Castilla Termal Monasterio De Valbuena

Recent Reviews: 849

• User:masw144

  Trip type: Couples

  Reasonably good, not great

  20 Mar 2026

  The setting is idyllic, and the building is wonderful. The hotel service is great. The hot springs and pool were very enjoyable. However, the rooms and the breakfast do not reflect what you pay. So definitely not value for money. There are so many wonderful hotels in the area that I am surprised they can charge such high prices for what is provided. I will try a different place next time I'm in the Duero region. Carlota Cámara, Guest Services / Front Office at Castilla Termal Monasterio de Valbuena, responded to this review Dear masw144,Thank you very much for taking the time to share your feedback following your recent stay with us.We are truly pleased to read that you enjoyed the setting, our historic building, the service provided by our team, and the thermal pool experience. Your kind words in these areas mean a great deal to us.At the same time, we sincerely regret that both the room and breakfast did not meet your expectations, and that you did not feel the overall experience reflected the value of your stay. Please be assured that your comments have been carefully shared with our management and kitchen teams, as we continuously strive to improve and ensure every aspect of the guest experience is aligned with the standards we aim to deliver.We fully understand how important perceived value is, and we truly appreciate your honest feedback in this regard.It would be a pleasure to have the opportunity to welcome you again in the future and provide you with an experience that better reflects the level of quality we are committed to offering.Sincerely,Carlota CámaraGuest Experience ManagerCastilla Termal Monasterio de Valbuena

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• User:camunden

  Trip type: Couples

  Beautiful hotel and well located in Ribera del Duero

  21 Oct 2025

  Everything was phenomenal and I only wish I had more time to stay here. The public space was beautiful and the way they were able to preserve the character while still feeling authentic was beautifully done. The rooms were comfy and well stocked and the restaurants were all great! The staff was very helpful (and very English friendly if needed) and we felt extremely welcome. The Thermal Spa was fantastic and I would go back just to enjoy relaxing there with all the different jets and pools.

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• User:Lynnpatricia

  Trip type: Couples

  Highly disappointed

  07 Sept 2025

  I really did not want to give this hotel a negative review but we encountered major issues which substantially impacted our stay. The building is impressive & beautiful, the rooms are comfortable and modern, the spa pool is great! The valets & reception staff were charming and efficient. The welcome in the Gastrobar by an older, waistcoated barman was surly and unhelpful. Things improved when the younger, friendlier waiters arrived. Firstly, the aircon in our room was inefficient. Had the weather been warmer I would have complained. Worst of all was that I discovered there was no mattress protector on the bed, just one thin sheet, and the mattress was VERY stained with what looked very much like urine! Apologies were made, protector provided and sheets changed. However, the dirty mattress and lack of a washable protector was unavoidable and inexcusable. I trust (and pay) 5 star hotels such as this to maintain high standards of cleanliness. Discounts & apologies are appreciated but do not make up for what should be taken for granted - basic cleanliness. Dinner in the a la carte restaurant was, in our opinion, not up to standard. The starter was inedible. The manager was unfriendly and unhelpful. Miguel saved our evening with his smile and service. The highlight of our stay was dinner in “Converso” where the service, food & wines were wonderful. Thank you Juan Jose and the great sommelier. If you can afford to spend a little more I would recommend staying 20 minutes away at the luxurious “Abadia Retuerta” where we have encountered no such issues in the past. Diego S, at Castilla Termal Monasterio de Valbuena, responded to this review Dear Lynnpatricia,Thank you very much for taking the time to share such a detailed review of your recent stay with us. We are truly sorry to read about the issues you encountered, which understandably affected your experience. Please accept our sincerest apologies.We take cleanliness and comfort very seriously, and we regret that the condition of the mattress in your room fell far below the standards we strive to uphold. As you mentioned, our team offered to move you to another room immediately, but we completely respect your decision not to change rooms at that time. That said, we acknowledge that this incident should never have happened in the first place, and we are reinforcing our housekeeping procedures to ensure it does not occur again.We are equally sorry to learn that your experience in our restaurant did not meet expectations. Your feedback regarding the quality of the food and service has been shared with the restaurant management team so we can take corrective action. At the same time, we are pleased to know that you enjoyed our Gastrobar once the team changed shifts, and that your evening was lifted by Miguel’s attentive service, as well as the wonderful dinner and wine service provided by Juan José and our sommelier at "Converso".We are grateful that you highlighted the beauty of the building, the spa pool, and the friendliness of our valet and reception teams, but we are disappointed that the overall experience was not as it should have been.Your comments are invaluable for us to improve, and we truly hope you might reconsider and give us the opportunity to welcome you back in the future so we can provide you with the five-star experience you rightfully expected.Sincerely,

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• User:DIAZJB51

  Trip type: Couples

  Perfection

  09 Jun 2025

  Beautiful monastery, an excellent hotel a great stay. Since arriving you are treated as a royalty family. Unique menu at the restaurant with produce from their garden; service at the restaurant was one of the best if not the best of our years of travel. A suggestion: coffee at a 5 stars hotel shall be made to order, not using a coffee machine. Thank you for everything.

• User:Bostontravels

  Trip type: Couples

  The thermal pools are so relaxing

  13 May 2025

  I loved this place. First, it is gorgeous, just a lovely way to restore the monastery. The room was gorgeous and comfortable, the bar where we would grab a light dinner was high quality, but the best part was the thermal pools. After a day of touring the region it was so nice to come back and spend a nice long time alternating between the indoor and outdoor pools. Incredibly relaxing.