The Ritz-Carlton Tenerife, Abama

Recent Reviews: 4080

• User: Sharon W

  Trip type: Couples

  5 night stay at the Ritz - outstanding

  Review: 5-Night Stay at the Ritz-CarltonWe recently spent five nights at the Ritz-Carlton and had a fantastic stay overall. The property itself is stunning, with beautiful grounds, excellent dining, and exceptional service throughout.One thing to be aware of is that the hotel is quite remote. If you plan to leave the resort regularly, you'll either need a hire car or be prepared to use taxis. The… Read moreReview: 5-Night Stay at the Ritz-CarltonWe recently spent five nights at the Ritz-Carlton and had a fantastic stay overall. The property itself is stunning, with beautiful grounds, excellent dining, and exceptional service throughout.One thing to be aware of i… Read more

• User: haymel

  Trip type: Couples

  Wonderful friendly staff

  Our favourite place to stayWonderful friendly staff who make our stay special every yearOscar, Villa Supervisor, in particular goes above and beyond his job description to make our stay the best.Ayus, Duty Manager, caring about the hotel and fulfilling its care of guests.George, Pools supervisor, so kind when I needed help. ThankyouJoel, Tacanda pool attendant, always ready with a friendly chat an… Read moreOur favourite place to stayWonderful friendly staff who make our stay special every yearOscar, Villa Supervisor, in particular goes above and beyond his job description to make our stay the best.Ayus, Duty Manager, caring about the hotel and fulfilling its car… Read more

• User: AlphieClark

  Trip type: Couples

  Lunch Bag Let Down at The Ritz

  Generally Came down to poor customer service. Expectations were high given the reputation of Ritz. Busy and crammed front desk. Once we checked in, front counter check in staff pointed us in opposite direction to our room which meant long walk around the property to room. It was wonderful that sparkling wine was offered at check in but there was no organized layout for the glasses. Used glasses we… Read moreGenerally Came down to poor customer service. Expectations were high given the reputation of Ritz. Busy and crammed front desk. Once we checked in, front counter check in staff pointed us in opposite direction to our room which meant long walk around the prope… Read more

• User: Uliana G

  Trip type: Family

  Ignorant

  Our neighbours are blasting music and my child woke up scared. I called the front desk over 50 minutes ago. They said they will send security. They did not. And now my calls (20 minutes) to the front desk are being put on ignore! They simply do not pick up. This is not a service you expect from Ritz. Ajus Bakutis, Guest Services / Front Office at The Ritz-Carlton Tenerife, Abama, responded to t… Read moreOur neighbours are blasting music and my child woke up scared. I called the front desk over 50 minutes ago. They said they will send security. They did not. And now my calls (20 minutes) to the front desk are being put on ignore! They simply do not pick up. Th… Read more

• User: livingitalian

  Trip type: Family

  Poor customer Service all round -Recent Stay at The Retreat

  This was our second stay at The Ritz-Carlton Tenerife, Abama, once again choosing The Retreat and spending several thousand pounds on the holiday. This time we also brought our son and his partner with us, so four of us were staying, dining and spending within the resort.One particular waiter at El Mirador deserves special praise. He looked after us in the evenings and was exceptional ..warm, atte… Read moreThis was our second stay at The Ritz-Carlton Tenerife, Abama, once again choosing The Retreat and spending several thousand pounds on the holiday. This time we also brought our son and his partner with us, so four of us were staying, dining and spending within… Read more