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Ona Beverly Hills Heights

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Ona Beverly Hills Heights

locationLos Cristianos, Tenerife

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About Ona Beverly Hills HeightsAbout Ona Beverly Hills Heights

Location

This apartment complex is located in Arona, about 1 km from the beach.

Facility

Multilingual staff (English, German, French) at the reception desk in the lobby are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service, cash machine and drinks machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The complex has wheelchair-accessible facilities and a lift. There are a number of shops, including a supermarket. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a library. Guests arriving by car can park their vehicles in the car park for no extra charge. Further services and facilities include a 24-hour security service, a childcare service, a car hire service, a transfer service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. A fax machine is available for guests' business needs.

Rooms

Rooms feature a living area, a kitchen and a bathroom. Air conditioning and central heating ensure comfortable temperatures. In most units, guests can enjoy a view of the sea from a balcony or terrace. The rooms have a double bed and a sofa bed. Separate bedrooms are available. Extra beds can be requested. A safe provides secure storage for guests' personal property. The kitchenette comes with a microwave and a tea/coffee station. A telephone, satellite television and WiFi ensure optimal comfort. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. The complex has family rooms and non-smoking rooms.

Sport

The outdoor pool complex includes a children's swimming area and pleasantly heated water to ensure comfortable swimming. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A terrace with sun loungers and parasols is available. For those who wish to stay active while on holiday, the complex offers cycling/mountain biking. Guests can enjoy a wide range of indoor sports, including a gym, billiards, darts, bowling, squash and aerobics. Various wellness options are available at the apartment complex, including a spa, a sauna, a steam bath, a hammam, a beauty salon, massage treatments and a solarium. Additional leisure activities include an entertainment programme, a kids' club and live music.

Meals

Dining facilities include a restaurant, a café and a bar. Half board is offered as a catering option. A generous breakfast buffet and dinner are served every day.

Payment

The complex accepts the following credit cards: American Express, VISA and MasterCard.

Amenities at Ona Beverly Hills Heights Amenities at Ona Beverly Hills Heights

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Currency Exchange

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      Hotel Safe

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      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Pets

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      Restaurant(s)

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      Shops

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      Small supermarket

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Half Board

  • Sport/Entertainment

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      Aerobics

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      Billiards/Snooker

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      Bowling

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      Children's Pool

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      Cycling/Mountain Biking

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      Darts

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      Gym

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      Heated Pool(s)

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Squash

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Tanning Studio/Solarium

LocationLocation

Map preview

Around this property:

Beach

1 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

268

Very Good

237

Average

96

Poor

31

Terrible

42

Recent Reviews: 674

  • User:Chrisst1g

    Trip type: Family

    could be amazing

    rating27 Apr 2026

    from the start communication started with whatsapp which was good and easy to contact.Pluses:apartment was fantastic and had everything we needed.in a quiet area.sea views were amazing.pool area was immaculate and very beautiful.lots of grass areas kept well.no loud music or anything so you can just relax by the beautiful pool all day.sunbeds available all the time but it was april.reception staff was lovely and helpful at all times.the area felt safe with a few good restaurants within walking distance.cons:never known a hotel rent you a beach towel..usually free with a refundable deposit.not here €5 each per stay.A big pet hate of mine is air con not working or being very poor/noisy you go to relax and sleep. sent maintenance out who didn’t have a clue and didn’t even take the vent off to clean the fins shone my phone torch in and they were filthy.just told it would be mended on the day i came home. they did give us a fan but it was poor in all three rooms.other guests in the hotel said theirs was poor also.one of the bar staff at pool bar told us to come back just to order two beer in 15mins as she was cooking someone’s food. this did get addressed but the same person charged me €2.10 more than my drink should have been.did check after as i thought €10:50 for a g&t was steep.on a plus never saw her again and the young lad who was on after was great.another pet hate is the smell of weed. i know it’s legal there but it was every time we went in the balcony and even seemed to fill our room of it at 4am because we had the windows open because of the air con issue.overall a great hotel .spoilt by a couple of silly issues that shouldn’t exist and would now be getting 5 star review if it were managed properly.

