SOL Puerto de la Cruz Tenerife

Recent Reviews: 1215

• User: Chloe D

  Trip type: Couples

  Great

  We had the pleasure of staying at this hotel recently, and I have to say, we were pleasantly surprised by our experience.We originally booked this hotel without reading any of the reviews beforehand. Shortly after booking, we decided to have a look, and, to my surprise, a lot of the reviews were quite negative. There were several complaints about the food, lack of electrical sockets, the TVs, ente… Read moreWe had the pleasure of staying at this hotel recently, and I have to say, we were pleasantly surprised by our experience.We originally booked this hotel without reading any of the reviews beforehand. Shortly after booking, we decided to have a look, and, to my… Read more

• User: Rachael C

  Trip type: Friends getaway

  Very disappointing Hotel

  Location- quiet with few shops and lots of restaurants in the main square in town but absolutely not for children or younger adults. Hotel- v v basic rooms pool does NOT open until 11am and the bar service is slow.Food is very bland and basic so be prepared to eat out most nights if you want something nice to eat. Hotel area is extremely noisy first thing in a morning waking you up plus it’s oppos… Read moreLocation- quiet with few shops and lots of restaurants in the main square in town but absolutely not for children or younger adults. Hotel- v v basic rooms pool does NOT open until 11am and the bar service is slow.Food is very bland and basic so be prepared to… Read more

• User: Paula P

  Trip type: Couples

  Awful hotel

  Very disappointing hotel experience during our holiday. The beds were extremely uncomfortable, with springs digging into us, and there were no proper duvets. For a hotel advertised as 4-star, it felt more like a 1-star experience.After we had our room cleaned, we returned from a day out to find that the cleaner had left our door wide open, which was very concerning from a security point of view.Th… Read moreVery disappointing hotel experience during our holiday. The beds were extremely uncomfortable, with springs digging into us, and there were no proper duvets. For a hotel advertised as 4-star, it felt more like a 1-star experience.After we had our room cleaned,… Read more

• User: Jorge F

  Trip type: Couples

  Faulty socket damaged my charger, and staff denied it

  Our stay had a serious problem. When I plugged my laptop charger into a socket in the room, it made a loud noise and gave off a burning smell. I unplugged it immediately, but the pins were already damaged with visible burn marks. The plug of the room's television, connected to the same socket, had similar marks.We reported it, and a maintenance technician came and replaced a burnt component in the… Read moreOur stay had a serious problem. When I plugged my laptop charger into a socket in the room, it made a loud noise and gave off a burning smell. I unplugged it immediately, but the pins were already damaged with visible burn marks. The plug of the room's televis… Read more

• User: Emily D

  Trip type: Family

  Great location no complaints here

  Hello , just thought I’d leave an honest review from a British family of 5 travellers . Children age 7 to 14. You won’t beat the location if you like to be able to walk into the town ( which is full of shops and restaurants). Lovely Habour and to us we found everyone to be very friendly. The beach is beautiful literally just behind the hotel . Our room was clean , a bright white room with a tradit… Read moreHello , just thought I’d leave an honest review from a British family of 5 travellers . Children age 7 to 14. You won’t beat the location if you like to be able to walk into the town ( which is full of shops and restaurants). Lovely Habour and to us we found e… Read more