Riva Guest House Los Abrigos

Recent Reviews: 282

• User:mactomson89

  Trip type: Solo travel

  Disappointing. Why charge for parking?

  14 Apr 2026

  1: the hotel charges for parking. We don’t understand why, despite similar hotels nearby offer complementary parking.2: we did not request a mobility accessible room and we think those rooms should be made available to those who need them.3: reception is unprofessional this time. They were not able to imitate express check in wi the our credit card on file. 4: no welcoming water or messages

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• User:rainerif

  Trip type: Couples

  It’s okay.

  10 Sept 2025

  The Hotel has a good location when you’re traveling with a car. It is a big(ger) property and accommodates various travelers.We had a (Junior) Suite (pictures show Room 702) which was spacious. The interior was dated and a mixed design.It includes a fridge, a microwave and a small kitchenette. The floor is carpet (would prefer hard floor due to allergies).It is an okay option taking the price into account (closer to downtown price goes significantly up). We would not stay here if we where to enjoy more time in the Hotel (instead of exploring the city).Parking is easy and we never felt unsafe at any point in time (as mentioned by another traveler).We did not use the Restaurant/ went outside for breakfast.It has no Lounge and therefore no extra service for status members. Edmund Leung, General Manager at Courtyard by Marriott Toronto Northeast/Markham, responded to this review Dear rainerif, Thank you for choosing to stay with us and for taking the time to share your detailed feedback. We truly appreciate guests like you who offer thoughtful and constructive insights, as they help us continuously enhance the experience we provide.I’m pleased to hear that you found our location convenient for travelers with vehicles, and that the suite met your needs in terms of space and essential amenities. Your positive remarks about the ease of parking and the overall sense of safety are especially encouraging, and we're glad we could deliver on those important aspects of your stay. That said, we also sincerely acknowledge the areas where we fell short of your expectations. Your feedback regarding the dated interior and mixed design of the suite is both valid and appreciated, and we understand how these elements may have impacted your overall comfort. We also take note of your concerns about the carpeted flooring, particularly with respect to allergies. This is a meaningful consideration and input like yours plays a key role in informing the design and material choices we make for future renovations. Additionally, we understand that the absence of a lounge and the limited offerings for our loyal Bonvoy Elite members, like yourself, may have influenced your perception of value. Please know that we are actively exploring ways to enhance the experience for our frequent and valued guests, and your feedback will certainly inform those discussions.Please know that your comments have been shared with our leadership team and will be thoughtfully considered as we plan future improvements to both our facilities and guest services. Should your travels bring you back to the Markham area, we would welcome the opportunity to better meet your expectations and provide a more refined and personalized experience.Thank you once again for your valuable feedback and for giving us the opportunity to learn and improve.

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• User:Tony Y

  Trip type: Family

  Dishonest and Incompetent

  08 Sept 2025

  Please note that this review reflects the final two days of my stay.I checked into the hotel on Sunday, August 10th. For the most part, everything was satisfactory until the evening before our scheduled checkout on Wednesday, August 13th.Upon returning from a day of sightseeing on Tuesday, August 12th, we discovered that neither of the two rooms we had booked had received any housekeeping service. We had to call and request replacement amenities for both rooms. While this alone wouldn’t normally justify a one-star review, what occurred next left a lasting impression—and not a good one.On the morning of our departure, as my family and I prepared to check out around 9:30 AM, we discovered that our vehicle had been the target of an attempted robbery. When I arrived at the parking garage to retrieve our car, I found the rear passenger window smashed. Broken glass was scattered across the back seats, and there were deep scratches and indentations on the car seat and frame. The glove compartment had been forcibly torn open, its contents strewn throughout the vehicle. It was clear someone had attempted to steal the car but, for reasons unknown, had failed. Thankfully, despite having valuables in the car, nothing appeared to be stolen.We immediately filed a police report. When I asked the floor manager for security footage, he informed me that he could not provide it, but assured me that our vehicle had been parked in full view of the security cameras on the second floor.Upon returning home, I began researching and discovered that similar incidents have occurred at this property on multiple occasions. This was not an isolated event—the hotel has a history of vehicle break-ins and, despite being aware of the issue, has failed to implement adequate security measures. Worse still, they continue to charge guests for parking in a facility that is clearly unsafe.When my case was eventually assigned to a police officer, I was informed that although the vehicle was technically within the camera’s view, the footage failed to capture the suspect because the point of entry was in the camera's blind spot. What’s more concerning is that the only access to that level of the garage is via the stairwell and elevator connected directly to the hotel lobby or the ramps from the ground level—yet no additional footage from those areas was provided. This strongly suggests either negligence or deliberate withholding of evidence, and it underscores the hotel’s lack of concern for guest safety.I have stayed at this Courtyard Marriott twice in the past year and had previously considered it a reliable and comfortable option. Unfortunately, this most recent experience has completely changed my perspective. I would strongly advise anyone traveling with a vehicle to avoid this location entirely.As for me, I will never return—not only because of the lack of cleanliness and security, but because of the hotel’s unwillingness to take responsibility and their blatant disregard for their guests' well-being. Edmund Leung, General Manager at Courtyard by Marriott Toronto Northeast/Markham, responded to this review Dear X6509CXtonyy,Thank you for taking the time to share your detailed feedback. We’re truly sorry to hear about the upsetting events that occurred toward the end of your stay. Please accept our sincere apologies for both the inconvenience and distress this caused you and your family.We understand how disappointing it must have been to return to your rooms and find that housekeeping service had been missed. While this is not typical of the standards we strive to maintain, we appreciate you bringing it to our attention and we will use your comments to ensure such oversights are addressed promptly with our team.We are equally disheartened to hear about the damage to your vehicle. Although such incidents are rare, we recognise how unsettling this experience must have been. Like many other properties, our parking structure is openly accessible and monitored by security cameras, with regular patrols in place to help deter criminal activity. While we work hard to maintain a safe environment for all our guests, some circumstances unfortunately remain beyond our immediate control. That said, we do take every report very seriously and fully cooperate with local authorities in their investigations, including providing relevant footage when available. Guest safety and peace of mind remain top priorities, and we continuously review our protocols to identify opportunities for improvement.We’re genuinely sorry to have lost your trust after previously positive visits and it’s disappointing that this experience impacted your overall impression of our hotel. Your feedback has been shared with our management team as part of our ongoing commitment to guest satisfaction and safety. Should your travels bring you back to the area, we hope you'll still consider giving us another opportunity to provide the level of comfort and hospitality you had come to expect from us.