  • User:Tanya N

    Trip type: Couples

    Fantastic Stay with Amazing Staff, Let Down by Noise from Other Guests

    rating20 Apr 2026

    We had an overall brilliant stay at Ona Beverly Hills and would definitely return!What we loved:* The staff are incredibly friendly and go above and beyond to help – they really made the stay special.* Rooms are cleaned every 2 days with fresh sheets and towels, which we really appreciated.* The breakfast is absolutely worth it – such good quality and a great start to the day.* The pool is fantastic – always warm and perfect for cooling down and relaxing.What could be improved (not really the hotel’s fault):* Noise from other guests was quite frustrating at times.* On the first night, people were gathering right outside our room near the steps.* Another evening, a family let their kids run around screaming past 10pm.* Guests in the room above were very noisy, especially walking around late at night and early morning – even wearing heels, which made it worse.* One night there was a large group outside our room blasting music, shouting, and cheering past 10pm.We did report the noise to reception, and to be fair, the staff handled it quickly and professionally, which we really appreciated. However, the group came back a second time. At first, we weren’t sure what they were doing—it seemed like a college group heading out for the night. But when they returned the second time, it felt like something completely different. It almost seemed like some sort of ritual or organised activity, going on from around 9:30pm to 10:45pm.Although I don’t feel that disabled guests should be expected to go all the way up to the top floors, we were placed just one floor below. If I’m going to be made to go that high anyway, I would have preferred being on the top floor so we wouldn’t have had to deal with the noise and disruption from other guests.I also believe that disabled guests should be prioritised for ground floor rooms where possible. I was wearing my Hidden Disabilities (Daisy) lanyard to indicate that I have a disability, but situations like this make me feel like I’m wearing it for no reason, as it doesn’t seem to be taken into consideration.Overall:* A fantastic stay with amazing staff and great facilities.* We would definitely come back, but next time we’d request a top-floor room in a quieter area. Hotel Manager, Owner at Beverly Hills Heights - Excel Hotels & Resort, responded to this review Hello Tanya,Thanks for letting us know your opinion of your stay.We’re so happy to know that you enjoyed our friendly staff 🏨, cleaning service, and the delicious breakfast to start your mornings. Our heated pool is indeed perfect for unwinding!It would be great to welcome you back for an even better stay.All the best,Ona Beverly Hills Heights

  • User:delboy564

    Trip type:

    shortage of towels

    rating25 Mar 2026

    i loved the resort, however for 4 of us there was only 1 quilt and 2 towels, trip to reception to sort out, then on cleaning days back down to 2 towels......so very very annoying, do they think we will steal them? Hotel Manager, Owner at Beverly Hills Heights - Excel Hotels & Resort, responded to this review Hello! Thanks for your review.We're happy to know that you loved our Resort.Regarding linen, additional towels and other items are always available upon request.We assure you our team never questions guest integrity and aims to balance comfort with environmental responsibility.Wishing you the best,Ona Beverly Hills Heights

  • User:SuzyMc58uk

    Trip type: Couples

    Well organised and well run establishment.

    rating25 Mar 2026

    A well organised and well run establishment. I see people complaining that their apartments were only serviced once in a week and it makes me wonder how often they change their bedding and towels. The staff were really hard working and cheerful. Special shout-out for them at breakfast time when it was really busy. Hotel Manager, Owner at Beverly Hills Heights - Excel Hotels & Resort, responded to this review Dear Suzy,Thank you so much for your objetive review!We are so grateful for appreciating our team's hard work.We strive to provide a comfortable and happy holiday experience.We hope to welcome you back.Best wishes,Ona Beverly Hills Heights

  • User:r0ydunwell

    Trip type: Family

    provided everything I wanted in an apartment hotel

    rating26 Nov 2025

    from start to finish this apartment hotel was excellent, exceptionally clean and staff really really friendlyFabulous pool and had a beautiful Seaview roomWould recommend highly Hotel Manager, Owner at Beverly Hills Heights - Excel Hotels & Resort, responded to this review Hi there! Thanks for this awesome feedback. 🤗We're thrilled you enjoyed our spotless accommodations 🧼 and found our team exceptionally friendly. Our heated pool with its stunning vista of La Gomera is indeed a highlight, and we're delighted you appreciated your sea-view room overlooking Los Cristianos bay.Thanks again!Until next time,Ona Beverly Hills Heights

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