Total Valencia Zen

Recent Reviews: 995

• User:David B

  Trip type: Couples

  Lovely stay

  01 May 2026

  Stayed 5 nights on self drive tour. Free parking. Good location 5-10 mins drive from restaurants etc. Lovely heritage property, immaculately maintained. Booked junior suite - excellent choice for space. Soundproofing not 100% but never a real issue. Internet variable. Bed and pillows quite hard though. Electrical sockets need sorting. To use kettle you have to unplug fridge. Breakfast OK but nothing special. Staff professional and attentive. Lovely pool area. Be advised you cannot bring outside food and drink into hotel. Overall despite a few niggles we thoroughly enjoyed ourselves and would recommend. Good value for money. Daniele Murabito, Proprietario at Castello di San Marco Charming Hotel & Spa, responded to this review Dear Guest,Thank you very much for taking the time to share such a detailed review of your stay with us. We are truly pleased to read that you enjoyed the atmosphere of our heritage property, the comfort of the Junior Suite, our pool area, and the attentive service provided by our team.We also sincerely appreciate your constructive feedback. In particular, thank you for highlighting the issue with the kettle, please be assured that your remark has been noted and will receive our full attention, as we are committed to continuously improving our facilities and guest experience.Regarding breakfast, we would like to add that it is a service in continuous evolution, also because we strive to follow seasonality for some of our products, ensuring freshness and authenticity.Your comments regarding the other aspects of your stay have been carefully considered and are very helpful in guiding our ongoing improvements.We are delighted that, overall, you had a lovely stay and would recommend us. It would be a pleasure to welcome you back in the future.Kind regards,Daniele MurabitoOwner & GM

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• User:waggy170

  Trip type: Couples

  A wonderful one night stay at this gorgeous place.

  16 Oct 2025

  We recently stayed here as part of out trip to Sicily and were really impressed with this fantastic hotel. We had originally planned to visit in July but due to an illness in the family we had to cancel. Fortunately we managed to rebook and we were so glad we did. We stayed in room 106 with was huge and had the largest shower that I’ve ever seen in a hotel. The reception staff were extremely friendly and very helpful arranging our transfer from our previous hotel. The pool area is gorgeous and the sunbeds are very comfortable. We did not eat at the hotels restaurant as we had done fine dining at our previous place and wanted to try somewhere local but no doubt that would have been a great experience. The breakfast buffet was varied and tasty with the option of choosing from a menu as well. All in all a very pleasurable stay, we only wished we could have stayed longer as we had previously planned. The many great reviews are well deserved. Craig and Michelle x Daniele Murabito, Proprietario at Castello di San Marco Charming Hotel & Spa, responded to this review Dear Craig and Michelle,Thank you so much for your lovely review and for choosing Castello di San Marco during your trip to Sicily.We are truly sorry that illness in your family affected your original plans, but we are very glad you were able to rebook and finally stay with us. It means a lot to know the visit lived up to your expectations.Room 106 is indeed very spacious and yes, that shower tends to surprise quite a few guests! I’m delighted you enjoyed the pool area, the comfort of the sunbeds and the friendliness of our reception team. I will be sure to share your kind words with them, especially regarding the transfer arrangements.Even though you chose to explore a local restaurant (which we always encourage, Sicily has so much to offer!), we hope we might tempt you to try our restaurant on your next visit. I’m very pleased you appreciated the breakfast selection and the combination of buffet and à la carte options.Thank you again for your thoughtful comments. We only wish you could have stayed longer too which hopefully means we will have the pleasure of welcoming you back for a longer stay in the future.Warm regards,Valerio MurabitoOwner & Deputy Manager

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• User:John L

  Trip type: Couples

  Beautiful Old Castello - Overpriced, run down, poor service. Try harder.

