Hotel Ciudad De Alcaniz

Recent Reviews: 246

• User:ianbG5420YX

  Trip type: Solo travel

  Below average breakfast buffet, quite a bit below.

  08 Oct 2025

  Oh dear, very poor breakfast I'm afraid. 2/10 at best. One coffee machine, no hot water boiler, food not replenished. Rooms are fine, location is fine, food is not. C M, Otros at Hotel Ciudad De Alcaniz, responded to this review Thank you for sharing your feedback regarding your recent stay. I sincerely apologize that the breakfast buffet did not meet your expectations. Your comments regarding the coffee machine and food replenishment will be taken into account as we continuously strive to improve our services.A. R. Customer service Dept.

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• User:jeanettej491

  Trip type: Couples

  Great Hotel

  27 Mar 2024

  The hotel is lovely, staff are so friendly and helpful, rooms are large and very clean. In general the hotel is clean and well managed.The restaurant is super, good food, good price and staff are very helpful.Very welcoming for dogs and all round good value Carmen M Customer Service, Otros at Hotel Ciudad De Alcaniz, responded to this review DearJeanette.We are thrilled to learn about your experience at our hotel. We appreciate your positive feedback and are glad to have provided you with a satisfying stay. We always strive to deliver excellent service and a memorable experience to our guests. We look forward to welcoming you again in the future and exceeding your expectations once more.Warm regards,Anna R.Customer Service

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• User:J2693EQdonw

  Trip type:

  Amazing reception staff......

  02 May 2022

  I've been to the hotel a few times whilst doing trackdays at Motorland Aragon. It's a pleasant hotel with a reasonably priced restaurant and bar. Unfortunately the shower in our room didn't function correctly and despite the staff's best efforts could not be made to work. This was quite important after a hot days motorcycling....... Gema and Andrea managed to sort out a room change despite the fact the hotel was full as it was a holiday weekend. In fact we found ourselves in a suite which, as it was my birthday, was a real treat. Everyone was very friendly and our trip was enhanced by the excellent service. Norma A Customer Service, Other at Hotel Ciudad De Alcaniz, responded to this review Dear guest,Thank you for the great review! We're pleased to have met your expectations. Your satisfaction is our motivation, and we hope to have the pleasure of hosting you in the future.Warm regards, Cynthia B. Customer Service

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• User:578jamiep

  Trip type: Business

  Rude staff

  26 Feb 2021

  Reception lady was rude and argued with us that our booking was incorrect, when we had verification from booking.com, had too call booking.com in reception and she still argued with them that the booking was incorrect ELIA BUEN, Dueño at Hotel Ciudad De Alcaniz, responded to this review Dear 578jamiep,Thank you very much for sharing your review with us. Your comments will help us to keep improving day by day. We are very sorry for the inconvenience caused and hope that if you visit us again your experience will be ten out of ten. Best regards.Soraya Ibáñez. Marketing, Advertising and Design Manager of Grupo Hotelero Gargallo.

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• User:694kirstyt

  Trip type: Business

  Group Booking: fantastic team

  21 Dec 2020

  Have been working with the Ciudad on a large group booking. The team are professional, helpful and friendly - completely unflappable with anything thrown at them. Would highly recommend them if you’re planning an event in the area. ELIA BUEN, Dueño at Hotel Ciudad De Alcaniz, responded to this review Dear customer,Thank you very much for your fantastic review and for sharing your experience with us and the other TripAdvisor travellers. We hope you will visit us again very soon. We would like to take this opportunity to wish you a happy holiday season.Best regards.Soraya Ibáñez. Marketing Manager.

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