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Iberostar Heritage Grand Mencey

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Iberostar Heritage Grand Mencey

locationSanta Cruz de Tenerife, Tenerife

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About Iberostar Heritage Grand MenceyAbout Iberostar Heritage Grand Mencey

Location

Centrally located in Santa Cruz, this hotel is about 8.5 km from the public sandy beach. The nearest shops can be reached within about 400 m.

Facility

The hotel has 7 lifts and features 261 non-smoking rooms. The friendly staff at the reception desk are happy to answer any questions. A car hire service, 24-hour room service (for a fee), 14 conference rooms, a projector and a flip chart and pens are available. Wireless internet access (no extra charge) allows guests to stay connected while on holiday. The hotel offers a range of facilities for guests with disabilities. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park (for a fee). A bicycle hire service provides all the necessary equipment for exploring the surrounding area. Daily newspapers are available for purchase.

Rooms

Rooms are equipped with air conditioning. Guests have garden view from the balcony or terrace, which are standard features of some rooms. Rooms have a queen-size bed or a king-size bed. A safe and, for a fee, a minibar are also available. Guests will also find a tea/coffee station included among the standard features. A telephone, a flatscreen television with satellite channels and WiFi (no extra charge) are provided as well. Slippers are included. Bathrooms are equipped with a bidet. A hairdryer, a vanity mirror and bathrobes are provided. Wheelchair-accessible rooms can also be booked.

Sport

Guests can taking a refreshing dip or just relax in the pool complex, which includes indoor and outdoor areas (for a fee). A hot tub invites guests to soothe their muscles (for a fee), and a poolside snack bar will take care of any hungry bellies. Parasols and comfortable sun loungers are available on the sun terrace. Those who wish to stay active while on holiday can enjoy golf and paddle tennis. For a fee, cycling/mountain biking is also available. The fitness rooms are perfect for a comprehensive workout. Various wellness options, such as a spa, a sauna, a hammam, massage treatments and a reflexology massage, are offered for a fee. Guests of all ages have the opportunity to enjoy a fun entertainment programme.

Meals

The hotel includes a bar. Delicious specialities await guests in 3 non-smoking, air-conditioned restaurants. Catering options include bed and breakfast, half board and full board. A generous breakfast buffet, lunch and dinner offer plenty of delicious variety. Diet meals, vegetarian dishes and children's meals can be prepared on request. The hotel also offers snacks. The hotel offers a selection of alcoholic and non-alcoholic beverages.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.

Amenities at Iberostar Heritage Grand Mencey Amenities at Iberostar Heritage Grand Mencey

  • Facilities

    • -

      Air conditioning

    • -

      Bar(s)

    • -

      Bicycle Hire

    • -

      Car Park

    • -

      Casino

    • -

      Conference Room

    • -

      Currency Exchange

    • -

      Disability-friendly

    • -

      Garage

    • -

      Lifts

    • -

      Restaurant(s)

    • -

      Restaurant(s) with non-smoking area

    • -

      Room Service

    • -

      Wifi

  • Meals

    • -

      Breakfast Buffet

    • -

      Full Board

    • -

      Half Board

    • -

      Special Diet

  • Sport/Entertainment

    • -

      Children's Entertainment

    • -

      Cycling/Mountain Biking

    • -

      Entertainment Programme

    • -

      Golf

    • -

      Gym

    • -

      Indoor Pool

    • -

      Jacuzzi

    • -

      Massage

    • -

      Outdoor Pool(s)

    • -

      Parasols

    • -

      Sauna

    • -

      Sun loungers

    • -

      Sun terrace

LocationLocation

Map preview

Around this property:

Park

50 m

City Centre

150 m

Shopping opportunities

400 m

Bus Station

2 km

Beach

8 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1874

Very Good

705

Average

249

Poor

88

Terrible

53

Recent Reviews: 2969

  • User:Anthony L

    Trip type: Family

    This hotel has a old world charm.

    rating13 May 2026

    I always stay at this location, good rooms, great pool, gym, spa, bars and restaurant's. I visit Tenerife several times a year and always make a point of staying at this hotel. I travel the world with work and I rate this hotel and this city as well worth a visit. online experience, Owner at Iberostar Heritage Grand Mencey, responded to this review Dear Anthony,Thank you for your continued loyalty to Iberostar Heritage Grand Mencey and for kindly taking the time to write your review. We are delighted you have taken many wonderful memories home with you and our staff will be honoured to hear they made a positive impression on you. On behalf of the team, we would like to express our appreciation for your kind words and we look forward to welcoming you again very soon. Kindest Regards,Quality ManagerIberostar Heritage Grand Mencey

