont go back to the same hotel twice but even if I didnt I wouldn't come back to this hotel. That's not to say we didnt have a good time though.

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• User:Charlotte C

  Trip type: Couples

  Poor sleeping accommodation

  26 Apr 2026

  The bed was so so small and mattress was very very hard, suppose to be a double, it wasn't. We are not large people. When we complained to reception the girl said SPANISH PEOPLE ARE SMALL. We are British. We couldn't sleep in the bed, spoilt our holiday. Small room, and no chair to sit on. There have been others complained re bed. Be careful there are rooms and beds same as ours. Won't be back at this hotel.

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• User:PWN13

  Trip type: Couples

  Great winter getaway. We will return.

  25 Apr 2026

  What a fantastic stay from start to finish. From the moment we arrived until the day we left, we genuinely couldn’t fault the hotel or its staff.We stayed all-inclusive in a standard double room on the first floor, which was both tidy and spacious. The room was cleaned daily, with the beds made each day, and the minibar was regularly stocked and included at no extra cost, which was a great touch.The food across all services was excellent, with plenty of variety to suit everyone. There were lots of freshly cooked options, and the waiting staff and hosts were consistently attentive and welcoming.The drinks selection was equally impressive, with branded spirits available at all bars and expertly made cocktails throughout the hotel—even at the outdoor bar. A special mention goes to Muguelle, the barman outside, who made fantastic cocktails all day with a friendly smile. The lobby bar was a standout, offering table service, outstanding pornstar martinis, and even draught cider.As part of the 7-day all-inclusive package, guests can dine at one of the themed restaurants. We chose the Japanese restaurant, which was a brilliant experience with top-quality food.We spent most of our days in the adults-only top deck area, enjoying the infinity pool and the beautiful sea views. There’s also a small bar there serving daily cocktails and a good selection of drinks, making it a perfect spot to relax.A big thank you to Liza on reception, who was incredibly helpful and welcoming on arrival.Tip of the week: if you prefer less sweet coffee, choose the filter coffee option from the machine and add milk separately, as the machine milk is quite sweet.Towel deposit is €15, with a €1 fee to refresh them, and the deposit is returned at the end of your stay.We had an amazing time and will definitely be returning next year.

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• User:Nev202

  Trip type: Family

  Horrendous management

  16 Apr 2026

  First day was only giving half of the welcome pack and drinks fridge was empty , staff are petrified of mangement , Went to lunch as we where half board to be told water is not included you must pay for water with your lunch ( never heard of this rule ever ) then to be told by the guest service people, you can have tap water but it does not agree with most people ? Then to be told there is water round the pool area but you carnt bring it to the restaurant ( why say it ) Day 2 my wife asked if we could bring my daughter into the hotel to surprise me her being here , to be told no sorry this hotel does not do this ( fair enough) my wife then pointed out it’s not on the website and made a suggestion to may be put it on to the young lady who was on the front desk , as we where talking the 2nd manager cut the young lady short and started screaming his head off infront of all the people checking in ( never seen anything like it ) I asked him to calm down , he then got worse , I asked for his name he said his name was THANKYOU ? he’s eyes where bulging from his head and lips where trembling, we reported him and received a email basically saying we are sorry for his actions and we will deal with him internally, hope you enjoy the rest of our stay , Last day no pure orange for breakfast and coffee machines not working , Feel for all staff in this hotel , there look petrified, Daniela Dorta, Atención al cliente/recepción at H10 Conquistador, responded to this review Dear Nev202,Thank you for sharing your feedback. We sincerely regret that your experience did not meet your expectations, although we would like to take this opportunity to clarify several points regarding the situations mentioned.It appears there was some confusion regarding the terms of your stay. While we always strive to be helpful, many of these details are specified in the booking conditions and our general information. Regarding the "Day Pass" for family members, this is a service we do not offer or advertise, as our facilities are reserved exclusively for our registered guests to ensure their comfort and privacy. We understand this was disappointing, but our team must consistently apply these established policies.Regarding the incident at the front desk, we sincerely apologize if the interaction with our Assistant Manager felt overly tense. His intervention occurred after a long period of trying to clarify our policies, but we truly regret if the situation escalated in an uncomfortable way. This is certainly not the impression we wish to leave on our guests, and we take your comments regarding this encounter very seriously.Concerning the water, as per Spanish legislation, tap water is available upon request. However, as stated in your Half Board conditions, drinks are not included during meals. We simply advise our guests that local tap water has a high mineral content, which is why we offer filtered and bottled alternatives for your comfort and safety.We appreciate your feedback and will use it to continue refining our service. For future travels, we kindly recommend verifying specific hotel policies in advance to ensure the chosen establishment fully aligns with your expectations.Best regards from the H10 Conquistador's team.

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• User:19natashaf

  Trip type: Family

  Good stay at this family friendly hotel

  13 Apr 2026

  We stayed for one week half board at this family friendly hotel. Overall we had a good experience, rooms were relatively clean albeit a little small for the 3 of us, was bit of a squeeze but we spend most of the day outside so not so bad. Fantastic location and good choice of facilities. Food was really good with a varied selection on offer, fairly good layout and separation of types of food (minimal cross contamination if you have specific dietary requirements) Friendly staff and good kids entertainment team, our child loved the mini disco.A couple of cons, entertainment is very loud and goes on until late, there is no sound proofing so don’t expect to get to sleep before 11.00pmThe kids pool is super tiny and is the only place that children can play with any type of floats or balls. Would definitely visit again. Daniela Dorta, Atención al cliente/recepción at H10 Conquistador, responded to this review Dear 19natashaf,Thank you very much for choosing H10 Conquistador for your family holiday and for sharing your experience with the TripAdvisor community. We are delighted to hear that you had a good stay and that you would definitely visit us again.It is a pleasure to know that you enjoyed our fantastic location and the varied selection at our buffet.We will also be sure to share your kind words with our entertainment team; they will be thrilled to know your child loved the mini disco!Regarding your comments about the room, we would like to clarify that we offer different types of accommodation to suit our guests' needs. While our Double Rooms allow for an extra bed, this can naturally reduce the available living space. For enhanced family comfort, we offer Junior Suites, and for those seeking even more space, our Suites are the ideal choice.We also take note of your feedback regarding the kids' pool and the entertainment volume, which typically runs until 11:00 PM. We appreciate these observations as they help us to continue improving our guest experience.We look forward to welcoming you and your family back for another enjoyable stay in the future!Kindest regards from the H10 Conquistador's team.

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