The Ritz-Carlton Tenerife, Abama

Recent Reviews: 4039

• User:Amy M

  Trip type: Family

  A wonderful week away!

  21 Apr 2026

  We have just returned from a wonderful stay at the hotel. From the moment we arrived we were made to feel very welcome, with a lovely touch of a welcome gift for our children to celebrate my son’s birthday. We then got to our room and were blown away by the extra special birthday set up Jessica had organised for my son. It was the best welcome we have ever received in a hotel. Thank you Jessica and the front office team.During our stay we ate at all the restaurants and had a wonderful experience in all of them. M.B was an amazing dining experience where we were treated like royalty, including the children. My son and husband enjoying playing golf on a couple of occasions and were very impressed by the course. Thank you to all the team and we hope to return in the not too distant future.

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• User:markzz2

  Trip type: Couples

  Peace and Tranquillity

  18 Apr 2026

  Our fourth visit to the Ritz Carlton Abama and again delighted with our experience. We come for complete rest and peace and quiet and that is what we got. We stayed in the Adults only area of the Retreat and enjoyed the child free zone. The drinks and snacks provided in this area during the day are really good, especially the cakes at tea time which offer a different choice each day. Staff very welcoming and during our 5 day stay we did not have a single negative experience. We ate breakfast at El Mirador which was superb, wonderful buffet and a great view. We ate here in the evening a couple of nights which was also good. Verona and Txoko also did not disappoint and the food quality was very good. Prices are a little high but only to be expected at a 5 star resort such as this. We are already planning another return visit. Staff excellent without exception.

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• User:maura l

  Trip type: Couples

  WONT BE STAYING HERE

  17 Apr 2026

  HORRIBLE service. tried to make reservations - for 10 day stay - and spoke to the front desk because we read the main lagoon pool would be closed but the property had 6 other pools. wanted to know if these were private pools or would be open to the hotel guests while the Lagoon pool was closed. SIMPLE question. the lady who answered the phone would NOT give a name only front desk and would not answer our - what we thought was a simple question. after asking a few different ways she would not respond and she just hung up!!! if they cannot answer Q&A over the phone presume they cannot handle in person guests. Joao C, at The Ritz-carlton Tenerife, Abama, responded to this review Dear Maura l,Thank you for sharing your feedback, and please accept our sincere apologies for the experience you encountered when contacting our Front Desk.We are truly sorry that your call was not handled in the courteous and helpful manner you expected and deserve. This is certainly not reflective of the service standards we strive to uphold.Please allow me to personally assist you. We would be more than happy to clarify all your questions regarding our pool facilities and ensure you have all the information needed for your stay. Kindly feel free to contact us at RC.tfsrz.concierge@ritzcarlton.com, sharing your contact details and mentioning my name, so I can reach out to you directly and ensure everything is addressed in a courteous and professional manner.We truly hope to have the opportunity to speak with you.Warm regards,Joao B. Couto Manager on Duty The Ritz-Carlton Tenerife, Abama + 34 922 126 000

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• User:Anil K

  Trip type: Family

  Stunning Property Let Down by Inconsistent Service

  15 Apr 2026

  The Highlights: Atmosphere & Dining​The Ritz-Carlton Tenerife, Abama is an incredible property in a breathtaking location. It carries a sophisticated, upscale vibe that immediately sets a high bar.​Dining: Breakfast and the various on-site restaurants were top-notch. We had to drive out for dinner on multiple occasions due to no availability at any onsite restaurants. One aspect they have to improve.​The Lobby Bar: This was the standout of our stay. The outdoor seating overlooking the pond and pool is serene. More importantly, the service and cocktails here were true 5-star quality, the team at the lobby bar is fantastic.​The Disappointment: Inconsistent Service Standards​While our arrival (check-in, valet, and room introduction) was flawless, the quality of service dropped significantly afterward. There is a glaring lack of communication between the front desk and housekeeping that resulted in several frustrating experiences:​Housekeeping Failures: We were promised a child’s bathrobe upon arrival. Despite requesting it 3–4 times throughout our stay and being told each time it was "on its way" - it never arrived. We eventually stopped asking out of embarrassment.​Maintenance Issues: After our child accidentally spilled water on the duvet, we requested a replacement before heading to dinner. We returned to find the wet duvet still on the bed. It took two calls to housekeeping and a third call to the lobby late at night to finally get it resolved.​Departure Friction: At checkout, our bill included charges from the previous occupant. The staff hadn't verified the dates, and we had to spend extra time getting the invoice corrected. Furthermore, upon leaving, no one offered to help load our heavy luggage into the car, despite seeing us with a young child.​Family Suitability:​While the Kids' Club is good, there is very little else in the way of play areas or entertainment for children. Apart from light music performances in the evenings, the resort is dead silent. It feels much more suited for adults who prefer their quiet relaxed private evenings; parents with active young kids may struggle to keep them entertained.​Final Verdict - The housekeeping and administrative service currently feel like a 3-star experience in a 5-star shell. It is clear the resort struggles to maintain standards during high occupancy. It’s a shame, as the property itself is grand and the potential for a world-class stay is there, but the execution is currently too inconsistent to justify the Ritz-Carlton name. Joao C, at The Ritz-carlton Tenerife, Abama, responded to this review Dear Anil K Thank you very much for taking the time to share such detailed and thoughtful feedback following your recent stay with us.I am truly pleased to read your kind words regarding the atmosphere of the resort and, in particular, your experience at the Lobby Bar. It is wonderful to know that this area stood out during your stay, and I will be sure to share your compliments with the team, who will be delighted to know they made a positive impression.That said, I would like to sincerely apologize for the shortcomings you encountered, especially regarding housekeeping, service follow-up, and the billing confusion at departure. The situations you described, including the repeated requests that were not fulfilled and the lack of coordination between departments, are certainly not reflective of the standards we strive to uphold. Please rest assured that your comments have been shared with the relevant teams, and we are addressing these gaps to ensure better communication and consistency moving forward.I also regret the inconvenience caused by the limited restaurant availability during your stay. We fully understand how important dining options are to the overall experience, and we are actively reviewing this aspect to improve accessibility for all our guests.Regarding your feedback on family facilities, I am pleased to share that we are currently enhancing our offerings for younger guests. In the near future, we will be inaugurating a brand-new splash park featuring slides and water attractions, along with a full renovation of our Ritz Kids facilities. We are confident these improvements will greatly enrich the experience for families.Once again, please accept my sincere apologies for the inconsistencies you experienced. We truly value your feedback, as it helps us identify areas where we must improve. I very much hope we will have the opportunity to welcome you and your family back in the future and provide you with the seamless and exceptional stay that you rightfully expected.Yours sincerely,Joao B. Couto Manager on DutyThe Ritz-Carlton Abama +34 922 126 000

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• User:patsytya

  Trip type: Family

  Disappointing

  14 Apr 2026

  Very poor service. Kids club operated in a bedroom due to renovation works. Ajus Bakutis, Guest Services / Front Office at The Ritz-carlton Tenerife, Abama, responded to this review Dear patsytya,Thank you for sharing your feedback. We sincerely regret that your experience with our alternative Kids Club space did not meet expectations during your stay. We hope for your understanding while temporary arrangements are in place due to ongoing improvements. These works are part of an exciting project to introduce a brand new Splash Park, designed to enhance the experience for our younger guests. We are confident this addition will bring great value to families in the future.Thank you again for your patience and understanding.Sincerely,Ajus BakutisManager on DutyThe Ritz Carlton Tenerife, Abama

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