Iberostar Heritage Grand Mencey

69+ photos

Iberostar Heritage Grand Mencey

Name: Iberostar Heritage Grand Mencey
Address: Calle Doctor Jose Naveiras, 38, Tenerife, spain
Telephone: 0204 505 9777
Rating: 4.4

tenerife, spain

About Iberostar Heritage Grand Mencey

location

Centrally located in Santa Cruz, this hotel is about 8.5 km from the public sandy beach. The nearest shops can be reached within about 400 m.

facility

The hotel has 7 lifts and features 261 non-smoking rooms. The friendly staff at the reception desk are happy to answer any questions. A car hire service, 24-hour room service (for a fee), 14 conference rooms, a projector and a flip chart and pens are available. Wireless internet access (no extra charge) allows guests to stay connected while on holiday. The hotel offers a range of facilities for guests with disabilities. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park (for a fee). A bicycle hire service provides all the necessary equipment for exploring the surrounding area. Daily newspapers are available for purchase.

rooms

Rooms are equipped with air conditioning. Guests have garden view from the balcony or terrace, which are standard features of some rooms. Rooms have a queen-size bed or a king-size bed. A safe and, for a fee, a minibar are also available. Guests will also find a tea/coffee station included among the standard features. A telephone, a flatscreen television with satellite channels and WiFi (no extra charge) are provided as well. Slippers are included. Bathrooms are equipped with a bidet. A hairdryer, a vanity mirror and bathrobes are provided. Wheelchair-accessible rooms can also be booked.

sport

Guests can taking a refreshing dip or just relax in the pool complex, which includes indoor and outdoor areas (for a fee). A hot tub invites guests to soothe their muscles (for a fee), and a poolside snack bar will take care of any hungry bellies. Parasols and comfortable sun loungers are available on the sun terrace. Those who wish to stay active while on holiday can enjoy golf and paddle tennis. For a fee, cycling/mountain biking is also available. The fitness rooms are perfect for a comprehensive workout. Various wellness options, such as a spa, a sauna, a hammam, massage treatments and a reflexology massage, are offered for a fee. Guests of all ages have the opportunity to enjoy a fun entertainment programme.

meals

The hotel includes a bar. Delicious specialities await guests in 3 non-smoking, air-conditioned restaurants. Catering options include bed and breakfast, half board and full board. A generous breakfast buffet, lunch and dinner offer plenty of delicious variety. Diet meals, vegetarian dishes and children's meals can be prepared on request. The hotel also offers snacks. The hotel offers a selection of alcoholic and non-alcoholic beverages.

Amenities at Iberostar Heritage Grand Mencey

Facilities (17)

Air conditioningCurrency ExchangeShopsCasinoConference RoomRoom ServiceLaundry ServiceBicycle HireGaragePetsElevator/ LiftIroning servicesLaundryNewspaperParkingSmoking roomsWifi

Beauty and Spa (4)

MassageSalonSpaSteam and Sauna

Building Information (1)

Garden (m²)

Business Center and Conferences (1)

Business Center

Common Area (2)

ReceptionSun Deck

Distances (1)

Beach

Family and Kids (1)

Childcare service

General Services (7)

ConciergeDoctor on callLuggage storageMultilingual StaffPool/ Beach towelsWake-up Call / ServiceWheelchair

Hygiene (4)

Contactless check-in/-outProtective equipment for employeesGym/ Fitness centreFirst-aid services

Indoor Activities and Sports (1)

Yoga

Meals (7)

Breakfast BuffetBreakfast ServedSpecial DietContinental BreakfastBarCafeRestaurant

Object Information (1)

Fax

Outdoor Activities and Sports (1)

Outdoor sports

Payment (1)

ATM

Room Facilities (11)

ShowerBathtubHairdryerMinibarFridgeTVBathrobesClosetRoom serviceSlippersToiletries

Shopping (1)

Souvenir shop

Sport/Entertainment (6)

