Bad experiences in Nexus Hotel Valladolid. In May 2024 we had booked 2 Deluxe Suites with a view of the old town for one night in October 2024. We were really looking forward to it, but upon arrival we quickly encountered some disappointments.1. The hotel uses a “rate-from” and it is not clear in advance when the prices mentioned apply. The hotel determines the price at the time of booking, which is always higher than the previously mentioned “rate-from” on the website. In our case, the hotel determined a rate of €170 per suite upon booking, while upon arrival it turned out that a rate of €140 is more common for this period, and on the website a “rate-from” of €100 is still mentioned. Also, no early booking discount has been applied. This way of juggling with prices creates a feeling of deception.2. In the bathroom of both suites the shower head was crazy and fell down when used. Furthermore, there was a socket hanging loose from the wall, with the wiring visible.3. The living room sofa is covered in dirty stains. 4. There is no WiFi coverage in the entire suite. The only place is very close to the entrance door. Very uncomfortable. 5. No lounge or bar available and only limited breakfast.6. To top it all off, I had left my iPhone charger in the suite after leaving. Alfonso from reception was in no way prepared to help me send it to my home address. It was my fault and I had to arrange it with an (expensive) courier. No help at all from Nexus possible. According to Alfonso, there was no other option, although various Spanish websites charge €2.75 to €5.00 for sending such a charger, which I was certainly willing to pay. I had no choice and said goodbye to the charger and bought a new one.All in all this stay with Nexus was a very unpleasant experience which is not in proportion to the amount paid and which I certainly want to spare others.
User:143GordonB
Trip type: Couples
Great Staff
16 Aug 2024
I drove to the front of the hotel and was directed where to go for the hotel parking.It is pointless unloading bags if you are using their car park because there is a lift.To go into the car park there is a lift that one drives into. It was a bit tight for my SUV and the lift buttons were on the left, which was challenging for my UK car. I soon realised that I could press the button for the floor then drive in.Maria on reception was great and she suggested where to go for tapas and also suggested an Emilio Moro visit which I booked and was fabulous.The room was spacious and the bed was comfortable. Little things were missing. We asked for slippers. There is a kitchen but it would be good to have tea and coffee making facilities. There were not any bottles of water. I bought some from a nearby Carrefour.The location is handy for walking into the centre and there are good bars nearby.Breakfast was ok and the staff were so helpful.
User:Alex1979
Trip type: Friends getaway
Historic centre visit
24 May 2024
This accommodation is handy for shopping, supermarkets and bars right in the historic centre. Stayed in a deluxe suite which provided his with a kitchenette, dining and sleeping area. Lovely spacious bathroom. Ideal base for visiting places in the city. Cleanliness of the suite was excellent. Lovely view of the churches from the room. Odd that it is self catering and they didn’t provide cleaning materials and needs more utensils-a sharp knife. We asked for extra pillows and they were provided promptly. Reception staff need to be more proactive. Very lacklustre but they did order taxis promptly. Overall would recommend for a few days to see this amazing city. It is also a good base to visit Salamanca and Segovia. Used the train from here. Taxi fare to train station around 5 euros.
User:Wayne V
Trip type: Couples
Would stay again
17 Sept 2023
An overnight stop on the way to San Sebastián, easy to find in the old town with parking in the building. Our room was very large including lounge and kitchen and 2 small balcony’s overlooking the street. Excellent location for everything you need. Breakfast was a minimalist affair but suited us fine
Gladys Rodríguez, Director General at Nexus Valladolid Suites & Hotel, responded to this review
Dear Wayne,We very much appreciate the comment and the assessment you have left us. We strive every day to be able to offer you our best service. We hope to see you again soon. Best regards, Gladys Rodríguez.
User:Patty L
Trip type: Couples
City center, spacious suite with easy parking
14 Jun 2023
Valladolid is a very pleasant living city with few tourists. The hotel is very user friendly as suites are beautiful, huge and modern. Kitchen with basic utensils and dishwasher included (but not detergent). Spacious living room. Safe, big fridge, lots of room for storage. Air-con works very well. One of the two big windows we had in the room leads to a small enclosed balcony where one could even pull out a chair to read a book or have a coffee.As for parking, it may not be too obvious. Try locate it using google street view and look for the car lift at the rear of the hotel and set your GPS there. At the time we were there, there was some construction nearby but with some minor detours, getting there was not a problem. There are parking spaces near the car lift for temporary stops for you to quickly get out and ask hotel to open car lift door to get in. Garage is super clean (they must be washing it frequently) and spaces are wide.Good value for money.
Gladys Rodríguez, Director General at Nexus Valladolid Suites & Hotel, responded to this review
Hello !! Thank you very much for writing a review about your experience in one of our apartments. The location is excellent for exploring the city and all its tourist attractions. It was a pleasure to welcome you. Best regards,
Valladolid, Valladolid
About Nexus Valladolid
User Rating & Reviews
13 Oct 2024
16 Aug 2024
17 Sept 2023
0204 505 9777