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• User:kbeade

  Trip type: Family

  Very Professional, Great Customer Service

  29 Jul 2025

  We live 1.5 hours from Toronto and the evening of July 28, 2025 had an unexpected late night hospital stay at Sunnybrook and we needed to be back there the next day, so we decided at 3:30AM to get a room, I called and the gentleman was very understanding, and said they had a room for us, we drove there and they got us a wheelchair and after a very quick check in kindly helped me get my daughter from the vehicle and up to the room after giving us two bottles of water and said not to rush parking my vehicle. They also said due to the late check-in they would extend our check-out to 2PM at no extra charge.After a very stressful day this treatment was much appreciated.

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• User:PIA V

  Trip type: Family

  Refound not made

  26 Jun 2025

  I had a reservation at hotel The Courtyard Marriott Toronto Northeast Markham through the Europamundo travel agency from June 18th to the 22nd. Unfortunately, I had to cancel three of the four nights because the hotel wasn't located in downtown Toronto, which was a real hardship for my 81-year-old husband. For this reason, I moved to the Marriott Eaton Centre, considering that, since it's the same hotel chain, you would likely cancel the three additional nights and compensate me. To date, Europamundo tells me that you have not made the corresponding refund, so Europamundo cannot transfer the money paid to me on time (approximately $630 Canadian dollars for the three nights). You promised me that they would make this refund the day after I requested it. I would need you to make this refund as soon as posible given that the cost of my stay at the Marriott Eaton Centre wasn't included in my travel expenses. I want to inform you of the poor service we received, especially regarding breakfast. As part of a tour, we were served a meager breakfast in a small room located in the hotel's basement. It didn't even have orange juice, pastries, cold cuts, fruit, yogurt, and/or granola. Is this how you treat guests who stay at a 4-star hotel? I don't want an apology; I would appreciate it if you could to immediately issue the corresponding refund a Europamundo. Edmund Leung, General Manager at Courtyard by Marriott Toronto Northeast/Markham, responded to this review Thank you for taking the time to share your experience with us. We are truly sorry to hear about the challenges you and your husband encountered during your recent stay at The Courtyard Marriott Toronto Northeast/Markham. We understand how important comfort and convenience are, especially when traveling with a loved one, and we sincerely regret that our location did not meet yourexpectations or your travel needs.We also regret that your breakfast experience did not reflect the standard of service and quality we aim to provide. Please know that your feedback is taken seriously and has been shared with our team to better support and enhance future guest experiences,especially for those traveling as part of a tour group.Regarding the refund for the unused nights, we would appreciate the opportunity to look further into your reservation details and assist you directly. Please contact the hotel at 905-474-0444, extension 0, to speak with any manager on duty.Alternatively, you are welcome to email our Front Office leadership team at yyzmt.fol@eastonsgroup.com so we can work with you to resolve this matter as promptly as possible.Thank you again for bringing these concerns to our attention. We genuinely hope to restore your trust and assist you further.

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