Indoor PoolOutdoor Pool(s)Swimming PoolSaunaTanning Studio/SolariumEvents

Location

Santa Cruz de Tenerife, Tenerife, Canary Islands, Spain

Calle Doctor Jose Naveiras, 38

Nearest beach8km

What's nearby

Park50m
City Centre150m
Shopping opportunities400m
Bus Station2km
Nearest beach8km

Check-in from 3:00 PM · Check-out by 12:00 PM

Santa Cruz de Tenerife, Tenerife, Canary Islands, Spain

Calle Doctor Jose Naveiras, 38

Nearest beach8km

What's nearby

Park50m
City Centre150m
Shopping opportunities400m
Bus Station2km
Nearest beach8km

Check-in from 3:00 PM · Check-out by 12:00 PM

User Rating & Reviews

4.4

Very Good

2996 reviews

Value
Rooms
Cleanliness
Service

Excellent1894
Very Good707
Average249
Poor91
Terrible55

Recent Reviews: 2996

User: Lotanna N
Trip type: Family
Nnoli Family Summertime
A perfect relaxing environment for the family, centrally located with ease to reach sight seeing hot-spots.The meals were delicious and the rooms were cleaned and bedsheets refreshed daily. online experience, Owner at Iberostar Heritage Grand Mencey, responded to this review Dear Guest,On behalf of our entire team, we would like to express our deepest gratitude for your positive feedback. We… A perfect relaxing environment for the family, centrally located with ease to reach sight seeing hot-spots.The meals were delicious and the rooms were cleaned and bedsheets refreshed daily. online experience, Owner at Iberostar Heritage Grand Mencey, respon…
User: slimtc1
Trip type: Couples
A Grand Hotel in a good location
Over the years I have stayed in many hotels on business but this trip was just for pleasure.We have traveled to Tenerife many times and this was the first time in the capital.The iberostar hotel is a great and somewhat grand hotel in a great location a short walk from most places.Check-in was quick and easy, our room was of a good size, very clean and with a nice little balcony. The overall facili… Over the years I have stayed in many hotels on business but this trip was just for pleasure.We have traveled to Tenerife many times and this was the first time in the capital.The iberostar hotel is a great and somewhat grand hotel in a great location a short w…
User: Palo A
Trip type: Family
Great hotel
The hotel was lovely. The food in the buffet was excellent and staff very friendly. Our room was lovely with a good balcony and bathroom. The staff were all very helpful and friendly. Special mention for Keniel the pool attendant. I would definitely go there again. online experience, Owner at Iberostar Heritage Grand Mencey, responded to this review Dear Guest,Thank you for your wonderful rev… The hotel was lovely. The food in the buffet was excellent and staff very friendly. Our room was lovely with a good balcony and bathroom. The staff were all very helpful and friendly. Special mention for Keniel the pool attendant. I would definitely go there a…
User: Tia B
Trip type: Family
Amazing
Honestly amazing hotel the breakfast had ppenty of high quality options and the pool area was very relaxing and the sunlounger are very comfy. The lunch that u could vuy fron the hotel was unreal quality with lots if options. The staff was lovely. The bartender carlos was great and all other staff also. Room service is great. And the location is amazing. A 10minute walk to tge most beautiful town… Honestly amazing hotel the breakfast had ppenty of high quality options and the pool area was very relaxing and the sunlounger are very comfy. The lunch that u could vuy fron the hotel was unreal quality with lots if options. The staff was lovely. The bartende…
User: Nichola717
Trip type: Family
Family stay August 2026
As a family who recently stayed here for a week, we unfortunately don’t feel the overall experience here lived up to a true five star standard. The hotel itself is beautiful, with gorgeous very well maintained gardens and some excellent facilities. However, the biggest issue for us was the service. It was consistently slow on the majority of occasions we waited over half an hour just to get servic… As a family who recently stayed here for a week, we unfortunately don’t feel the overall experience here lived up to a true five star standard. The hotel itself is beautiful, with gorgeous very well maintained gardens and some excellent facilities. However, th…

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