Valle Mar

Recent Reviews: 189

• User:Stephen H

  Trip type: Couples

  Great Hotel

  10 Feb 2026

  4.95 STARS....some minor issues but not serious enough to remove a star.There is a lot of external noise. My room overlooked the side street and in the evening the restaurant opposite closes between 11 & midnight and make an awful lot of noise in the process and in the morning around 6:30am, they're back preparing for opening. There are also a lot of people passing by having loud conversations and in the morning early deliveries to the hotel happen. I understand the hotel has no control over this but a solution would be to install soundproofing of the balcony door.My only other concern is the combined bath and shower. I'm a small person and had difficulty climbing in and out of the bath to shower as it is very high.What I like about the hotel is the comfort, the spaciousness of our room. The breakfast buffet is excellent and finally the wonderful location and the friendliness of all the hardworking staff. Dirección Hotel Laguna-Nivaria, Marketing at ValleMar, responded to this review Thank you very much for your detailed and balanced review, and for your excellent 4.95-star rating — we truly appreciate it.We are delighted to read that you enjoyed the comfort and spaciousness of your room, our excellent breakfast buffet, our wonderful location, and especially the friendliness of our hardworking team. Your kind words mean a great deal to all of us.At the same time, we regret the inconvenience caused by the external noise. As you correctly mentioned, due to our central location there are factors beyond our direct control. Nevertheless, we appreciate your suggestion regarding additional soundproofing and will certainly take it into consideration as part of our ongoing improvement plans.Regarding the combined bath and shower, we understand your concern. For future stays, we would be happy to assist you in reserving a room category with a walk-in shower, subject to availability, to ensure greater comfort.Thank you again for your valuable feedback. We hope to welcome you back again soon.Kind regards,Team Hotel ValleMar

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• User:Andrew D

  Trip type: Solo travel

  4 Star hotel?

  05 Feb 2026

  Location of hotel excellent. Rooftop swimming pool and bar super. Hotel cleanliness super. Now the negatives. Although breakfast good evening meals pretty average. Staff in restaurant from top to bottom require serious training in dealing with clients. Despite signs about taking food from restaurant this was blatantly breached without any staff intervention. I was a solo traveller and on approx ,20 per cent of occasions at meals my table was cleared when I returned from buffet Rooms were quite dated and are falling well behind other similar rated hotels. Note there is no hotel entertainment. On the sun terrace the sun loungers should be consigned to museum they were old metal where the height adjusters were mostly broken. In all seriousness what would it take to purchase a dozen new modern sun loungers! In summary hotel in my opinion living on reputation and really needs to have a serious rethink going forward Dirección Hotel Laguna-Nivaria, Marketing at ValleMar, responded to this review Thank you for taking the time to share your feedback with us. We are pleased to read that you appreciated our excellent location, the rooftop swimming pool and bar, as well as the cleanliness of the hotel.We regret that some aspects of your stay did not fully meet your expectations, particularly regarding the evening meals and certain facilities. Your comments have been noted and will be taken into consideration as part of our continuous improvement efforts.Please note that we do not offer in-house entertainment; however, thanks to our central location, a wide variety of leisure and entertainment options are available in the immediate surroundings.Kind regards,Team Hotel ValleMar

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• User:Trail34006016679

  Trip type: Couples

  Disappointing for a 4-star hotel – disrespectful staff and unclear rules

  14 Jul 2025

  The hotel itself is beautiful and the location is excellent, but my experience has been far from what I expect from a 4-star property.I booked through a travel agency (whose job is to inform guests about hotel policies), but at no point was I warned that smoking is practically banned everywhere. For many people, that’s not a small detail, and it should have been communicated clearly during booking.Until yesterday there was a small corner at the pool with ashtrays where guests could enjoy a coffee or a drink. Today even that has been prohibited. Meanwhile, drinks from the restaurant are served in glassware, but the lifeguard suddenly decided to enforce a “plastic-only” rule at the pool. To make matters worse, his behavior was unprofessional and rude – he even raised his voice at me, which is completely unacceptable in a hotel of this category and price range.For the amount charged, I expected consistency in rules, professional and courteous staff, and above all, respect for guests. Right now, smokers are treated like second-class citizens. Dirección Hotel Laguna-Nivaria, Marketing at ValleMar, responded to this review We sincerely thank you for sharing your impressions of your stay at Hotel ValleMar. We deeply regret that your experience did not meet your expectations and fully understand your frustration.We would like to clarify that our hotel is a 100% smoke-free space, in compliance with current Spanish legislation (Law 42/2010 of December 30th, amending Law 28/2005 on health measures against smoking). We are aware that this is an important aspect for many guests. However, the responsibility for informing clients about the hotel’s policies lies with the travel agency through which the reservation was made, and we regret if this information was not properly communicated to you.That said, and as a courtesy to our smoking guests, we have designated a small area near the pool where smoking is permitted, providing an alternative within the limitations imposed by law.Regarding the use of glassware, we must reiterate that for safety reasons it is strictly prohibited in the pool area due to the high risk of accidents. If it was previously allowed, it was due to an oversight by our staff, and we sincerely apologize for any lack of consistency this may have caused.Finally, we deeply regret the way in which the lifeguard addressed you. We understand how this may have added to your discomfort, and we assure you that we will take the necessary measures to ensure that all our team members maintain the standards of courtesy and professionalism that define our establishment.

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• User:Jacqueline T

  Trip type: Family

  Wonderful break at the Valle Mar

  03 May 2025

  I stayed at Valle Mar 28th April for 5 days with my sister, our 3rd visit to the hotel. We had garden facing rooms, lovely large balcony, comfortable beds and pillows. Fabulous staff, food excellent and Roof top bar and pool was wonderful....Hector was always smiling! Traditional hotel so don't expect entertainment, but everything is on the doorstep, Cafe de Paris was great. We thought some guests did not dress appropriately for dinner (jeans and tee-shirts!) Such a shame when all the staff in the restaurant were so smartly turned out. But that's not the hotels fault. Looking forward to our next holiday at Valle Mar!J. Town and J. Phillips. Dirección Hotel Laguna-Nivaria, Marketing at ValleMar, responded to this review Dear Mrs. Town and Mrs. Phillips,Thank you so much for sharing your experience and for choosing us once again for your holiday. We're delighted to hear that you enjoyed your stay, the comfort of the rooms, the food, and of course, our rooftop with its unique views.We will gladly pass on your kind words to Héctor and the rest of the team—they will be truly encouraged to know they helped make your stay special.We also appreciate your comment regarding the dress code; while we can’t always control certain aspects, we value the respect shown toward the setting and the efforts of our staff.It will be a real pleasure to welcome you back on your next visit. See you soon!

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• User:253DougC

  Trip type: Couples

  We have stayed here many times.

  05 Mar 2025

  We could not get a room for 5 weeks from first of Febuary as fully booked direct or via internet.But we have used the roof resteraunt and bar many times and would like to say how fantastic the food is with your new Chef and also the exemplary service from your Staff, and thanks to Phillipe who has served us for many years on our holidays.Thanks for the many great Lunches past and present. Dirección Hotel Laguna-Nivaria, Marketing at ValleMar, responded to this review Thank you very much for your loyalty and for sharing your experience with us. We are delighted to hear that, even though you couldn’t stay with us this time, you enjoyed our rooftop restaurant and bar.We will pass on your kind words to our Chef and the team, especially to Phillipe, who will surely be pleased to know that he has contributed to making your visits special.We look forward to welcoming you again in the future and providing you with another unforgettable stay at Hotel ValleMar.

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