  • User:wendykX1204SP

    Trip type: Couples

    Not our favorite vacation

    rating10 May 2026

    The hotel was nice for our vacation. But the bed was not comfortable. You need more healthy things to eat. Employees were nice. But was not so excited being at the Santa Cruz de Tenerife, Canary Islands. We will not visit this area again. online experience, Owner at Iberostar Heritage Grand Mencey, responded to this review Dear Wendy,Thank you for sharing your feedback regarding your recent stay with us.It is a pleasure to hear you enjoyed our hotel overall. On the other hand, we are sorry to learn that we were unable to meet all your expectations as it is important to us to ensure that we provide comfortable and inviting accommodations with high-quality furnishings and amenities. Regarding our culinary offer, we strive to offer a wide range of fresh options and regret that it did not fully meet your expectations during your stay. We appreciate your suggestions for improvement and have passed them to the correct teams for their attention. Thank you once again for your valuable comments, and we hope to have the opportunity to welcome you back in the future.Regards,Quality ManagerIberostar Heritage Grand Mencey

  • User:Angela S

    Trip type: Couples

    Interesting menu, good service

    rating19 Apr 2026

    After a small obstacle because we had not booked a table in advance, everything worked out really well. Great service, lovely food. online experience, Owner at Iberostar Heritage Grand Mencey, responded to this review Dear Angela,We are happy to hear that you had a pleasant stay with us. Your thoughtful feedback is deeply appreciated, and we are grateful for your complimentary review. We would be delighted to have the opportunity to welcome you back for another memorable visit.Kind regards,Quality ManagerIberostar Heritage Grand Mencey

  • User:freddifederica

    Trip type: Couples

    Awesome stay, beyond expectations

    rating19 Apr 2026

    Great experience, great (heated) outdoor pool, best restaurants in town, atmosphere is very friendly and relaxed.Carlos at the Los Laureles Restaurant was very nice, friendly and attentive. Kenier (lifeguard at the pool) was also very attentive, friendly and welcoming, while also always keeping the space tidy and clean. Service throughout the hotel has been outstanding and has been super convenient that the hotel has several restaurants within its grounds.Room was nice and tidy. Some small details could be slightly upgraded in the furniture/fixtures as there are some small dents and other signs of age, but the raw materials are of exceptional quality and the design/architecture and decor are very welcoming. The design of the hotel inside with the mix of green/nature, modern concrete and natural wood is very gorgeous and impressive. The other guests were also chilled and very respectful (including at the pool!). Every morning the room was cleaned and made super tidy to very high standards by the staff. We requested also to change one of our pillows and they offered us a range of different pillows to try directly in our room. Overall had been really great, relaxing and friendly throughout. online experience, Owner at Iberostar Heritage Grand Mencey, responded to this review Dear Guest,Thank you for your wonderful review. We are so happy to hear that you enjoyed your stay at our hotel. Your feedback is essential to our continuous improvement, and we appreciate your kind words. We look forward to seeing you again soon.Best regards,Quality ManagerIberostar Heritage Grand Mencey

  • User:russello895

    Trip type: Family

    Checked out the hotel 4 days early because it was so bad.

    rating05 Apr 2026

    Booked through jet2 for a luxury family holiday. Was very disappointed overall and actually left the hotel 4 days early. On arrival we had no help with our luggage or guidance of any sort. Checked into outer rooms which were extremely basic and small and no views of anything and balcony’s just had 2 small chairs on them. This is honestly not a holiday location but a city break location. We then went for food in the pool restaurant..was ignored for 10 mins standing at the around so we sat ourselves down at a table then straight away told to move. The service was extremely slow and staff very rude. Constantly trying to get their attention just to order drinks and ask for menus. The food finally arrived and was good but the experience was bad. Later that night went for drinks at hotel bar..once again after 15 mins got up and got the waiter’s attention..took our order then we waited another 15 mins for the drinks. Ordered another drink and they totally forgot it and we had to go chase it up 20 mins later..no apology or anything just an abrupt response. Went to bed Next morning went for breakfast..service was good but overall the food was really bad and choice for a 5 star hotel was disappointing. Decided to check out after breakfast 4 days early and the overall experience was appalling. online experience, Owner at Iberostar Heritage Grand Mencey, responded to this review Dear Guest, Thank you for sharing your assessment of our Iberostar hotel.We regret that we did not exceed your expectations on this occasion. The well-being of our guests is our priority, and we strive to provide a relaxing stay with rooms equipped with high-quality furnishings and amenities for optimal comfort. In addition, our reception staff are happy to meet the needs of our guests in the best possible way and are renowned for their efficient and professional service. Furthermore, the standard and quality of our gastronomy are one of our main hallmarks, and our talented team of chefs is dedicated to preparing menus that are varied, exciting, and representative of both national and international cuisine. However, we apologise if this was not the impression received and for any possible misunderstanding. Please rest assured that we will share your observations with the corresponding departments for their attention and review, and we will take advantage of the improvement opportunities they provide. We hope Iberostar continues to be part of your future holiday plans, and we thank you again for your feedback. Kind Regards, Quality ManagerIberostar Heritage Grand Mencey

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