  25 Sept 2025

  This place has great potential. The property is quite nice. The old castello is charming. However, they are charging $800/night, and coming nowhere close to that level of service, facilities, cuisine, amenities. The initial impression is "wow, cool old castello, why is everything so run down?" The next impression was provided by the lady at the reception. Robotic might be the best way to describe her less than welcoming persona. Our room? A mildly renovated old room, with musty smell and very little charm. Stark, minimally appointed, and bathroom sink that wouldn't drain. "Do you smell that," I asked my wife. A faint but distinct smell of sewage. We let the reception know, and they moved us to another room. This one was brand new, super clean, and absolutely massive. The shower had enough room for a family of 8. I'm not kidding. That said, there were many bugs, both living and technological. Wasps all over the outside of our room, so no way to sit out on our patio. No screens, so no fresh air inside. Hmmm, what's up with the A/C? Doesn't seem to shut off, even when it says "off." Our technician, "it seems that these 4 rooms are all wired to a single room, so whatever that room is set to, all of the rooms are set to. Shrugs his shoulders and mumbles something in Italian. Poolside we experience comfortable but weathered facilities. Everything is just worn out and dirty. The pool isn't heated, so prepare for a cold plunge. No one stays in more than 3 minutes.No poolside food or drink service, despite ample staff who prefer to stand around looking at their phones. Overpriced drinks. The swordfish involtini was delicious. Skip their pasta alla'norma. All in all, I cannot recommend this place. They must think that they can milk the Tauramina White Lotus effect. That's a mistake. Try offering good value for money with current facilities, or get out the checkbook and drop $10M+ on renovations. Daniele Murabito, Proprietario at Castello di San Marco Charming Hotel & Spa, responded to this review Dear Guest,thank you for taking the time to share your feedback. We are sincerely sorry to read that your stay did not fully meet your expectations, although we appreciate the positive remarks regarding the charm of our castle and the quality of certain dishes from our restaurant.That said, we would like to clarify that our property, an authentic historic castle carefully restored stands out for its unique character and atmosphere, elements that naturally differ from those of a modern hotel. The value of the stay lies not only in the services offered but also in the architecture, ambiance, and overall experience we provide to our guests qualities widely recognized and appreciated by the vast majority of those who choose us.Our staff is consistently praised for their courtesy and professionalism; therefore, we are surprised by your perception of detachment upon arrival. Nevertheless, we will investigate this matter further to understand how such an impression could have arisen.Regarding the technical inconveniences mentioned, please note that any issue reported is always handled promptly as demonstrated by the immediate room change you were offered. Maintenance and improvement work are ongoing, as preserving the authenticity of a historic residence requires a delicate balance between heritage and modern comfort.As for the value for money, we are confident that our pricing reflects the exclusivity of the location, the personalized service, and the high-quality dining we provide all consistent with the level and positioning of our establishment.We regret that your experience did not reflect the high standards of satisfaction we strive to deliver, but we assure you that our daily commitment remains focused on genuine hospitality one defined by care and attention, not by passing trends or superficial impressions.Kind regards,Daniele MurabitoOwner & General Manager

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• User:zornitzash

  Trip type: Family

  The most fulfilling vacation

  20 Sept 2025

  This is my favorite hotel in the whole world - and I’ve been to many. We visited for a second time this September and will come back for sure. Daniele Murabito, Proprietario at Castello di San Marco Charming Hotel & Spa, responded to this review Dear Zornitza,Reading that Castello di San Marco is your favorite hotel in the world is truly one of the greatest compliments we could receive.It means even more knowing that you chose to return and spend another vacation with us this September. Welcoming guests back for a second time is always very special for our entire team, and it tells us we are creating the kind of experience we hope for.Thank you for your kind words and for your trust. We very much look forward to welcoming you again for your next stay in Sicily.Warm regards,Valerio MurabitoOwner & Deputy Manager

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• User:LondonerRZA

  Trip type: Couples

  Gorgeous venue, rooms a let down

  07 Sept 2025

  Gorgeous venue and surroundings, absolutely stunning. The main building is so beautiful However, the rooms are designed by people who have clearly never stayed in a hotel before There was no chair for the desk, the cupboard had no door handles to open them, the hooks in bathrooms were falling off, the thermostat in shower is broken, sofa covered by a dirty bedsheet, the list goes on If you are charging close to €450 a night, you better make sure your rooms live up to it Daniele Murabito, Proprietario at Castello di San Marco Charming Hotel & Spa, responded to this review Dear Guest,thank you for taking the time to share your feedback and for your kind words about the venue and the beauty of our historic property we are truly pleased that you appreciated the atmosphere and surroundings of the Castello.At the same time, we are genuinely sorry to read that your room did not meet your expectations. The details you mention are certainly not in line with the standards we aim to offer, and we take your observations very seriously. Please rest assured that our maintenance and housekeeping teams are continuously working to ensure that every room is fully functional, comfortable, and consistent with the level of experience we wish to deliver.We also understand your point regarding the value of the stay: our goal is always to provide an experience that justifies the investment, combining the uniqueness of a historic residence with high-quality service and comfort.Your feedback is important and helps us improve. We truly hope to have the opportunity to welcome you again in the future and provide you with a stay that fully reflects the standards of Castello San Marco.Warm regards,Valerio MurabitoOwner & Deputy Managerand the Team of Castello San Marco

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